Genji Go

The absolute WORST customer service I have received in a while. Food was subpar AT BEST. You can’t give me so-​so food AND have the workers speak to me as if they’ve already decided that I have the IQ of a four year old. We were put iff by their attittudes but a friend sugested the place so we still wanted to try the food.
My mother paid almost $ 40 for the skimpy amount of steak and shrimp they give you with the sad pile of mushy rice and withered bean sprouts. (The amount of food is in no way proportional to the ridiculous price you pay.) The order was to go so I didn’t look in the bag… got out to the car and my order had no steak, only shrimp. I go back in and they offer to remake it but considering their snarky attitudes I didn’t want them touching my food so I just request the steak in a seperate container. I ask for another yum yum sauce as a courtesy…“they won’t allow me to do that.” Okay, then but they’ll allow you to screw up my order? Suuuurrrree. I thanked them and told them we were never coming back. In the car my mom tried to gag her food down, but it was dry and stringy and had absolutely NO flavor. Ick. She gave it to my brother (teenage boy, they’ll eat anything).
In short: workers-​RUDE, food-​TERRIBLE, price-​ROBBERY.

I Absolutely Love This Place! Everytime I go I’m very pleased with the food, customer service, speedy service! I frequent this place if your in the mood for this type food but don’t have the time to visit their sit down family restaurant’s… This is Spot On!

I have visited the Genji Go in Lewis center many times and had a good experience with each meal. I recently moved but was happy to find another location close by my new place in Reynoldsburg. I just got home with my take out meal for the Reynoldsburg location and the steak was inedible in both bowls. It was trimmings that weren’t even fit for ground beef. It was not steak. There was so much fat and gristle in the bits that I ended up having to pick all the meat out in order to eat the rest of the bowl. When I called to tell a manager, I was asked to prove that my bowl was inedible. Excuse me? I’m not traveling back to your restaurant to give your crappy food back to you so you can see it. Look in your grill refrigeration station and look at what your grill cooks are putting on your flat top.
When visiting the Lewis Center location, they actually used a steak that they cut up on the grill as it was cooking. This was a mass of tiny bits that should have never been deemed edible. Thanks anyway Genji. I won’t be returning.

The food is delicious but it’s definitely pricey. Your better off going to a sit down Japanese steakhouse

Didn’t realize there was one at this location, but my opinion may be a little bias but I love any of the genji go’s around town! This location is clean but really all I could say maybe a little better customer service. Nice to almost have same quailty product at a little cheaper then dining in, who doesnt like to save time and money?

Love love love this food but can’t eat it everyday unless hit the lotto! It’s expensive!

Its a continuously disappointing experience. The food is crap quality, there are yumyum sauces sitting out unrefrigerated in a cardboard box as if they are waiting for more room in the fridge. The consistency of sauce is too runny. The price has gone up so much that you honestly might as well go get the real Gengi experience and eat fresh, actual tasting hibachi. The bathroom smells like it is all backed up and the smell leaks out to where the drink machine is… Just totally unappetizing. The bathroom smell was so bad today that I will not be returning. You can’t have my food that close to the repulsing fumes that are breaking havoc in there. Done and done.

The staff was very rude and uninterested in my presence. Apparently serving me was an inconvenience for them. The food tasted like it was made last week and the cost was ridiculous.

Love it that you can get it so quickly! And of course the yum yum sauce is the best part :))

First time there today and found it just OK. I got the chicken bowl with fried rice and added mushrooms. First of all, was surprised that there were extra charges for vegetables, including onions! Just doesn’t make sense to me. I found the fried rice to be a little dry, ended up adding both the Yum Yum sauce and ginger sauce to find it moist and flavorful. Also found the quantity of food to be a little light for the price. Even though there was adequate amount of chicken, there was a fairly small amount of fried rice in the container, not to mention the small amount of mushrooms. I did appreciate getting in and out of there quickly, particularly since I only have 30 mins for lunch. I will probably try it again sometime but most likely will not be a regular even though it is fairly close to my work.

I had high hopes but it seemed like everything was under a heat lamp for a long time — just so dry. But they seem to have lots of customers. Maybe it deserves another chance.
But their website menu :
is so hard to read.
Someone should pick a better font
and choose better contrast with the background.
There’s so much better asian food out there.
So I’ll keep looking.

We stopped by Genji in Reynoldsburg and then figured out that we had actually made a reservation at the Dublin location. Oops!
So — off to Genji-​Go we go!
The service was so fast — I could hardly believe it. I ordered Steak and Chicken on fried rice and had it in my hands in about 30 seconds. The meat was delish but the rice lacked the freshness of having it made to order and tasted a bit like undercooked brown rice, rather than fried rice.
The staff was very friendly and the price was pretty fair. All in all, a great experience!

No hour-​long wait? No sitting next to strangers? No annoying onion volcanoes? And no giant price tag?
I’ll take it.
Yep, you can get all the Genji goodness without all the hassles of the original restaurant. Genji Go is fast, the people are friendly, and the food is delicious! The fried rice wasn’t exactly the right texture since it wasn’t prepared on the spot, but I can easily overlook that for all the other conveniences. And our price tag was $ 27 for two meals and two drinks — not bad, eh?
Oh, and Genji Go has a handfull of tables if you want to dine in.

Bland and very disappointed. I had high hopes for this place but the chicken was stringy and the sauces were watery.