AutoNation Volkswagen Richardson

Excellent car buying experience from the test drive to the paperwork. The only thing I was disappointed about was the selection but ultimately I got the car I wanted and they matched the best price I found on
. The process was easier than I’ve ever experienced. Thank you, Samir Parekh and Josh Henderson.

My husband had wrecked his trusty 2002 Subaru so we were in the market for a new car. We really weren’t sure what our options were so we went to autonation to get some information. It happened to be during the sign and drive event, but we didn’t think we would end up with a car that day (even though we were all for it, because we needed one!) we walked in and were greeted immediately. Joseph Puhringer ended up talking to us about our options. We were in his office for a while and had our two year old son with us. I was pleased to see that joseph had a puzzle to occupy our son… And didn’t mind playing with him when he got bored of it, as two year olds do. After all was said and done we ended up with a new lease on a 2016 Volkswagon Jetta and finally have a car that our whole family can fit in comfortably that has less than 100k miles on it.
One thing I want to stress here is that I’m aware of the stigma of the car salesman. Joseph didn’t try to push us past our budget or push us into anything we didn’t want. This was my husband and my first time buying a car together and the experience couldn’t have been better. We will for sure be back to autonation… And Joseph is our car guy for as long as he wants to be.

I have leased 4 VWs from this dealership and I have been pleased with every one. The staff are friendly and willing to go the extra mile to help me. Jairo Soto was the person who help me lease my 2016 VW GLI. He was able to get the payment within my budget without any hassle. He has kept in touch with me to make sure I’m satisfied and to see if I have any questions about the car. Excellent customer service! I highly recommend AutoNation VW in Richardson!

I just recently made my first adult purchase, and bought a VW Jetta from AutoNation Volkswagen in Richardson. I worked with Tyler, who did an awesome job at making sure that I was taken care of! I am so content with my purchase, and with the dealership in general for making me feel at home.
Thank you AutoNation VW!

This place. This place. This place.

This review is for the parts department/​pricing.
If you need parts for your VW, be sure and price check with the McKinney and Garland shops before handing over your hard-​earned cash.
Case in point, the price that AutoNation is charging for AdBlue. A small container is $ 17.55, and a large container is $ 22.10.
BOTH the McKinney and Garland dealers charge $ 8.50 for the small and $ 10.70 for the large. AutoNation has More than a 100% markup over the other two dealers.
When asked about the price discrepancy from an AutoNation parts tech the only answer was that AutoNation set the prices and they couldn’t budge.
Watch me budge on down the road to a dealer who doesn’t rip off their customers.

This was the best car buying experience I’ve ever had. Kevin who helped me, really made the process easy and stress free. I didn’t feel pressured or like he was being pushy in anyway, like the other dealerships I had visited earlier that day. I got a great deal on a 2014 Jetta. I am greatful and would recommend anyone to go to this location for a new or used car! Thanks Kevin!

I just got my Jetta SE from AutoNation today. This is my first car, so I looked carefully into every option. I wanted to say people here are friendly, helpful and respectful, and I had a very good experience. Thanks to Joshua and Mike, and special thanks to Connie for working with me all along to get the car I like! Definitely recommend her!

I had a good experience up until I came home and looked at the paperwork. The only thing that I wasn’t pleased with is that after we agreed upon a price for the car that was sitting on the showroom floor they added $ 249 more to the price for tinted windows and nitrogen air filled tires. I wish I had seen that before I walked out the door… they give you information that makes your head swim and sometimes you miss tiny details in the paper work. To me that is dishonesty in not revealing what they think are extra add ons but was ALREADY on the car. So, watch out when you do your final paper work to make sure everything is what you negotiated. Overall, a good experience… but Car Buying 101 – look at every line item closely – Because they won’t explain it to you or point it out.

I purchased a Passat Limited from Samir on labor day. He did a great job. A real cool guy. There was no haggling on price, it was priced to go! The interest rate actually came back better than they quoted. Mike came in early to run my paperwork. It was super easy. In and out, done deal. They didnt hound me, they were all really friendly and laid back.
I have not dealt with their service dept yet. I will update on that later.
I don’t hand out many 5 star reviews. This is quite rare. I was impressed.
I think the key with any large purchase is doing your homework and shopping around. I’ve had good luck with VW. They make a nice vehicle.

I saw online that the dealership had –a deal going on for the Jettas. I called to ask if the back seats fold down completely flat. And the guy (Josh) on the phone said that they do. I told him that I didn’t want to come down if the seats don’t fold down in the back completely flat because I have a dog that travels in his crate in the car and that’s what I was looking for. He assured me they do. I get to the dealership and he wants to show me all this stuff about the car before we look at the seats. And then after talking for a bit my wife looks at the seats and guess what? The seats don’t fold down. Super big waste of time especially after initially waiting in the front lobby for some time without ever being greeted by anyone walking by.

Service needs to be improved.

This was definitely the best car purchase I have ever had. For the first time ever I didn’t walk away feeling like I was taken advantage of.
Marcio was our salesperson and he was patient as we were a little indecisive. AND the Finance Manager Bill actually called me back the next day and told me overnight an offer came in that was .5% lower than the one I signed. I literally spent less than 5 min signing paperwork to make the new deal happen. What Finance Manager does that? Awesome!
As long as VW keeps making great vehicles, I’ll be back to purchase our next.

Maybe I’m lucky I don’t know. I’ve always had good experiences with this dealership. The only reason I’m not giving 4 stars is because my last service was higher than expected. But normally that never happens.

Excellent purchasing experience thanks to Samir. He was patient, polite, and helpful all while not being pushy like the stereotypical car salesman. Highly recommend him and this dealership in general. You won’t be disappointed.

Service seems to have been done right, but it’s not rocket science, since I took the car for the 30k maintenance. I was very upfront about being able to stay max 2h and they said they would aim for 1,5 — 2 hours. Well, finally got to leave 3 hours later.
Also had to shop around to get them to lower their initial quote of $ 267 to $ 113 for replacing of a splash shield that was broken. At least they lowered it, but I’d have preferred that they gave me their best price right from the price to create an excellent customer experience and fidelizing a first-​time customer. The way it stands I still will shop around next time to see if there’s better service to be had. It’s a pity, since they’re literally 5 minutes from where I live.

I should have re-​read my previous review to remind myself why I hadn’t gone here in about 6 years. During the six year boycott, my work was closer to the Park Cities location so I was giving them my business and had been very happy with the service there. (Not sure why their Unilocal star rating is lower than Richardson’s) Now, my work is 4 miles down the road from the Richardson location so I thought I’d give them a shot again. BAD IDEA.
Called the day before to make an appointment for the next morning, got an e-​mail confirmation assigned to Service Advisor M.C. Arrived at my appointment time the next day at 7AM. Was greeting by Service Advisor J.M. He said M.C. wasn’t in yet. I said, told him I didn’t specifically request to work with M.C. and I just needed a simple oil change service and asked if he could write me up in M.C.‘s absence. So he did. I asked what all was done on the 90K service, and he said synthetic oil & filter, rotate tires, and multi-​point inspection. I told him I didn’t want the rotation done as I get that done elsewhere and asked if it’s any cheaper and he said yes. He also said my front tires had some heavier wear on the outside edges and said that’s an alignment issue. Again, I declined and said I would get that take care of elsewhere. So he finished off with: «So, you just want me to change the oil for you? » I said yes and with a handshake I was on my way to catch the shuttle to work.
Later in the day Service Advisor M.C. called and said my CV boot on the front passenger side needed to be replaced. $ 360. I said no-thanks…I wanted to wait as I was not expecting to spend that much money at this time. He said OK. I said once the oil change is complete, please send the shuttle to pick me up.
A couple of hours later, I got a call from the shuttle driver saying he was leaving the dealership to come pick me up. 15 mins later he arrived at my work and was shuttled back to the dealership. Got to the cashier to check out… my paperwork is not there. Cashier says, oh, M.C. must still have your paperwork. A few minutes pass and M.C. make his was over with the paperwork. I take a look at it and its $ 108. I asked why it was so high for just an oil change and if that included the tire rotation? He said it did. I said I told J.M. I didn’t want a tire rotation. He said, «Nobody told me that!». I looked on the paperwork and it didn’t say a rotation was done and he said, it’s included in the 90k service. He said, let me go ask the tech. After checking with the tech M.C. said the tech said he didn’t rotate the tires… let me get that price adjusted for you… which lowered my bill to $ 88 (So if I didn’t ask about it, they would have charged me for something they didn’t do!!!)
They get all the paperwork/​payment complete, and my car still hasn’t been pulled up to the drive. M.C. says, «Sorry they’re backed up in the car wash. There’s a couple of cars ahead of yours.» I’m thinking, why wasn’t it washed & ready to go before you sent the shuttle to pick me up?
So after arriving to the dealer for about an hour, my car is finally ready. The whole reason I went to the Richardson location was for close proximity to my work so I could pop in & out to get back to the office quickly and that definitely didn’t happen.
Side note, I took my car to an independent mechanic (whom I trust) and got my CV boot replaced for $ 200. Also asked him about the wear on the tires and he said he checked the alignment with plates (that can check toe, but not camber) and it looks ok… probably just needed to be rotated soon. (Which I will get done for free from the place I purchased my tires)
Bottom line: the old adage of dealers trying to upsell you on stuff still holds true at this place.

Connie Flores is the best car sales person I have ever met. She is nice, knowledgeable and my favorite part, not pushy. I came to VW 5 months ago to possible purchase a vehicle and she educated and welcomed me. She did not flood my phone or email after that. She patiently waited for me to make my decision. I happily came back asked for her and could be happier with my purchase as well as my experience. I would follow CONNIE anywhere. Ask for her. She made the experience of buying a car easy and fun as opposed to my previous experiences of aggressive, fast talking sharks. Autonation VW is lucky to have her.

I’ve been looking for a Passat SE for a while, and I found it at autonation vw richardson dealership, which scammed me twice in a row within a month.
Shenanigan no. 1:
On 1÷11÷2014, I went to autonation vw richardson dealership for the 2014 Passat car with mileage 14k. The final agreed-​upon OTD price was $ 19,300. The manager who made the deal with me was Mr. Chris Denman.
$ 500 was charged on my credit card as a car deposit. I did not have the car loan paperwork with me at the moment. So I put the deposit down because the sales said that a deposit means the car could not be sold to anyone else for as long as a week.
The sales told me that I can bring in the car loan paperwork back and he assured me that the car would be held in the lot for me to pick up by then.
He then presented me with a purchase agreement on which the price was printed. Both Mr. Chris and I signed.
Of course, he very conveniently forgot to give me my copy of the purchase agreement.
Well, we would have thought that a verbal agreement and a signed purchase form, with a deposit put down have concluded a purchase contract of a tangible item. Right?
Apparently, a shady car dealer would not think so as they don’t care about any kind of business ethics on a binding deal.
Two business days after, on 12/​11/​2014, I went back to the dealership with the loan paperwork, only to find out that the car was sold, without even a courtesy call to me.
I was upset. So I requested to talk to the sales manager Mr. Christ Demn. To my surprise, he didn’t bother to make any effort to explain whatever reason it was for the breach of contact. Instead, he said «bye» to my face, and that made me frustrated even more.
Another sale man Mr. Mike approached me, offering a comparable car with a deep discount to compensate my loss. He seemed very sincere that I decided to give the dealership a second chance.
Shenanigan no. 2:
5 days later, Mr. Mike reached out to me on 17/​11/​2014 to let me know that a 2013 Passat car with mileage 22.3k was up for sale. Another general manager offered to sell me the car for a final OTD price of $ 18 300, I accepted.
The dealership had intended to get the car’s wheel retouched before I pick it up. So I was told to return on 28/​11/​2014 to buy the car.
Everything seemed smooth. I had the car loan paperwork. The car I wanted was offered to me with a fair price.
On 30/​11/​2014, I arrived the dealership, only to receive another «nice» surprise. They raised the agreed-​upon price for another $ 500, after they committed to the deal! Did they have sellers remorse or just play games with me? I didn’t know. So I asked to speak to the General Manager on site. The sale person told me that he was not there, ah, another good excuse for avoiding a customer and sell the car to someone else for higher margin.
I have had enough with this shady car dealer. I’d never buy anything from them and I would tell everyone I know to avoid them. I will file BBB complaint, and rate a zero star if I could on every single dealership reviewing website.

We went in one night to look at a 2014 Golf TDI. Well guess what… we ended up going back the following night for a 2015 Golf SEL instead.
We had Connie Flores help us out with test driving, negotiating, and finalizing our deal.
We had been pre-​approved by our credit union so when we arrived, our new ride was ready to go. It had been washed and ready to roll out the door. I have been at dealers for half a day in the past… Not here!
Please see Connie Flores and maybe in a few years we may return for another VW and see her again.
Thanks for everything!