Dallas Valet Service

This valet service left the lights on in my friend’s car, so her battery died. When she picked it up, they were just like oops sorry — didn’t offer to jump it or anything, so my fiancé and I came back to jump her car. We talked to the a valet asking if they could refund the valet cost at the very least, and the first thing the valet told me was he wasn’t the one to leave the light on. Then he said he’s actually not sure if the light was even left on. He also wouldn’t let me speak to a manager or anyone else. He told me jumping the car would be just fine, and the battery should work again as if I didn’t know how that works. The whole time he refused to accept any responsibility, offer any help, and didn’t once muster an apology. Needless to say we also didn’t get that refund. The valet we spoke to was an African American male, fairly tall and skinny, and had a slight accent working outside of high five bar in Dallas the night of Saturday, March 19^th. I’m not sure if it was him or not that left the light on, but he sure doesn’t have great customer service.
UPDATE:
I contacted them through email explaining the situation and received a response within 15 minutes. They apologized and told me that kind of behavior from the valet that night is not tolerated and would be dealt with. They then offered to pay for any repairs incurred on the cars in the future and sent gift cards in the mail. A follow up email was also sent to check if we had taken our cars in to get them checked out /​if repair reimbursement was needed. Although the initial experience wasn’t great, the customer service and follow up was excellent.

Dallas Valet does the Valet Service for the restaurant Tallywackers in Dallas. HORRIBLE EXPERIENCE w/​Valet.
Valet Entrance
They require you to valet your car in their standard parking lot. Not enought room for valet and they only have a few valet workers. Cars were backed up into the street– it took 10 mins just to pull up and get out of my car.
Valet on Exit ****
As the valet brings up my friend’s car; she sees a girl jump out of her front seat. The girl exiting my friend’s car was a CUSTOMER… the valet driver decided to take the customer on a ride to get something out of her car… using my friends car! WHO DOES THAT? Eh & Liability issues are written all over that. In addition 15 mins after all of my friends got their car and left… I am still waiting on mine. Finally I ask more questions about my (rental car’s) whereabouts. With no answers– they finally track down and realize my car keys have been in a random valet pocket for the entire time I was in restaurant. And the valet driver didn’t apologize… he said «so, I forgot they were there». Rude rude and rude!

Dallas Valet worked my at-​home wedding event a few weeks ago in far North Dallas, and they did a fabulous job! I received a quick quote from Larry, and the staff were quick and attentive on site! Highly recommended!

I would not recommend this company, their employee Mondo ignored my request for change after acknowledging it, shady, I’ve always used RP valet, they’re the best.