Cline Computers

A few months ago my laptop screen completely shut off out of the blue. One night it was working and after I had gone to bed and attempted to turn on my laptop the next morning, the screen was black. I had since taken it to Best Buy because that’s where my parents had bought it less than one year ago. They told me they would only be able to look at it if they took it apart, which would cost me $ 100. His best guess was that my motherboard needed replacing because it didn’t seem to be charging (even though I knew it was charging). I told them I wasn’t going to pay them $ 100 simply for a diagnosis. They then suggested I send it to the east coast directly to the company and see what they told me. I wasn’t too fond of this idea so I took it home to California so my dad could look at it. He has previously built computers so I assumed he could figure it out. All the while, I was emailing cline computers in case my dad couldn’t find the problem. My dads diagnosis was that the screen was no longer working. I took it in to Cline Computers, expecting a screen repair. They opened it up to look at it while I was filing out the new client paperwork. Before I had finished, he had «fixed» my computer. My screen was black because I had a single button that shuts off the entire screen instantly. Without using a function button, just blacks it out. My computer was never broken, but they didn’t charge me to look at it for a few minutes to troubleshoot before charging me money to fix it. They could have charged an initial fee or a diagnosis, anything. But they didn’t; they were friendly and helpful and I could have spent so much money otherwise!

Today, Cline Computers diagnosed and fixed my old, reliable PC. I won’t go into detail here but they gave me a 2-​page typed account of Shop Notes that explained everything they did. The PC was in and out of the shop in 2 hours! Their diagnostics fee was reasonable, they got it done quickly, and they were professional and explained what they would do both in the phone call I made prior to dropping it off, and then again in writing when I picked it up. I was very impressed!

Cline Computers fixed my son’s TOSHIBA LAP TOP… that’s all I need to say!