Domino’s Pizza

This store has seriously gone downhill! Not only are the deliveries late now. But there are employees coming in and out. I see new faces every couple of weeks. When i received my last order it was cold and the order was wrong. Before that my pepperoni pizza tasted like a mixture of pineapple and olives it was pretty gross but my kids loved it. The way they make cinnamon stick is odd never seen a company put butter on cinnamon sticks before. (will not be ordering from them from now on.) Don’t know what is going on in there or why so many employees are either quitting or transferring but I’m going to have to guess it either has something to do with management or the district manager. It is pretty sad that such an awesome place is completely falling apart.
I had one nice guy actually make my food right. (Really rare) Which being my luck he has already quit or transferred.
I seriously think the owner of this franchise should look into his employees and who they picked to run it. (District manager). Feel sorry for the drivers since they are just delivering what orders were taken.
Are there any other pizza places in this area?

I am sad to have had the experience that I had based off of today’s technology. I am a huge fan of delivery pizza and mobile apps. Yesterday I surprised my wife with a night out including a babysitter picking kids up from school so we wouldn’t have to be «parents» all day. At 1:30 I placed a future order to be delivered to my home at 6 pm for the kids and the sitter. While on my romantic dinner out I got a call at 6:30 from the sitter saying the pizza had not arrived. I called the local franchise and was told that they had a rush and it would be in the oven soon, I asked why it wasn’t already done because they had 5 hours to prepare my order. The poor employee that was taking phone orders was not supported by anyone in answering questions, the last question, was who was the franchise owner and the answer I got was Tim and she couldn’t give me contact information and no management would help her. Sadly a company that spent a decade winning me back as a customer lost it on the second order. There is no good pizza delivery in Richmond Hill

I have never had any problems with this Domino’s. I think they forgot our 2 liter once in many years. We usually pick up our order but have used delivery several times. Online ordering is easy peasey! I love the order tracker as well. We really love this Domino’s.

It’s really a wonder that this place has 5 stars as the overall rating. I somehow got the impression from looking at their Unilocal page that maybe they have a personal vendetta against us in some way, since the experience I’ve had with them time & time again is anything but 5 star. However, upon checking the «not currently recommended reviews» at the bottom of their Unilocal page, I feel less paranoid that this Dominos is just personally out to get us.
Anywho, onto the actual review. My husband loves Brooklyn style pizza, and since this is the closest place to us & we have been longtime customers of the pizza chain, we order from them on numerous occasions. Unfortunately, the experience with this location has been lackluster, to say the least.
My husband is not the type to pick up food & check the contents before going home with it to make sure everything is how we ordered, so I suppose that one is our mistake. However, on many occasions, we have ordered Brooklyn style & hungrily open the contents at home, only to find that we have been given hand-​tossed or thin crust. Whenever we get an order of wings (which come with at least 1 cup of sauce, depending on how many wings we order), we find that either the sauce is not the one we ordered, or they simply forgo giving us the sauce altogether. This has even been the case when we have ordered our food to be delivered. One time, we finally got the Brooklyn style that we had ordered, except this time, the pizza sauce was on top of the cheese. I mean, everyone knows, dough on the bottom, then sauce, then cheese.
The most recent experience we have had with them has pushed me over the edge. We ordered our food a little after 5pm, the driver (according to their pizza monitor on their website) had left at 5:15 with our pie. The website said it would take 15 – 20 minutes for delivery. Ok, that’s not so bad. …45 minutes later, still no food. My husband was getting hangry, and I was wondering why it would take almost an hour for delivery when Dominos is less than 2 minutes from us, so I decided to give them a call.
Upon describing my issue, the woman I spoke to simply said, «We’re 2 hours behind, it should be there shortly.» Of course, this was not the response I was looking for. All we wanted was a nice relaxing, quick dinner on a weekend for our family. Except now my husband is hangry and my son keeps asking where the pizza is. And now you cannot even offer an apology? I am not one to get angry with customer service or food industry folks. I understand their job can be extremely stressful and sometimes, it is out of their hands. I was not asking for my meal to be comped or a free meal in the future, I am not one of those people. However, I do think I deserve the Customer Service 101 basics of an apology when I pay for a service and the service promised is not the one that I receive. Especially when we had been waiting close to an hour.
When I had told the woman that I understand, however, this is extremely inconvenient, especially since we live just a few minutes away, I received no response. Zero. She just stayed quiet. Feeling like I was basically talking to myself, I said «Thank you, bye», upon which she gave me a quick bye & hung up on me.
Our pizza arrived at 6:06pm. About an hour after we had ordered. The driver did not offer an apology or any explanation either, although I do not blame the driver, since their job is to just deliver when told. Well, upon opening the contents, once again, no sauce for our wings, AT ALL. And our wing order was supposed to come with 2.
If this had been a first time offense or I was treated with curtesy by the employee on the phone, I would not be writing this review. Like I said, I understand people are people and make mistakes. And that dealing with customers can be stressful, especially when there are unforeseen circumstance or what have you. However, this instance is the final straw. I told my husband he needs to find another place that does Brooklyn style or just settle for thin crust. I would rather buy from a local mom & pop shop that treats their customers like family, than a local chain that does not even offer the common decency of an apology. So if anyone knows of a place that makes Brooklyn style pizza, let me know. ;)

YAYEE! Dominos Richmond Hill! Dinner time heroes!

We never have a problem with Domino’s in Richmond Hill. Fast delivery and the food is always cooked perfectly.