Bob’s Cleaners

I’ve been going here for the last 5 years, at first the service was great and prices too. However, now I seen the quality of their work decrease. Given that t

I have been a customer for over six years Sergio and Carmen are great owners and value their customers dearly, best service In town and you can’t beat the prices. Extreme friendly service.

GREAT SERVICE. the lady was super nice. all the clothes i took were cleaned and ironed to perfection. reasonable prices and fast service. very satisfied!

Hubby and I have been using this place for years. We bring all his work uniforms here and the occasional dress, shirt, etc. We moved away a few years ago and recently relocated back to this area. I came right back to this place. Friendly family running the business! I always run into them during community events and see them interacting and giving back to their community.

DO NOT GO TO THIS PLACE. Like so many Unilocalers have posted for different establishments in the past, «If I could rate this place zero stars, I would!»
I asked my mom to drop off some items that needed to be dry cleaned. I work in SF so my hours don’t work well with theirs. They gave my mom an incomplete estimate because the wife of the owner determined a tweed jacket with a suede collar needed to go to an external, specialized cleaner and they won’t know the price until that place has an estimate. Fine– that happens. My mom expressly told the wife to give her a call when she gets it to let her know if we wanted to get that done. She gave my mom a call back– my mom missed it by a second and called immediately back. No answer. The next time the cleaners call is to let us know that the item is ready and it cost $ 25. They didn’t let us know ahead of time, they never called my mother back. NOTHING.
I decided that I liked the jacket too much to just let them have it. I went to the cleaners– I didn’t have a ticket but I saw they are electronic, so they MUST have either my name or my mother’s attached to the item, right? WRONG. The guy asked me to describe the item and I do. I see him go behind the first rack and find it immediately. I asked him, «who’s name did you have it under?» twice. «I don’t know, my wife did it,» he said. I told him that someone called my mom specifically about this jacket so the item and my mother’s name must be attached somewhere. «My wife did it– she’s not here. It’s a long story.» YEAH, LONG STORY. Your wife went ahead with an order that she wasn’t supposed to do and you don’t even offer to give a discount.
They’re ELECTRONIC. They pulled up every person with my last name on their computer and they couldn’t find us? They couldn’t give us a call back to go ahead with the cleaning order?
What self-​respecting establishment does a service without giving an estimate WHEN EXPLICITLY ASKED? What place once getting that estimate just GOES AHEAD with the order WITHOUT verifying with the customer who will actually be PAYING for the service?
Not this place. Go somewhere else. Anywhere else.