I did a mini session of my kids this past summer. Based on that session, I’d give her 5 stars. The pictures turned out great and Melissa works great with children. She’s good at what she does. However, we had a session scheduled this past fall and she was a no show to the session. I couldn’t even get a hold of her for a while to see why she didn’t show up. We were going to reschedule, but she didn’t return my emails for several days. I requested a refund and there were issues with that too. I did finally get the money back after filing a claim with the credit card.
Lisa S.
Évaluation du lieu : 1 Huntley, IL
Horrible customer service. I purchased a newborn photo shoot ahead of time. When it got closer to the birth I tried to setup an appointment. Had a hard time getting Melissa to return my phone calls or emails. Finally got a hold of her through a FB message. She ended up cancelling on me 3 times; all on the day of the scheduled shoot. She did offer me another session which I turned down because at that point I couldn’t rely on her and wanted to get my son’s session done while he was still a newborn. Melissa still owes me a printed 8×10 of the family shots I was able to get her to commit to. That supposedly was ordered 2 months ago but it never arrived and she hasn’t returned any of my phone calls, FB messages or emails inquiring on where it is. Its a shame because she is very talented but it is apparent she picks and chooses who to deliver professional experiences to.
Danyel S.
Évaluation du lieu : 5 Davenport, FL
Love DITR photography! Melissa is very talented at what she does. We have hired her for over a dozen photo sessions from full family sessions to milestone sessions to seasonal mini sessions. We have been pleased with our photos and experiences. Melissa has been very generous to us and always wants her clients to be happy.
Kimberly H.
Évaluation du lieu : 5 Gurnee, IL
Melissa is an amazing photographer and always goes out of her way to make her clients happy. Would definitely recommend her!!!
Teri O.
Évaluation du lieu : 1 McHenry, IL
Terrible customer service!!! I got married in June, got a few of my pics in Sept and am now having to press charges against Melissa! I’ve begged her to send the complete file many times and she refused. Melissa said she put them in Dropbox a few times but never were there(I have 2 files from her with a couple pics so I know it works). She had me running to her black box twice for pics that weren’t there. I ran to Walgreens because she said she sent the file there, nope! She said she mailed it, I got nothing. Finally, 10 months later, she admitted that she wasn’t sending them and if I wanted them, I’d have to sue her, if she still had them. I have all the texts and emails saved. Is anyone else out there looking to press charges or wanting to sue for $ back?! Please email me at . I will put my whole story out here soon.