DoubleTree by Hilton Hotel Richmond – Midlothian

Nice hotel but nothing spectacular. The service was great and everyone working there was amazing. My room was very clean when I arrived but a bit smaller than expected. It was very quiet even though there was a cleaning crew cleaning all the hotel windows. The outside could use a bit of landscaping and sprucing up. But overall, a good experience.

I had booked a room here for our honeymoon night with my wife. I’d seen some good reviews for this place, I was hoping it could be good. But we had to make the best of a less than average situation. Don’t bother waiting for room service because they’ll take half an hour just to get you a bottle of water. The bed was pretty hard. The rooms are kind of ugly, especially for a supposed 4 STAR HOTEL And room service barely bothers to knock, which doesn’t bode well with me when I’m on my WEDDING NIGHT. I understand things come up. But this was a bit disappointing for us.

Ugh this is one of my least favorite Hilton properties to stay. While the major reason to stay here is the proximity to places to eat and the access to the highways, there is little I can say to recommend the property. In fact it is my fourth or fifth stay and it’s like they are honestly trying to make each visit worse than the previous one.
First there is no whirlpool. Okay not all places have them but it’s nice when they do.
The other is the people. I’ve stayed here multiple times and while other Hilton properties comp breakfast regardless of status (and I won’t even go into the ridiculous amount of stays you need now for gold), this property will not entertain it. Btw this is a more expensive property than others.
I also ended up parking some distance away because of some event Most properties have special parking for Hilton honor members. So it’s always fun to have to hit your rescue inhaler taking your stuff up to the room.
Finally I got a little miffed at the front desk guy after he took my credit card and license, he decided to wait on other guests while he had my card and ID. That just drives me crazy.
I travel a lot and having just been treated outstanding in Knoxville at another Hilton property, the contrast is amazing.
I’m thinking I’ll probably just stay somewhere else next time.
Update — I talked to a manager when I checked out today about the experience and they did add Hilton honors points to my account and apologized. That was appreciated. A much better touch point than the check in.

I should start with I am super picky about hotels. This hotel was a lot nicer than I expected. The rooms are clean and the beds are comfortable. I have stayed here a few times. It’s convenient from the airport. The restaurant has a good breakfast buffet with a made to order omelette station. I usually don’t care for buffets but this was a good set up and priced well. Cute bar area for drinks too.
I did not like that the gym didn’t have any spray bottles to wipe down the equipment so I can only imagine how dirty they were. Also, they only had cardio machines nothing for weights except kettle bells I believe. The wifi isn’t that great either. I found my battery draining from constantly searching for the signal. I would still stay here again. I can get over no wifi signal and just wash my hands after using the gym. ;)

Stayed at the Doubletree three nights over Thanksgiving, 2015. To start with, the staff was excellent — friendly and helpful. You could not walk through the lobby without a cheerful hello and someone asking if you needed anything. My staff score would have been 5 stars.
The room was OK — nothing that stands out or would wow anyone. It was actually a little small, but not bad. The hotel advertised free wifi but it was unusable. If you are going to offer this, please make sure that you have the capacity for people to get on. I would have preferred to pay for it if it would have actually worked.
I did eat the buffet breakfast one day. It was just ok, but certainly not worth the money — way too expensive for what you get. I actually prefer the «free» breakfast at lower-​end hotels.
I wouldn’t say it was a bad experience, but I have had better.

I booked this hotel because the bride & groom recommended staying there due to it’s proximity to the wedding venue. However, I had a simply awful stay. Below are the reasons why:
1– I checked in and they sent me to a dark corner room that smelled awful. I came back downstairs to complain, they gave me a bit of a hard time but ended up giving me a different room. The room still wasn’t completely clean, as there was toilet paper in the toilet and things in the trash can. I just dealt with it and cleaned most of the surfaces with clorox wipes. (I travel a lot for business, so I never go anywhere without clorox wipes)
2. The 2^nd day/​night I had no water from 9am-​5pm, luckily the bride hosted most things for the bridal party at her house. When I returned, I had to park quite far from the lobby due to the parking lot being packed. There were groups of people hanging out in front of the hotel that were quite intimidating. When I walked into the lobby, it was chaos. I went to my room and I could hear screaming until 11:00 at night from the pool then after 11 it was just noisy from the halls. I tried to call to the lobby but no one answered the phone. I ended up just plugging my ears with in flight earplugs and went to sleep.
3. The 3^rd day/​night, I came back to my hotel room from the rehearsal in the afternoon to find my room had been picked up but not cleaned. The sheets weren’t changed, the coverlet wasn’t changed, the bathroom wasn’t clean, and not all the towels were replaced. I leave again after prepping for the wedding and then when I return I once again have to park extremely far from the hotel, near the back. The lobby was full of children running around screaming and the elevators were disgusting with food and candy everywhere. I get back to my room and the noise from the pool was deafening and the hall sounded like it was a party. Once again, I call downstairs and no answer. :(
The morning that I checked out, I advised the front desk person that I had a terrible experience and the noise was absurd. I told her that no one answered the phones and how disappointed I was as a Hilton Rewards member. She said she was sorry but that they had a lot of groups booked. However, they didn’t offer to discount my room, give me a night for free or even offer to add points to my account. Awful stay. Awful Customer Service. Awful.
Positives: The location is very convenient. The room was a nice size. The wifi was included with the room fee.

Great place to stay when in Richmond. People are always friendly and the rooms clean. A lot of places to visit while here.

We stayed the week here and the staff was outstanding. They treat us great and treated our little girl like a queen. They upgraded us to a suite so we could have more room for our weeks stay at no additional charge. The onsite restaurant had the best salad I have ever had and the other food was great. When we come back to Richmond this is were we will always stay.

The Doubletree is the reliable workhorse of the business travel hotel circuit. This one is no exception. I stay here 15 – 20 times/​year and the service is reliably friendly and thorough. The food is surprisingly good. Try the pork chop, it’s seriously a top notch dish and will exceed your expectations of what you might find at a midrange hotel. Have done a couple meetings here, too, and got great service at a reasonable price. It’s not fancy, but it’s darn good. If you order room service you’ll get to meet the hotel’s friendliest staff member– Dinh (aka «Dino», I’m told) who has worked there for 20 years. If you are staying in the Midlothian area it’s slim pickings hotel-​wise– this is definitely the best of the bunch!

I love the location. Super convenient to shopping, a great gym (Anytime Fitness), coffee, restaurants, just about everything. The employees I interacted with were all friendly and my room was reasonably priced. As a single female business traveler though (200+ days/​year), I really did not like the atmosphere around the hotel. There is a lounge at the hotel. That’s fine. However, as I came and went several times this evening, there were always a group or two of men just standing around outside smoking. Again, that’s fine. However, the cat-​calls and whistles every time I tried to walk into the hotel was not exactly what I expect. I didn’t feel like I was «in danger» but I didn’t like it. It made me uncomfortable and I really would not stay here again.

Stayed for four nights. I found checkin to be a little disorganized. As a Hilton Gold member, and with low occupancy, I would have hoped for an upgraded room. When I asked, I was upgraded to the HHonors floor. Ok, that’s cool. Nothing special about the room though.
Room was nice and clean. No real complaints. Not enough outlets though. The coffee maker was plugged into the desk lamp. It would be nice to have more outlets.
Fitness centre was meh. No free weights or machines. No working tv.
Walls were thin. I heard voices and slamming doors through 2 AM.
Great location.
This hotel had the best wifi I have ever had in a hotel. Fast and reliable. Usually Hilton products have horrible wifi. This place was awesome.
The breakfast left a lot to be desired. I had vouchers for the buffet. No way I would have paid $ 13 for it. The omelette station was ok. Every day mine was undercooked. One day I asked for an egg fried over hard. It came over easy. The hot food wasn’t great. Service sucked. Really. I mean the wait staff forgot to get me a cup, hot sauce, etc.
For what I paid it was a decent value. But if you don’t get a free breakfast don’t pay for it.
Oh yeah, they have a shuttle service that will take you out. That is worth it’s weight in gold if you want to go out and have a few. I didn’t use the service but it is there.

I have come here often over the last 9 or so years for meetings/​conferences. I do think since it’s switched from Holiday Inn to DoubleTree, it seems improved.
Many of the staff are the same and have been great to work with, especially when you need last-​minute accommodations. We had requested AV for a room that we only got partially set up. When I brought it to their attention, they took care of it quickly. Not sure who dropped the ball, but everything was ultimately taken care of on time. The meeting/​ballrooms are clean and well-​maintained.
3.5 rounded to 4 stars

This hotel was previously a Holiday Inn and changed over ownership in Spring 2013 to a Hilton property and now is a Doubletree. This is a place that I have had business in at least four times with business in this conference center hotel. It has a dynamite location off of Midlothian and used to be very high occupancy when ever I stayed.
On this Friday however when checking in after 10 PM I found the lot to empty and thought this strange. I parked in the back close to the conference rooms and saw four pods for storage. I thought that they must be doing renovations still. This seemed strange 3+ mos after they took over.
After discussing this with the staff person on check-​out she even said they were less than 30% occupancy, YIKES!!! This really made me wonder what the heck is going on here. The front desk employee was extremely nice and even helped guide me in over the phone when I was lost. I asked if they were still undergoing renovations and she said some on the 6^th floor, which ended up being my floor. I said oh, this is what the pods are for, but she said no… this is just hotel storage. Well this is just weird and needs to be changed as the pods are ugly as heck. She also said they were repaving the lot which consolidated many of the cars in front and made it look dead. She gave me all necessary info and an internet access code for FREE WiFi. This without a doubt was the best experience of the stay.
The lobby was untouched from my last visit and was always very nice, the biggest asset of the hotel and the one the hotel boast on their website with photos. It has very nice décor with a large flat screen TV. A small bar is within the lobby. It is a great gathering place and I really like it.
When getting into the room all appeared fine and housekeeping had set the room up and it was clean. The room came with a small frig/​microwave. I quickly noticed an issue with the bedside lamp. It turned on, then went off and I do not believe it was the bulb. I went to turn on the TV and audio only, no video. I called downstairs and a maintenance man came up with in 10 minutes to repair it. He said that housekeeping when cleaning hits wires behind the set and does this often. So I had to scratch my head at the fact they do not put a HK check list to turn the TV on prior to departing the room if it’s this frequent.
The bed and pillows was the second best thing about the hotel. Great quality mattress/​boxsprings with very good quality sheets and pillows. I had a goodnight sleep, so this should not be underscored. They are doing a good job in this area. I called to the front desk for a wake up call before turning in and all was confirmed.
In the morning the wake up call was 5 minutes late. The shower had decent pressure, but a pet peeve of mine since tall are shower heads that are too low. Everything in the bathroom worked and was clean, just dated.
I made my way down to breakfast and had got their continental version. I am unsure of the cost as I had a FREE tix for work. They also had a hot breakfast too. I asked for the closest restroom and made my way to it. It was in an area of the hotel I had never been close to a evening night club they operate, or possibly out of business… I am unsure. The pics I took say it better than what I could write. It was a mess with towels on the floor, toilet paper and paper towels on the floor and in general a real mess. Just completely inexcusable for any hotel, let alone a Hilton property. I have been in a lot of locker rooms and seen better. Obviously no procedures in place for checking all bathrooms out as this was at least this way from the night before.
The meeting room set up was just fine and a lunch that was prepared for us by staff was fine. Service in both areas were not compromised and met expectations. Also public facilities in this area were clean.
Bottom line on this stay is overall disappointment. I had thought with a change from Holiday Inn to Hilton the standards and property would be elevated. Instead they have dropped in my estimation. The hotel is still in need of improvements and just seems old and tired and screams update to hallways and rooms. Your first experience with this is the elevator that almost seems like a cargo lift with it dark paneling and outdated floor. The $ 119 rate is overpriced for the offering. I may be back here and have little choice with scheduled meetings in the future. I would not recommend.

Worst experience ever! Booked a two room suite (paid an extra $ 75) through the hotel’s website so my wife and I could have a separate room. We checked in but when we got to our room it was a regular room with one bed. When I went back to the desk they said no suites were available. Funny they never mentioned that when we checked in. Never even an offer to refund the difference of the room.