Elizabeth Arden Red Door Spa

My visit to Red Door was the perfect centerpiece of a relaxing day off. …again. The staff is terrific, and always make me feel comfortable, special, and pampered.

I’m not sure I got my money’s worth at this salon that is one of the most expensive in the area. My hair cut was hasty and the stylist didn’t notice the uneven pieces until I pointed them out. Save your money and go elsewhere. It’s going to take me a while to grow my hair out before I cut it again because of this hack job. I expected higher standards at this salon that carries a famous name and reputation .Very disappointing. I really was looking forward to having a luxury experience at this price.

After my last review I received follow-​up from Red Door and it meant a lot. I was contacted by someone who monitors their social media accounts and she was very kind and assured me that the manager would follow-​up. I didn’t expect much but was contacted by the manager within 48 hours. She offered me a very heartfelt apology and took care of my concerns. I certainly appreciated her apology and was amazed when I received a package in the mail 3 weeks later, just as she promised.

I got a signature manicure and pedicure here and I am very disappointed in the quality based on the expensive prices. My manicure has already chipped and it has not even been 24 hours (I have also not done anything with my hands to cause them to chip!) the pedicure was fine but nothing better than a regular nail salon that charges half the price. I will not be returning based on the price you pay for quality that is less than a regular walk in nail salon. Very disappointing

This place is amazing! My first visit was for a pedicure– a wedding present from my aunt 7 years ago. I have been back about once a year for pedicures since then and I request Penny every time. She is always so friendly and nice, explaining what she is doing and making sure you are comfortable. They put a warm pillow around your neck and you sit in a comfy massage chair. They have magazines for you to read and complimentary drinks. Everything is very clean and sanitary and the whole place has an upscale feel. There is a relaxation room, which I have only gone to once, but it was almost empty and had a good ambiance. Penny does such a good job getting my feet soft and smooth and the foot/​leg massage is my favorite part. I will continue to come here for pedicures because I love it!

Elizabeth Arden is a perfect example of getting what you pay for. I’ve gotten waxing services here for years. From their spa area waiting room which is a room of super comfortable seating, quiet atmosphere, and relaxing music to the professionalism of the staff, this is the BEST place in Richmond if you have any hesitation about waxing.
They use very high quality waxes and provide all sorts of extras such as soothing creams afterwards and cool packs to soothe the area. This spa is my absolute favorite in Richmond when I’m looking to treat myself.

Please, if you value your hair, do not come here. This salon completely BUTCHERED my hair. The stylists were uneducated, unprofessional, and a mockery of the entire Elizabeth Arden legacy. I used to have dark brown hair down to my hips and wanted ombré highlights. The stylist stripped my hair of all color, dyed it ORANGE, tried to tone it down, and I ended up with blonde/​orange roots and BLUE/​GREEN ends. Once this had happened she actually LAUGHED and said «Oh well, I guess you’re going to have to make another appointment.» I spent around $ 400 to ruin my life. To make matters worse, my hair broke off to right below my breasts, and I now resemble a swamp witch with stringy thin hair. It has been 2 years since I’ve visited there and the damage is still apparent. I’ve been depressed ever since I went there. Also, when I emailed the company about this issue they didn’t compensate me or do anything really to correct the issue. All in all the service as well as customer service were horrible and I wouldn’t recommend this salon in a million years. Also, if you see a curly haired, rather stout stylist by the name of Stephanie I believe, give her my thanks for completely ruining my beautiful hair. Another stylist tried to correct the previous stylists work because Stephanie simply threw in the towel on me once she saw my hair looked horrible, her name was Lindsey and her skills weren’t any better.

I am so surprised to read negative reviews. I have been coming here for the past couple of years for pedis & would not go anywhere else. I have tried several other salons and no one can match the technicians & staff here. They are always respectful, professional & attentive. I always leave with happy feet & a great pedi. Above all, it is always impeccably clean. This is the only spa that I have found in Richmond where they actually sterilize the nail tools — individually steri-​packed in an autoclave! All other files/​emory boards etc are single use only. I also find that the lavatories & relaxation room are clean & pleasant.
I think perhaps that Spa Week, like Restaurant Week, is geared to high volume & is never a good time to judge the true merits of an establishment.

This past Thursday, my friend and I each visited the Spa Week Facial with Microdermabrasion. She & I have both been visiting the Red Door Spa for over eight months now for regular facials, traveling over an hour & a half each way for those visits, as we were so happy with our previous experiences. I’ve recently moved to the Short Pump area, so was very excited to be close enough to be able to use the spa for hair & nails as well.
Unfortunately, after our experience this past week, we’re left wondering whether we should even give the Red Door Spa another chance. From the moment we walked in this time, the treatment we received was very different. We were quickly rushed to the changing room & not even offered a beverage. The changing room was a mess, with discarded beverage glasses scattered about, water puddled all over the counter, and a general sense of dishevelment. The meditation room was no better, with numerous discarded beverage glasses and napkins, and it was even more crowded than it was previously on a weekend.
Even worse, the issues did not end here. While she was able to get her regular aesthetician Ana, I was assigned to someone I’d never had before (Michelle?), as evidently no one I’ve ever used was available, and quite frankly, I can’t imagine how she was even hired by Red Door. From the beginning, the treatment I received from her was very unlike anything I’ve previously experienced. This was not the usual relaxing experience I’ve come to expect from Red Door. Instead, I was left feeling resentful and wondering why I wasted my time and money. The «facial» (and I use that term loosely) did not give me anywhere close to the usual results I have. The majority of the time was spent with me simply sitting there with product sitting on my face. I had stated several times how cold I was, and Michelle had stated that she’d be sure to tuck my arms back in after the massage — and of course, she didn’t. When it was time to turn on the bright light to see my skin, there was no gentle warning, just an intensely bright light that immediately induced a headache. In fact, there was none of the usual «I’ll be doing xyz now.» Additionally, each time she’d turn around to the counter, and then back to the chair, she used the chair to launch herself, leaving me being yanked around repeatedly. And then there was the noise. I even said something at one point, because of so much laughing, loud talking, etc. She just said, «Yeah, they’re being loud outside.» As for the microdermabrasion, she missed entire spots on my face, especially around my nose. I was scared to even say anything at that point, as it was so obvious that she was not skilled in its use.
Ultimately, my friend and I were left with the feeling that Spa Week is all about getting new business, those after an inexpensive treatment who will move on to the next spa deal, rather than rewarding those of us who have become loyal customers. Even more of a slap in the face was receiving an email addressing our supposed VIP status, titled «[firstname] — V.I.P — $ 50 Spa Week Services!» Clearly, we’re such VIPs that they can’t even bother using our names. Of course, the email informed us they were extending Spa Week for us – *after* we’d already come in & received those very unsatisfactory services.
We are both left wondering whether it’s even worthwhile to return. She would only return because she’s always been happy with Ana’s services. Me, I’m not even sure why I’d bother giving someone else another chance.

After my last experience, I have to update my review. A few days after leaving Red Door completely disappointed, I received a phone call from Christy, the guest services manager. Christy apologized for my bad experience and offered me the same facial I had originally booked at no expense to me. While we talked, I was very appreciative not only for her offer but also for the opportunity to explain how I felt about what happened last time. She was very polite, professional, and gracious. I accepted her offer and scheduled my facial.
Which brings me here. I am now sitting in the relaxation room after receiving my Advanced Brightening facial from Debbie. What a luxurious treat! Debbie is such a professional. She was a great listener and made recommendations as to how to address some of my skin concerns.
I truly feel pampered. Thank you Christy and Debbie. I look forward to seeing both of you again.

I always love my experience at red door! I love how you get to change into a robe and relax in the relaxation room when getting a spa service. I’ve had multiple massages, facials, Brazilian waxes, and pedicures here. The experience is always satisfying! The only thing I don’t like is that red door is very pricey compared to other spas.

This brand salon is a love match for me! I’ve been to at least seven of the locations. Red Door Richmond is very responsive. There have been a couple of times where I expressed some dissatisfaction and the team stepped right up and resolved. I think it is good to know that they will do that since you do pay a premium for services. I am typically thrilled with services which is why I come back. Stephanie is who you want doing your hair. She knows her color and pays attention to requests. They are all lovely stylish people. Annika is an amazing nail technician. The ladies in the nail salon are all terrific. Very courteous. Reception works with you to make changes to appointments. If you live in the area, this could be a good long term relationship because they train technicians very well. Likewise if you are just in town and need a service you can rest assure you’ll be happy with your service.

I went for a healing pedicure, and while the technician was very friendly and detail oriented, I walked away with a pedicure that didn’t dry for two hours. How do I know? Because after one hour, the pedicure smudged in PB Kids. After two hours, the pedicure smudged again at home. Seriously? I paid over $ 85 for that?

Had a massage with Jackie yesterday based on a review from here she was excellent! Highly recommend and will definitely go back!

I have been going to Red Door on and off for years. I used to go to Estee Lauder spa that used to be at Tyson’s. But they closed and we moved down here. I have been seeing Debbie since then and when she left Red Door I went to another person there and other various places.
I highly recommend Debbie for eye brows and the Brazilian bikini wax.
If you cannot get Debbie then I would look up Michael’s located over by Regency Mall.
Neither place used cheap wax which is very painful.
I gave them only 4 star because in the past Red Door has been horrible to their staff. I have seen the manager yell at the front desk people and various people in the back. I swore to never come back after that happened but things have improved.

I love the atmosphere and the manicure was one of the best I have ever had. However, the first time I made an appointment for myself and my mother, we had to wait 45 minutes after our appointment time until they could see us. The second time I made an appointment, they booked it for the wrong day and when I called back to change it after getting the email confirmation they had no availability and weren’t very apologetic about their mistake. Unfortunately there aren’t many other options in the Short Pump area.

Whenever I visit Richmond, this is where I come for my facial and waxing needs. Appointments are easy, and you can’t beat the ambiance at this spa. Upon checking in, the staff ushers you off to a nice waiting area that is dimly lit (good for getting into pampering mode) and you are offered a nice, healthy beverage.
Debbie is great at eyebrow waxing– she is good at achieving a clean, natural brow. She is also very gentle but thorough. I went to Nancy a couple of years ago for a facial and my skin looked amazing for weeks after. I also purchased the Villa Floriani products she recommended and it proved to be an extremely worthwhile investment in my skin.
The spa facilities are limited but when I took advantage of them in a past visit, I enjoyed it. The shower was great and everything was clean and very well-​maintained.
Yes, this place is expensive (dare I say overpriced) but when I don’t feel like taking a chance on going somewhere less expensive or a closer drive, I come here. And honestly, when it comes to skin care, it is always worth it when the results are great.
I especially like that this place is located in the Short Pump Town Center. Parking is easy and I can get shopping done at my favorite stores before or after my appointment (s).
The only negative would be the front desk staff… they seem distracted and aren’t always consistent when it comes to thanking the clients after their service. I know they are multi-​tasking up there but some are clearly better at this than others.
Overall, a great hassle-​free experience!

I am giving Red Door five stars because every time I have been there, the service has been superb. I have seen Jackie, a massage therapist, probably 5 – 7 times. I have always asked for her after my first massage because she did such an amazing job. I was just in there on Saturday for my annual «after tax season» massage. I had the 80 minute Swedish massage and I did not want to get up from the table! I purchased some Bio Freeze that she recommended on the list of products she used. This product cools my aching back, and it being only $ 13 made it OK in my book to buy. Other products are way more expensive, so I am glad this was not.
The relaxation room is great, very quiet and tranquil. It is also nice when others in the room are quiet as well. i agree with other reviewers that the changing room is small, so it could definitely use an upgrade to expand with more private changing areas and more room to get ready after showering.
I also had a manicure by Penny about two years ago and from what I remember it was great. The nail services are pricey, and I would rather splurge on a massage. I plan to go back soon and see Jackie again. She is the best!
My only complaint is that they need to have three people working the front desk all of the time. Saturday morning, one person was working out a dispute with a customer over gratuity added to her check and someone else was showing another customer to the changing room. if they have two people at the desk and one person showing people back to the changing area, this could lessen the wait time to check in and out.

Adding a star after my recent spa visit. Okay, there are still a few kinks, but I do think this is probably the nicest spa in Richmond.
When you arrive for your appointment, you are led to a small locker area to change into a robe and slippers. By small locker area, I mean, TINY. About 2 – 3 people could fit into the locker area comfortably, unfortunately when my mom and I checked in, there were probably about 8 people between those coming and going from appointments. There is only 1 private changing area, which I wanted to take advantage of with such a small area, and the lock on one of the bathrooms was broken. They do offer you your choice of beverages, and brought us each waters promptly.
Once you change, you’re led to the «relaxation area» where you wait for your appointment. This is really nice. It’s a dimly lit room with sofas and comfy pillows. Again, given the number of people there that day, it felt a bit cramped, and I would have preferred not having to sit right next to people I didn’t know, but it was still nice and relaxing.
As for my facial, it was great. I felt that my esthetician was very knowledgeable, and she made some great recommendations for my skin. Her suggestions seemed to be really focused toward helping me make my skin better, not just selling Elizabeth Arden products (i.e. she told me get a glycolic acid treatment, mentioned EA had one, but didn’t pressure me to purchase that one specifically). Also, I felt like my skin really looked better afterward!
The manis and pedis were also really nice. My mom and I got them at the same time, and for the pedicures we were seated next to one another, which was nice. They have the massaging chairs, and they gave us heated neck wraps, which was a nice touch. While the mani/​peds aren’t cheap, they are very thorough. I felt my nail tech spent a lot of time making sure my cuticles were properly groomed, softening my feet, etc. The basic services also include paraffin. For the manicures, they have special tables that allow you and the person you are there with to face each other so you can chat while you get your nails done. Also a nice touch!
I was probably least impressed with the makeup retouch, but hey, it was a complimentary service. The makeup person totally mismatched my mom’s skin, and showed me a really boring look, even after I told her I am a product junkie and like cool/​different makeup. No big deal, though, I was just less tempted to buy products!
So taking this and my previous review into account, I probably won’t return to Red Door for hair services, but for facial/​spa services, this is my new go-​to place! It’s by far nicer than anywhere else I’ve gone in town and has more of a big-​city luxe spa feel. Can’t wait to return.

I took my mother to Red Door for her birthday. My overall experience was ok but not as superb as I expected with the money I was spending. The associate at the desk was very short with responses as I «checked in.» The massage therapist was pleasant and thorough. The estitician was thorough as well, and we engaged in conversation until she asked if I was mixed. Unless your questioning is going to fix my oily my skin, then it is none of your business. The nail tech was bland and unemotional. It was not until I started asking about her holiday and hobbies did she converse with me. I was «checked out» by the general manager who asked questions about my first experience but then would interrupt me while loudly announcing my balance.
The relaxation room was just that until a converstaion one sofa over became more lively than I would have liked. If there are no cell phones, then there shouldn’t be raucous conversation. The locker area had two toilet stalls, two showers, but only one sink and changing area. The halls were narrow and tight like a one-​way street with cars parked on each side. Rooms were clean yet seemed to have thin walls.
Overall, the quality of the services provided was above average. I LOVE my blackhead-​free nose and super shiny gel nails. The staff however could use some lessons in tact, conversation, and customer service. The only reason I will be going back is to use the remainder of my gift cards. Maybe I’ll give them away…