Firehouse Subs

I love Firehouse subs, though this location’s employees seemed like their pets had collectively decided to die on the same day. This day also happened to be my birthday, so that was a shame.
The food here is excellent, as I have come to expect of Firehouse subs. However, one thing I grew accustomed to when I went to their northern VA locations was exceptionally friendly service. When I came in here, I was not greeted at all; one worker looked up at me, then went back to his sandwich-​making. Granted, this didn’t exactly make a huge impact on my overall experience, though this isn’t up to Firehouse standards. The person taking my order seemed equally unenthused, and while I ordered my birthday sub, he didn’t put two and two together enough to wish me a happy birthday (or more likely he just didn’t care to).
Service and friendliness aside, Firehouse Subs is a great place to come for subs, especially on your birthday: just show your ID and you get a free sub, no purchase required! Very few restaurants still do deals of this nature, since most of them have transitioned into just giving you a «buy one, get one» coupon instead. This definitely endears me to Firehouse subs more, since it’s kind of like them giving me a birthday gift!
I will continue to frequent Firehouse subs for long into the future, just not this particular location.
Overall: 3.0 stars
— — — –
Pros:
— Subs are incredible and delicious, as always.
— Restaurant was quite clean.
— Infinite-​combination soda machines are awesome, I love being able to get vanilla coke when I dine out.
Cons:
— Service was extremely lacking by Firehouse standards. Come to think of it, by most other standards too.
— Speed of order completion was slow on this occasion as well considering that there weren’t many dine-​in customers and didn’t appear to be many take-​outs either.

The food itself is good which is why I’m giving 2 stars. But order accuracy is a problem. It’s one thing to get an order wrong, but then to insist that it isn’t wrong by claiming what I ordered isn’t on the menu is just bad form.
Firehouse Corp. did acknowledge that I was correct but did not offer a refund. Again, bad form.
Like another reviewer observed: it is location specific. I’ve never had a bad experience at the Cox Rd location.

Not really a sub person but my boyfriend is and he finally convinced me to try this place and it was so gooood! I had the turkey bacon ranch sub it was warm, flavorful, and delicious. The service was great no complaints. I will definitely return.

im not one for sandwiches but im trying to get to all the fast food chains and this is one im glad i went to, the sandwiches are well made and tasty. not what i was expecting at all. i got the thai pulled pork. i like the customizable toppings, somewhat like what five guys does with burgers. super nice counter staff, place was clean, plenty of parking and they were showing the world cup! what’s not to like?!

After having spent an exhilarating day shopping at Target, I decided to get lunch nearby. I am quite familiar with Chipotle which is right next to Target, and while I love sweetFrog, it’s not really a lunch food, but what I wasn’t familiar with was Firehouse Subs. I guess they’re a franchise, but I didn’t know that going into it.
–Food: I got a Steak and Cheese with banana peppers, mushrooms, and onions. The bread was fairly soft and was reasonably filled with meat and toppings. The banana peppers really made it for me as I love a bit of spice to my subs. The rest of the sub was passable. I do like the softness of the bread, but overall it reminded me more of a Subway lunch than some of the steak and cheese shops I used to frequent in Upstate NY.
Oh, and for anyone who hasn’t experienced a Coca Cola Freestyle machine before, GET A FOUNTAIN DRINK HERE. It’s an amazing gift from the Coke gods that features 120+ flavors of soda, ranging from Grape Sprite to Peach Fanta and plenty more. I don’t know how it works and instead of looking it up on the Interwebs I’m just going to assume it’s magic.
–Cost: Medium sub and a medium drink came to about $ 9. A little bit more than I’d want to pay for what I feel I ate, but it wasn’t bad.
–Atmosphere: The inside is fire fighter themed with large murals and red and white patterned interior walls. Felt comfortable.
–Service: Service was great! The girl at the register was nice and the lady that delivered my meal to my table was as well.
–Overall: The service is great and the food is acceptable. The location is convenient for me so I’m sure I’ll return at least once, but not before checking out other places first. If you’re in the area and want a sub, I wouldn’t tell you to avoid it, but if you’re not in the area and want a sub I also wouldn’t tell you to drive across the city to go either.

I’m a fan of Firehouse Subs. Firehouse Subs has traditional and some unique meat combinations subs. You can get a steamed or regular subs. I prefer the steamed sub because the steam blends the meats and cheese together very well. The online ordering system flows fast. Once you order online, the sub is ready when you arrive. Firehouse Subs has one of the coolest soda machines in the Richmond area. The soda machines makes customized soda flavors. You can mix Coca Cola, Peach Fanta, Sprite, and Orange Vault together (Insane but cool). A lot of customers just play with the soda machine creating different flavors. The atmosphere is laid back. Service is always fast and the employees are friendly. The restaurant has some cool fireman décor. The subs and soda machine is a great reason to come out and enjoy Firehouse Subs.