Gamestop

My boyfriend and I went to this branch last Saturday ¹¹⁄₇. He was trading in two of his XBOX gaming systems for the new XBOX one. We arrived around 11:30AM. The store wasn’t really busy, but there were at least 5 employees on the floor – most of them behind the counter doing nothing. One gentleman in particular was doing transactions only – HE was the only good thing about this experience. I regret not knowing his name, but he was very kind, and looked like he was doing all he could to make the day go by as quickly and efficiently as possible.
When we got to the register, my boyfriend put his trade-​in on the counter. We were quickly told by a red-​haired employee named Paige that they were no longer doing trade-​ins and that the last XBOX one had been sold. Though we both found this to be annoying — it happens, and we understood that. She then dismissed us and went back to talking to other employees behind the counter. I flagged her down and asked if we could find out what other stores in the area still had it. She said nothing but printed a large receipt out for us with locations and the status of whether or not the item was in stock. I looked at her and said, «Will you mind calling these places to check and see if maybe we could put a hold on it? I’d hate to drive all the way out there for nothing.» Meanwhile, there is only one other customer in the store at this point… and all the employees are just mulling around; some were working, and others looked like they had no idea what to do with their time.
Paige then sighed, grabbed the receipt out of my hands, and ran to the back. After about a minute or two she came back out and literally just held her cell phone in my boyfriend’s face – didn’t even say why she was doing this… she just held it in his face. I asked what she was doing. «He wants to talk to you» was all she said. My boyfriend reluctantly took the cellphone and proceeded to have a 5 minute conversation with another store about the item. Paige then turned and said, «John is making my life such hell right now.»
During this time, I asked Paige why she couldn’t take the call since she was just standing there DOING NOTHING. She said, «I have no idea what’s going on…» and went back to talking with another co-​worker. I replied with, «Yes, that’s very clear.»
At the end of the day, we got the console and were SO 100% satisfied with the great customer service of the other branch — 11 633 Midlothian Tpke, Midlothian, VA 23 113. They were truly very kind, patient, helpful — and I really feel terrible for them that they had to speak with such an awful employee for that brief period, and for making it awkward for everyone else involved in the situation.

Very unprofessional, said they were done taking trades for the night right as the person in front of me was making a trade, then refused to take in a trade. Taking my business elsewhere. Gamestop always finds a way to disappoint.

The store is similar to most other gamestops. It has more used games than most since its on the edge of a college campus. However, the past two times I’ve been here have been ruined by the awful lady manager who works there. So much so that I dont even want to come back to this location. I’ve even complained to the company itself about how awful she was. I’ve seen this manager blame customers for having to be open or for some other issue that was strictly her problem and had nothing to do with customers. Shes always trying to rush people out the store and is never helpful or friendly. The other staff members are pretty helpful and friendly but theres definitely a problem when the manager is ruining the store. The prices dont even compare to what you can find online and as far as trading in games they are going to completely rip you off compared to what you could make on amazon. Generally they offer half the price you could make for your trade ins. Honestly nothing good to really recommend other than being able to pick up games the same day instead of waiting for online orders.

Friendly staff and helpful to those that aren’t typical «gamers».
OH them explaining many new products and promotions to «moms» of gamers that knew nothing about what they were sent there for.

Every Gamestop is pretty much the same as the next one with the exception of the used game selection. Since this one sits right on the edge of campus is has a HUGE selection of used games that college kids hock for a few dollars here and there.
Also a big plus, the staff here is probably the most friendly staff in Richmond and should be awarded so. Not only are the helpful and know what they are talking about, they are really (almost scarily so) enthusiastic about their jobs. Then again if I got paid to be around video games all day I might be pumped up too.