Jimmy John’s

Over an hour for delivery. Horrible customer service and rude manager. Not worth the wait.

Al is the best driver around! He was prompt polite and amazing, if you call jimmy johns make sure to ask for him! We know that we will forever rely on Al to deliver our jimmy johns safely! He goes the extra mile to make your JJ experience is everything you ever wanted

I had never eaten at Jimmy John’s before, the only reason I went there was because Subway two doors down was out of wheat bread. I was happy I stopped in, because the Gourmet Smoked Ham Club Sandwich was really good. The lettuce and tomato was very fresh, and you don’t always get that at fast food places. Speaking of fast, they had my sandwich done very quickly. Next time I’m in Richmond, I’ll stop in.

Anything but gourmet. Plain. Don’t come if you’re a vegetarian. No pepper. No salt. No Taste on veggie. Oh well. Go to which which

Extremely fast service as advertised as well as gourmet food. Please open a Jimmy Johns in Chester VA.

I called at 11:00 PM on a Sunday night from Henrico Doctor’s Hospital. I had no idea what the address was so I had to run over to the nurses station and the nurse had to shuffle around looking for it while the guy on the phone patiently waited.
I finally got my order in and within 20 minutes the delivery guy had pulled up the the exact hospital entrance I had mentioned on the phone (one of six?), «freaky fast» indeed.
For a Sunday night in the hospital it really made my day. Most importantly, the wife was really happy. It was by far the most excellent turkey sandwich I’ve ever had.
⁷⁄₅ would order again.

This particular location is a pathetic excuse for a sandwich shop from top to bottom.
I have had two extremely negative experiences with service and food quality at this location which were only exacerbated by the poor caliber management.
First, I did a large catering order, which despite the high cost, they refused to deliver although it was within 1.5 mile of their location. They took very little care in the presentation of the sandwich platter, the sandwiches were flat and strewn about the tray. I had to ask to have condiments provided and when doing so they cautiously relinquished about 5 mustard and mayo packets (I ordered food for 25 people). They also did not provide plates or napkins. While all this is a terrible inconvenience, the sandwich were stale, flat and unsubstantial.
My second experience was at the request of a customer and I reluctantly agreed. The order was for boxed lunches and was delivered, albeit late. The food quality seemed to be average at best, but one order was incorrect. Aside from being incorrect, the sandwich looked like someone had picked all the ingredients off of it and left only a shadow of what it should have been. When we called to report the mistake, it took nearly an hour (shop is 5 minutes away) for the corrected sandwich to arrive. It was made incorrectly, again.
The most disturbing part of the whole experience was the shop’s «General Manager» who acted as if he was doing me a favor by taking my call. He was so obtuse he could not understand what the issue was or how to handle it. I spoke to him in a calm and professional manner, however he accused me of «coming at him with a impolite tone» when I questioned his ability to handle a customer complaint properly. James is in completely over his head and should be sent back to training from the beginning.
Even on a perfect day, can you really imagine craving one of their sandwiches? They are average on a good day and I would certainly not deal with this location again. They should stick to delivering their sub-​par product to drunk college kids who don’t know any better or who don’t care.

Freaky fast isn’t just a slogan. It’s the business plan.

Will never go to subway again! Stopped here for a late dinner and it was ready before I could get my drink. The sandwiches are delicious but also huge; what more could you ask for.
Please open one in Maine!

Fast, Fast, Fast, & Fast! Jimmy John’s Gourmet Sandwiches are delicious and the staff prepares your sub fast. I usually get the Italian or the Roast Beef sub. The Italian sub is my favorite. The subs has good flavor. For a sub that’s prepared so quickly, the finish product is quality. The bread is delicious, the meat is quality, and the veggies are fresh. Jimmy John’s have potato chips and cookies along with their subs. I usually order online sometimes and my subs are ready in 10 minutes max. This Jimmy John’s stay open pretty late. The service is always fast and good. The employees are friendly. This Jimmy John’s location offer customers seating inside of the restaurant. The atmosphere at this location is usually laid back and quiet. If you are in a rush or you want a good quality sub, Jimmy John’s Gourmet Sandwiches is a good choice.

Since my previous review, I have become a Jimmy John’s addict! Since they offer free and super (or ask they say, freaky) fast delivery, I frequently order JJ when I «forget» to pack my lunch. You can order online and for me, they deliver within 15 – 30 mins… usually on the fast side of that time frame. Do be sure to tip well.
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Stopped by on the way home from work and picked up a sub (called the country club)…good sandwich. Fresh bread and veggies and the meat was a good quality. WAY better than Subway, etc.