Old Navy

I don’t know if Old Navy is going for a post-​apocalyptic theme or what but this store is a complete mess. I’ve never seen anything quite like it. Clothing is thrown all over the place, hanging from fixtures and scattered across the floor. It’s not one concentrated area, it’s the entire store.

I haven’t been to many Old Navy stores but this place seems to be one of the smaller one’s I’ve been to. Even thought they seem to have what I’m looking for, the place seems like it’s crammed full of things into a small space. Also, no matter what time of day or what day I go, there’s always a mess somewhere. For the most part, I try and make a quick trip in and out because for me it’s not a place for me to actually walk and browse.

By far the messiest Old Navy I’ve ever visited. It just seems that they are continually in the midst of some sort of transition, and organization is really lacking. A few months ago I had visited this Old Navy because a dress I was interested in was listed as being «In Stock» in the store. I asked about the dress when I arrived, and the employee looked at me blankly, confused about the item I described. I pulled up the picture, provided an item number, and even showed where the website said «in stock». The employee wandered around the store for ten minutes before coming back to me with a different dress. I again showed the picture, and was eventually told they couldn’t find it and couldn’t help me. I searched myself and found it, albeit in a different size, but it was the dress nonetheless.

Great customer service and fully stocked on all major items. All employees were diligent and found me the style and sizes I was looking for in a timely manner.

This place is a hot mess. Everything in the kids section is scattered everywhere. No organization. Shop online to avoid the craziness that is this cluster. Had good experiences in the past but don’t know what is going on now. Need to build another one in the far west end.

I absolutely love this location. I prefer going here rather than the mall ones, they have a great selection, good size fitting rooms, and the best part the staff is very nice. It is also always clean. I love that they have great items on sale, and i LOVE the location. Its about time they added clothing stores near the downtown.

Very clean inside, nice door front but if you are a large thru rarely have anything nice in your size. The newer dressing rooms look sketchy… a curtain… you know some kid will run by and pull it open. Can we say awkward?!!
Large storefront and clean inside but the clothing at ON seems to be pretty square and blah. But nice staff and wonderfully lit inside.

One of the nicer Old Navy stores. Ample parking. Clean and bright. Good selection.

It’s much better now that it’s not actually IN the mall. or shopping center. or whatever Willow Lawn dignifies itself as. Brightly lit and merchandise is visible and well stocked.
Oh, and if you didn’t know, the clothes are not expensive at all, and there’s always a sale going on inside. We came here because my friend needed a quick wardrobe change to get the night started. From shirt to pants to shoes, we were good to go in the 13 minutes that we had left before the store closed.