Precision Body Works

Update — 11−13−15: The people at Precision were extremely upset that this sort of thing happened in their shop. The shop manager will be personally replacing the entire grill with dealer supplied parts (not the cheapest thing on the market. He will be taking photos of the work as its done, and as they double check the rest of the work that was done. The parts have already arrived at the shop, and a rental car will be waiting for me when I drop my car off. I wish I could have dealt with the Precision managers over my insurances «concierge» employees located at the body shop. They have been the source of my headache. I need to write a seperate review to address that issue.
11−12−15: I gave them 1 star because 0 was not an option. Nothing but trouble… today we discovered that when my original parts didn’t fit with the replacement parts — they glued the original pieces of my grille to my car! Apparently, they didn’t use all weather glue… The parts were barely hanging on. I’m lucky that we noticed the loose parts before they had the chance to fly off while traveling. I’m now worried about what other parts of my car were haphazardly put together.

I brought my car in to have my bumper fixed. I brought it back because I was not happy with the job and they wouldn’t fix it despite their plicy of lifetime warranty. They insisted that it was not their fault and that another car probably bumped me which made no sense seeing the damage was internal without any external sign of damage. On top of that the workers are super about them more then being about the customers. What is the point of having lifetime warranty on the part if they aren’t going to fix it.

They are very nice to deal with and do excellent work. They gave me a quick estimate and said it would take about two and a half to three weeks to repair, they finished my car in a week and a half and it looks better than it did before my accident. They also detailed it inside and out which I wasn’t expecting. They will definitely be my first choice if I ever need body work done again.

I brought my car in for two separate estimates. One for some damage that I was responsible for and one for damage that was caused by another person in a traffic accident. My intent was to pay for my own damage myself, and charge the woman who hit me for her damage. I arranged a rental car, and left my car for the repairs. Three days later, Precision called to say the repairs were done, so I returned my rental and went to pick up my car. I was so upset to see that the car was only half fixed. The damage I had done was not repaired, and I had just turned in my rental car. I made arrangements to return the car while I was on vacation so that the additional repairs could be completed and I would not need to pay for a rental again.
I just picked up my car after the second round of repairs, and it is still only partially fixed. Most of the damage is repaired, but there is an entire area of scratches that were not addressed. I’m so frustrated that after two trips, I still have a car in need of repair.
I did receive a gift card for car detailing as an apology for the inconvenience of having to make two trips… but I cannot believe that I picked up my car the second time, and it is still not right.

I decided to let them work on my truck out of convenience — my insurance company’s appraiser was located at the shop. After seeing the work they did on my truck I will come back here every time I need a repair.
I needed a my hood and fender replaced, as well as the fender frame. The work they did was fantastic — the paint was perfectly blended and the stripes going up the side were perfectly replaced. To top it off they washed my truck inside and out. Although I hope I never have an incident that brings me in there, if I do Precision Auto is where I will go.

Had repair work done on rear panel and fender. Issues we encountered from the moment they said, «your car is ready.»
1. On the initial inspection I pointed out buffer trails/​holograms all over the repainted surface. Was told, «can’t see them from this angle.» They also tried to wipe them off with cleaner and hide with a glaze, RIDICULOUS. Eventually took it back to buff out the swirls.
2. Upon further inspection, the rear door that was disassembled did not shut properly and was rattling due to a loose bolt. Taken back again and we had to come back to pickup.
Day 3, car was taken back for next 2 issues.
3. Noticed scratches on a plastic trim piece that houses the window control, from when they were disassembling the door. They fixed by repainting it, poorly. Looked better with the scratches.
4. Car ignition barely turning over, dying battery. No issues before car was sent in. Initially was told it was probably due to cold weather. They took car back only to tell me that the battery wouldn’t hold a charge (which was OBVIOUS from when I called them about the issue) and couldn’t do anything about it.
For a business that uses «Precision» in their name and built around aesthetics, It seemed like amateur hour from the start with this place.

(Luckily) I don’t have a lot of experience with auto body shops, but I’ve heard such horror stories that I was terrified! I got into a fender bender in my 2003 Suburu and my auto shop (Ms. Tuffy on Branchway) said Precision was the only place they recommended for body work.
The work only took a little over a week and they called and kept me updated almost every day. When I went to pick my car up the guy I’d been working with took me outside and walked me through all of the repairs they’d made, what had been fixed and what had been replaced, what parts were brand new and what were after market, etc. etc. The service was amazing. They even did a little bit of paint work for me on the house since I was paying out of pocket.
I would recommend Precision to anyone who needed an auto body shop without a doubt.

My 2001 Honda Civic had an unfortunate accident a few years ago, and the bumper never quite fit right after I got it «fixed» in Pittsburgh. Around the beginning of this month, I got into a fender bender, and it cracked the bumper. I figured this was a good opportunity to get the bumper fixed correctly.
The guys at Precision took great care of my car and really went out of their way to help me understand what damage I was looking at, since the original repair was done so poorly. They explained to me what my options were. In the end I was able to get my car looking great, with no hassles. I highly recommend this body shop.