Saks Fifth Avenue

What a heavenly place to be with luxurious brands right on your finger tips. Oh the tempations! Great selection especially in their shoe department in Valentino heels, Manolos & Tory Burch. I drifted into their jewelry department as well; they’ve got literally every style and design from brands like David Yurman that you’d think they’d only carry online. The sale reps are so gracious & do their best in fulfilling my requests. What a great place to shop!

I’ve had mixed experiences here. About half the time the service is top notch and the sales people really go all out to help. However there are a few improvements that Saks could make to enhance customer service.
1. Alterations — if I’m paying full price for clothing I shouldn’t have to pay for simple alterations. Especially since Nordstrom offers free alterations.
2. Shipping and handling — the store charges shipping if they order an item for you however if I order from the website shipping and handling is free. This difference in policies only encourages me to use to the store to try stuff on and then order from the website. This is not good news for the store’s sales numbers. They will waive the charges in the store if you complain but I get tired of having to fight with the sales person and then waiting for some manager to approve it.
3. Promotions — I get postcards all the time but when I go into the store they’re out. And it’s not because they had a big rush, they tell me it’s because they either didn’t get the product in or only received one or two.
4. On one occasion a sales girl was helping me find an outfit for work when another saleswomen interrupted her with another customer who needed an outfit for her vacation to Paris. My salesgirl tried to explain that she was with me but the other sales women insisted (but it’s Paris!) so she stopped what she was doing for me and started helping the Paris vacationer. Sorry that I’m a boring working women but I was there first.
I hope someone from Saks with the authority to make changes reads this review. I really want to see Saks stay in Richmond because the quality of clothing is much higher than some of the other retailers in the area.

I can only really speak for the Chanel boutique, but they go above and beyond for their customer service. I do not live in the Richmond area, but when I called Beverly was more than attentive, giving me all the information I would need on the bags I was interested in, along with other options. On my first trip to Saks on my birthday, Dalila helped me find the bag I was looking for. I am not only in love with my first Chanel bag, but knowing that great customer service still exists. I have been in contact with her since and have purchased another bag because she knew I would love it and she keeps me updated on all the new things that they get in. I couldn’t ask for more.
I did buy a dress and some heels from Saks in Richmond as well, but unless the sales associates know you want to try something on and see that you’re really interested in buying something or you look like you have money to spend, they are not very welcoming. That was a little discouraging, because you never know who could be there and how much they intend to spend. Nonetheless, during check out, everyone seemed to be more interested.
Saks always has a good selection, not as extensive as other locations based on the Richmond market, but I always seem to find something I fall in love with. But a big thank you to the Chanel boutique, I love all of you ladies!

Saks 5^th avenue is saks 5^th avenue and needs no introduction :-)
I am writing review because of extremely good customer service i got. I had done some purchasing from the location in NJ, and needed help with returning some stuff and had lost the receipt. The staff member was very helpful and all i can say is that i am extremely satisfied.

WORST CUSTOMER SERVICE EVER! They only get one star because I can’t give them 0. They sold my boyfriend the wrong sized suit even after he specifically asked the tailor if it fits. After spending over $ 2000 there, they tried to completely embarrass him when he tried to return one of them. And then once they lost the fight, the sales associate shook his head as he was making the return. It was obvious they only told him the suit fit so that they could make a sale. Know that all of the sales people work on COMMISSION. They could care less about your satisfaction, just your purchases.
On another occasion, he called in and got a response «uh, we’re busy. You need to call back later.»
On another time as we were leaving, someone drove 120 miles and tried to come in at the last minute return their $ 6000 cologne. They were just starting to close and didn’t even let him into the store.
If you want to to Saks, go to Tyson’s Corner, NOT here. Absolutely ridiculous. You would expect after spending over $ 2000 you’d get decent customer service, not service you’d find at Abercrombie.

I live near the Saks in Tyson’s, which is bigger and has far more inventory… however, this Saks has the nicest and most helpful employees… quite unlike the one at Tyson’s!

as far as upscale Richmond shopping goes, Saks is the place to go!
Can only speak for the men’s department but it is by far the best place to get the latest trends. Fantastic selection of denim, outerwear, t-​shirts and shoes. Trust me this Saks has a better selection than the one in Tyson’s. It’s not even worth the drive up there
Ask for Kenny! He’s for sure the sharpest dressed person in there and will get you looking fresh in no time at all.