Schwarzschild

Would give less stars if I could. Avoid this store at all costs! Came in asking about an OEM strap and buckle for my Omega. They didn’t have in stock, said they would order for me – I was buying a formal band to wear at my wedding. Strap comes in 3 days before wedding – and it’s a generic piece of garbage. I proclaim my dismay, but they tell me I’m just paying for the logo. Maybe I am, but it’s what I asked for! Felt pressured into buying something I didn’t want. Don’t give salesman Ron Salmon your business. He wi disappoint you. He even tried to sell me earrings for my fiancée afterwards! I told him he could get my sale on the earrings after he got my Omega part in. Which, 3 days before I need the part (and the earrings as my wedding day gift to my bride) is impossible. I am so disappointed and can’t believe I gave these people money.

My now fiancé and I stopped in here just to look at rings. Jerome ended up helping us, and was extremely helpful. As a then recently graduated college student, he has no idea how much money we had to spend or when we were even planning to purchase. This was the last visit, after we looked at many other stores, but Jerome’s personality and helpfulness actually drove me to purchase there, about 3 months later.
Not only did Jerome remember who I was, but he remembered what rings my finance has even mentioned she liked. After I decided they were all to pricey, Jerome asked me to sit down, and we talked about what I actually wanted.
In the end, we had a sketch. A few days later, he called and let me knew he could in fact get that sketch into my price range.
I am so happy with my experience there, I’ve referred many others to see Jerome. It’s not often you find someone who genuinely cares about your happiness with the product, not the sale.
Thanks Jerome and Schwarzschild, I’ll be back!