Sephora

Went in to exchange a couple products I received as gifts for Christmas. I spent a little while staring at the brushes trying to decide which to get, then wandered around looking to see if there were any elsewhere in the store. I bumped into who I assumed was the manager, who acted kind of snide towards me. When I told her I was looking for new brushes and was told there may be some on sale in the back, otherwise they were all where I had been looking, she had someone else «call someone down from color, they should be able to tell you exactly what brush does what». So I was directed to stand by the brushes and wait for someone to come down.
Multiple employees came over and asked if I needed help, I explained I was told to wait for someone to assist me with brushes and each time they walked away quickly and pointedly as if they were looking for who I was waiting for.
After at least 20 minutes of waiting, an employee came over and apologized (I had seen him help a few people and seemed like he was busy the whole time I was there, which is totally fine, I just don’t understand why the other employees dashed away so quickly like they were actually going to find who I was waiting for in the first place). I told him what product I was using, what kind of coverage I was looking for, and what my skin type is and he was able to point me in the right direction in a couple of minutes.
All in all if you want the manager to be incredibly condescending, have employees act like they’re going to help you and run away, and stand around awkwardly feeling judged or like you’re stealing or something then by all means, this is your place. I’ll just keep going to ulta.

I love Sephora stores but this location is my least favorite. I have give it numerous chances especially because its closest to me. Every time they are out of product. The last time I went I was never greeted an when I actually found the product an some lashes the woman at the register said that there was no MUA available to put my lashes on. She said that only certain MUA’s can apply lashes which I don’t understand why there wouldn’t always be one available. It’s was disappointing.

It’s been over two years since my first review of Sephora and I now give them 5 stars! The staff members are super awesome — not pushy at all. They are friendly and available to offer assistance, but do not make you feel overwhelmed. I often frequent this location (much better than the Shorty P location) and hope they keep the store at Regency.
As for products, I find they have various options within different price ranges, but obviously they do cost more than CVS, etc. They do offer samples for any product, so I recommend getting a sample to try and make sure you will be happy with the product. Tip: Sephora is return friendly, so if you don’t like an item or the color isn’t right, return it without a hassle. So awesome! This makes me feel better about spending money on foundation, etc.
Also be sure to sign up for their rewards program… you will get extra samples and also a freebie on your birthday!
Cheers!

Girls, do you love makeup and feeling diva-​luscious? Is heaven a new mascara that makes your lashes look bold or a new lippie that make you want to host your own kissing booth? I can tell you for a chain store, Sephora always delivers new high end products that make this an ideal place to go for a new makeover!
But, not all places are heaven on earth. And, for some reason, this particular location seems just lack-​luster. Walking in, I feel this location struggles with customer service over others. I do get asked when I walk in if I need any help but that’s where it ends. If I come across a different product I have yet to try, I often find the staff unavailable when I need them — and often I find myself running around to different staffers try to get someone’s attention about a question regarding a product.
Being that I have sensitive skin and have allergies to certain ingredients in makeup, I have to be extremely cautious what I purchase. I am glad the staff is knowledgable about products that are better for certain skin types and these allergies over other competitor stores.
Overall, I think once they boost staffing numbers, it can easily accommodate the amount of people that visit. Otherwise, great products.

I don’t wear a whole lot of makeup, so I don’t get off on that part of the store. I do, however, like fragrance. Sephora, of course, has a nice selection. Customer service is good, too.

This is literally one of my favorite places. I get great help, and advice, every time I’m here. Especially from Kiki, aka Kiersten. She has made so many great recommendations for me and my skin. No matter how many times I stray, I always seem to come back to her original rec’s. She is amazing! Not to mention, a complete sweetheart. Hannah is also great. I will never go to Ulta after coming here. Yes it sucks that they don’t have as many stores as Ulta does, but their customer service far surpasses anything you will ever get at Ulta. If you need makeup, you need to come here!

Sephora is my go to spot for cologne. Sephora has a variety of brand name men’s colognes. I like how Sephora ranks their top sellers 1 — 10. I use the rankings to find out what scents are in style. The staff is really helpful and friendly. You can sample any cologne you’re curious about. If you’re looking for men’s cologne, Sephora is a great choice.

I love Sephora, I’m a bit of a makeup maven. :-) I can’t go into Regency Mall without stopping here, even if just to see what’s new. I love that you can swatch colors on your skin without having to buy first. Who wants to buy that hot new eye shadow and get home to find it clashes with your skin tone? Not me!
The staff never bothers me when I got in there, except to see if I need any help finding something. Which I never do, I pretty much know the layout there! If you do need help, they are always quick to find answers to your questions or make selections. I love that they carry a few natural brands of makeup such as Too Faced and Tarte.
Prices are moderate on items, as you know these aren’t drugstore brand makeup products. I feel it’s worth it though because what they do have is great quality. Not to mention I love the exclusive events they have for their Beauty Iniders! If you get to VIB status, you get more exclusive stuff. something for you all to look forward to! :-)

This is one of the friendlier Sephora that I’ve ever been to. Staff are always helpful and they have lots of neat trends and fun new things. They also have really great samples for Beauty Insiders. Sometimes business’ rewards programs are pretty useless but Sephora’s really delivers! You get samples for every so many dollars you spend and you get a present the next time you’re in after your birthday. They also have special events for Beauty Insiders!
I’ve never gotten a makeover here but I’ve got a certificate for it and it seems like if they’re as good at this as they are at everything else it would be nice! I see that Sephora is marked as pricey but honestly they’re quite reasonably priced for somewhere that sells high end and good quality cosmetics. True, they’re pricey if you’re used to buying your stuff at Walgreens, but –to an extent– quality makeup is worth the cost.

Staff hovers around way too much, as though they think you are a shoplifter.

Glad to hear there is one at Short Pump. Probably won’t be shopping at this store again. Used to frequent pretty often. The people seem sort of nice here but they follow you through the entire store like you are a shoplifter. I assume they must be having issues with this. Most the time I shop online which what I’ll be doing in the future or going to Short Pump

Wonderful, wonderful shopping and customer service experience! They did my daughter’s prom makeup and it was lovely (I expect that from Sephora anyway) but I wandered around the store with my friend’s 10 year old while the makeup was being done and every last person was welcoming and friendly. Another makeup artist even did lip gloss and eyeshadow on the little one! When daughter was finished she looked phenomenal. Makeup artist was soo nice, Hannah was her name. Only bad thing is staff cannot apply false eyelashes so we messed up her makeup trying to do it ourselves. Wound up going to a salon in the mall for lash applicatino and Hannah refixxed the eye makeup. So nice!!! Every more remarkable was that the store was busy and still — every last person in there was friendly and efficient!

Really like the quality + service here, and as a breast cancer a** kicker I appreciate the staff’s knowledge of their product ingredients. Terrific selection of fragrances, too. Always a fun shopping experience.
Oh, and guys? It can be a great place to get a gift for your grrl.

I’m a big fan of Sephora, and this one is pretty good. They are tidy and clean, and the staff is fairly knowledgeable. They’re a little nasty about returns at times, which is weird because the company is usually so good about them. *shrug* You can’t win ‘em all.
I wish this store stocked a few more items, though, like Lauren Luke’s collection and Illamasqua.