The Hall Tree

The ladies who work here are ridiculously rude and in order to sell clothes here you have to pay a 20 $ membership fee. They only take perfectly ironed clothing, and are very nit picky about what they take. I do not need a 75 year old telling me that my clothes aren’t cool. Avoid this store at all costs unless you are looking for something specific and you can’t find it anywhere else.
Top: Do not come after 4 or they will hound you to leave as they all leave the store by 5

Rude beyond compare! Come on ladies, you’re working at a thrift/​consignment store, no reason to act so snobby! I even called the owner who claimed to have never been told her staff was rude! She is either clueless or a huge liar. I told her to check out all the negative reviews, it’s not just me!

Went in again today and got the typical treatment. …they never speak or even ask you if you need help. At least 8 women in there and all «too busy» to wait on you. I stood at jewelry counter for awhile wanting to purchase a bunch of things but no one came to help get them out of the case. Then looked thrives shirts & went to the back to look at dresses… was there for awhile and the 2 ladies back there ignored me to the point it was uncomfortable so I went back to jewelry. …still no help so I left and this time vowed once and for all to never go back! Then I went down to Goodwill where I was greeted immediately & everyone working there smiles & says hello plus the prices are Sooooo much better. I know The Hall Tree has been around forever & lots of people go all the time but I bet the rudeness and uppity attitude of the staff has cost them multiple thousands of dollars every year… get with the program ladies lower your prices a bit, GREET your customers and offer to HELP them!!!

«Ladies» that work there are just plain rude. The clothes offered have lost their up-​scale selection in the past years so why bother and be treated poorly. With all the newer shops in town that have the cream of the crop in designer clothes and are genuinely happy to see you walk through their front door I can’t see why The Hall Tree is still in business. If you want play clothes for your children then go there but if you want the finer clothes don’t waste your gas and time coming to The Hall Tree. Quality has gone down a lot.

I LOVE this place. It’s well-​organized and I always find several items that I really like for really good prices.
The clothing is a bit of a hodge podge. The styles and niceness of the brands vary a lot. There is usually a good deal of decent clothing catering to the professional woman (think Ann Taylor or J Crew), but there are also some higher end and more stylish, contemporary items to find if you hunt for them.
Most of the stuff is well-​priced anyways, but certain (rotating) colors indicate pieces that are up to 75% off, and that’s when the best deals are to be found.
I docked a star because as much as I like finding steals here, the ladies working are never particularly friendly (some even seem terse and snotty). I also hate the hours– I wish they were open later during the week or on Sundays!

You know that scene from Pretty Woman when Vivian is trying to shop and everyone is a complete @sshole to her?
That just happened to me when I walked into the Hall Tree, except I’m not a hooker, I wasn’t shopping for myself and this isn’t a high end store filled with fancy clothes.
I was shopping for an elderly lady who requires a walker or wheelchair to get around, she can’t go in herself because the Hall Tree is not handicap accessible and the aisles are too narrow to walk through with a walker or wheelchair.
As soon as I walked through the door and saw the employees look my way and immediately furrow their poorly drawn on brows, I knew my presence was unwanted.
The women who walked in a minute after I did received a friendly greeting and an offer of help with anything they may need.
I guess I wasn’t wearing enough polyester or the correct stick lodged in my rectum.
I walked around and noticed shirts from Target, used shirts from Target that were priced the same, if not higher than Target sold them for as NEW.
This is a consignment store run by old, uptight women who are out of touch. The selection was limited and too «mature» for anyone under 70.
Their site mentions they sell «vintage» items but the only vintage items I found at the Hall Tree were the dust covered moldy employees.
I’d really like to drape myself in an old lady dress and go back Pretty Woman style (((«you work on commission? Big mistake… huge…)))
but the smell of multiple old perfumes wafting through that place gave me a gnarly headache.

I am absolutely irate. At 4:35 PM 25 minutes before the store was closing a gaggle of women began walking around proclaiming in their most annoyed voices that the store would be closing in «about 20 minutes.» Okay. No problem. I get it. Not two minutes later a lady came and knocked on my dressing room door and said «we are closing in 20 minutes» I replied with a pleasant «okay, I heard, thank you,» I swear not 45 seconds later another knock. This time asking «is there anything I can take to the front for you?» Now, at this point I’m getting really annoyed. It was like shopping with my 5 year old. It was not even 4:45 yet! And, I had one more dress to try on. I replied with an «I’m coming! I know you are closing! I only have one more!» I finally come out of the sweltering dressing room, sweating from both stress and spending 10 minutes in a sweat box. To a clinched jaw woman seriously trying to grab the items I had in my hands. I wanted to take a second and decide of the 5 items I liked the most which to purchase. I assume that’s normal shopping behavior. I then said, «No! I am still deciding, and I realize you are closing in 12 minutes. I have BEEN aware, and I’m really close to just walking out, because shopping is NOT supposed to be stressful» She replied with a giggly «really?» «YES, REALLY! «.
I was in my car 8 minutes before 5. FOR THE LOVE OF GOD, GO BEFORE 4PM!!!
So, since they close at 5 aka 4:30, I guess I just can’t shop here. On the weekends I have kid shopping stress, on the week days I have bitchy older lady shopping stress. I would literally rather pay full price at Macy’s.

I wrote a less than complimentary review for The Hall Tree after being treated rudely by the staff when it was near closing time months ago. I’ve cooled off some since then and only want to add that this is a great store to find some very gently used or sometimes new, current fashions, at a great place. I now make sure not to go during their last hour of operation. I thought it was only fair to remark on the good too.

In addition to stopping at Diversity Thrift, I made a stop here too. I was not greeted, as a matter of fact, I felt like I was being watched as I looked around the store. The good news is, they have clothing for men, women and kids. I personally thought the items were over priced and not many items in my size. Not a top place on my list to visit the next time I’m in the area.

The deals here are amazing. its one of the first places I shop. however the staff are awful and rude. god forbid dont sit in the staff chairs in the middle of the store. but the deals are so good i put up with it!

When my grandmother passed away she left me a giant closet full of her very fashionable clothes. Since we are not the same size I had some things altered to fit and then decided to consign the rest so as not to bother with selling it piece by piece on eBay. Savvy though grannies are they’re still not shopping much on the internet. The Hall closet seemed like the place to go. Let’s face it, the front does rather scream, «Old ladies buy clothes here!» I folded boxes and boxes of clothes and suits and then headed over.
I set one box on the counter and smiled at the older lady behind it. «I have some clothing from my grandma to sell.»
She walked over, smiled, winced at the box and picked at it like she was afraid it would get something gross on her if she inspected it too much. She picked up a blouse by the corner with her fingertips, extended her arm all the way above her head and let the blouse fall into a heap back in the box.
«We buy clean. New. Fashionable clothing that has been well kept.» she said quickly and precisely, «Not. Stuff like this, all wadded up in a box.» She shoved the box back across the counter with her fingertips. She stood there, absolutely still, smiling perfectly at me.
«Okay. Have a nice day. Goodbye now.» she said.
I was so shocked and hurt by her manner and her dismissal that I stood there, smile frozen on my face. Did that really just happen? She raised an eyebrow, «Okay?» she turned away and stared out the window as though I didn’t exist. I looked around the store. No other shoppers had seen and the younger woman behind the register looked sad for a moment then busied herself, avoiding my eyes. I sputtered and stuttered a little but it was clear that nobody would help me so I picked up my box and left the store.
I would like to emphasize here that the clothing was all newer clothing bought in department stores and kept well in a walk-​in closet. I folded it all correctly, I never forgot the skills I learned in the retail clothing business, after all. I did end up selling a good portion of it later on eBay and had no complaints from buyers so I know this was quality clothing.
I’m normally a very strong person and things roll off my back easily. This time though, I was so hurt that I cried when I got out to my car. Perhaps I was a little more sensitive because these were pieces from my beloved granny but just the way the woman in the store spoke to me and how callously she disregarded me and my consignment offerings, it was horrible! I have never seen an individual that rude at a place of business, not even in the DMV!
I won’t ever go back and I’d never recommend them to other consignors, not in a million years.

The Hall Tree is one of the better consignment shops in town… it has a lot of more conservative labels, and I know quite a few ladies who consign their clothing here when they get tired of it. And considering the quality of the clothing, the prices are probably reasonable, maybe a tad high, but not more than anyplace else in town. I think what differentiates The Hall Tree from the competition is that ladies in their late 30s/​40s/​50s or women who are looking for conservative business clothes can do very well here, whereas in other stores it may be more hit or miss.
When I was there I wasn’t in the market for any work clothes so I was just browsing, but it was very crowded with clothing and hard to navigate. And it was a little intimidating– there were a lot of older women working in the store who all seemed to know each other and the other patrons…
I was also a little disappointed that they didn’t have home accessories for sale– they had a wreath in their window that I definitely wanted, but it wasn’t for sale.
Actually, I would have much rather shopped there for children’s clothes, if I had any kids to clothe, rather than clothing for myself. The kids stuff looked ADORABLE– when I was in there I saw quite a few little Ralph Lauren pieces in great condition.

The Hall Tree has been around for 35 years. It is tried and true, this spot was a great place for me to raise much needed beer money in college. I have always thought they were able to get good prices for clothing that was gently used. While it is probably not «the» destination anymore, they had been doing it long before the new designer focused shops came to town.
I think the place could benefit from a little sprucing up and a little heavier hand in merchandising and making it easier to shop. I suspect that some of the well-​dressed ladies running the shop might have an eye for the very best and have seen some of my better items never make the racks!
Those who consign pay a $ 20 fee per year and receive a 40% split with the store.

I’ve been a customer and/​or consignor at the hall tree for over 20 years. (I’ve consigned and bought as recently as this year. But, I also have memories of going in there as a kid and hoping to find some «cool Esprit» clothing!)
It is a fair consignment place. Like all consignment stores it is always hit-​or-​miss depending on what they have when you go. I do have my suspicions about the staff letting things of lesser quality in for other staff members and friends. Generally things are in good shape, but there is always something (or several things) there where you are like, really? And, yes, they are very snooty.
It excels at women’s (or misses) clothing (size 0 – 14), shoes and accessories. They have less men’s things.
The baby/​toddlers/​kids selection is great if you prefer the old-​school Southern style of boutique clothes to dress your kids in (hand-​smocked bishops and jon-​jons, Lilly Pulitzer shifts and swimsuits, etc.). There are always some other brands, too (Gap, even Old Navy), but if you prefer to dress your kids in more modern/​mall clothes (Gymboree, Gap, Old Navy, Carters, even Pottery Barn Kids, Janie & Jack, Naartjie, Boden, Hanna Andersson, etc) then you would be better off hitting one of the kids-​only consignment/​resale stores in town (Once Upon a Child, Children’s Orchard, etc). But, if you like this classic Southern style, then this is your place as the other kids consignment stores in town carry very little of it.
Overall, I feel their prices are higher than comparable consignment stores, which is good if you are selling, but not so good if you are buying.
It isn’t my favorite resale/​consignment shop in Richmond, but I always stop by at least once when I’m in town.

I consigned here for years before I moved to another state and felt like I always got top dollar for my gently used clothes… they also have a great selection if you are there to shop. They do a pretty good job of not accepting items that are too out of date or in bad condition. One tip… if you want to take clothes by, call first to see what they are accepting because it changes all the time. They also charge a yearly fee now and give you 40% back (it used to be no fee and 50% of what your clothes sold for) so that kind of stinks.
It’s just a little unfortunate that the staff here can be so snooty and rude… it’s a used clothing store for goodness sakes, not Saks 5^th Avenue! I just tried my best to ignore that part, but I think that if there were another consignment shop in the area that was as good, I probably would have gone elsewhere to avoid the major attitude.

Whenever I visit Richmond, I always head for the Hall Tree. It’s a great, moderately-​sized consignment shop in Carytown, where I can always find at least one or two good quality outfits for work (corporate office), and a handful of Lilly Pulitzer dresses.
The staff varies from very friendly to slightly stand-​offish, but hey — it’s Richmond. I generally receive good help and it has never stopped me from going back. There is a huge selection of brand-​name and designer clothes, but the men’s selections are a bit lacking. But the prices can’t be beat!
For women it’s the best consignment shop in the city!