The Pawza

Anne has been amazing for our rescued 4. When we initially checked the Pawza out she sat on the floor of the lobby for almost an hour just letting my fearful pibble get warmed up to her and eat treats. She never rushed him or pushed it and by the end of it he was nuzzling up to her to get more treats. That’s not like him at all– she even made time for us to do a half day boarding where she just let him get comfortable and warm up so he wouldn’t be as fearful when he came with the others for their extended boarding. Fatboy was jumping around and playing as soon as he went to the patio. I could see him up and down on the bed and running with his tail wagging– it made me feel so much better about leaving town. Now my shepherds– one is dog fearful, One has extreme anxiety and she gets very worked up, while her «sister» becomes very defensive and panics. Anne was able to not only calm them big but she did it within SECONDS. Something about her that warned them up and they followed her with no hesitation. She even went out of her way to make sure they were kenneled near each other and made sure they were able to have supervised play time in separate yards in case they got worked up because they can be dog reactive. She took safety steps I didn’t even think of. I can’t begin to even explain how amazing she had been in the care of our dogs as words do not express how thankful we are to be able to get away without worrying!

My dogs stayed here 2 times last year and had a 3^rd visit scheduled, which I cancelled. The first 2 times I dropped them off, the owner always found something petty to complain about that I did/​did not do. I DID read the rules beforehand and followed them. Their food was not packaged correctly. It was packaged, but not good enough for her. I was 10 minutes early dropping them off and that set off complaint after complaint from her. Seriously? I have paid $ 600 to care for my dogs with a future visit scheduled (another $ 300) and you are very condescending and rude to me for being 10 minutes early? If that is how customers are treated, I will gladly take my business elsewhere.
I do not recommend this facility at all.

I have 5 dogs, 4 are rescues with 1 being a medical rescue. I am extremely careful in my due diligence before allowing anyone to care for my pets. The Pawza is the only place I will ever leave them.
I’ve used Ann for 6 years for boarding. Three years ago we moved to Dallas, but still drive back down to The Pawza & board our our dogs. I have never met anyone with such knowledge, devotion & compassion towards animals as Ann. Her endless work in the rescue world just makes her that much more of a class act to me.
Bailey, Louie, Angel, Sadie & Belle love the State Room & The Presidential Suite when we book. I think they get spoiled there more than at home! I highly recommend!

Took my dogs here twice the first time was great the lady at the front was so nice and friendly you could tell the staff loved animals as well. The second time upon arriving to pick up my dogs the lady whom I believe is also the owner told us that our one dog had passed out from pulling on the leash. Said it was because of the type of collar we were using. In order for this 85 pound dog to «pass out» the forced used behind the pulling would have had to have been extremely rough. She went into detail of him passing out his gum color purple and her pulling his tongue out and Then he woke up. Said we should looking into a harness and check his heart. Freaked out we left and took out dog in had X-​rays and blood work of 500 $ to determine there is absolutely nothing wrong with our 2 year old dog. The doctor told us they either used a lot of force behind the pull (he said he doubts it) or the story was false. Either way it made me feel uncomfortable to leave my dog here.

The Pawza is by far the nicest place in the Houston area to board dogs period. Anne, the owner, goes above and beyond for all of the dogs in her care and takes the time to know what medications, foods and special needs your dog might have. I seriously wouldn’t trust my dogs with anyone else! On top of that I learned that she helps rescue abused animals which just reinforces my thoughts on what a great person she is.

We have been here several times and have an «over excited» boxer. They always welcome us and are so friendly! My dog is always happy when he leaves and we know he is well taken care of! We love the Pawza!

WARNING: this may be long, but it will be worth the reading when you see the professional management I have dealt with.
I went to The Pawza for the first time with my two dogs. I do not mind spending a 3 night minimum if the dogs love the location and the customer service is good. I dont expect a company to be perfect, but I do expect to get normal customer service. My first experience was great, before we arrived. The lady on the phone was very nice. She knew it was my first time. She explained everything I needed. When I got to the Pawza, the lady asked why the food was not pre-​portioned per meal feeding. I let her know I was not aware of this. She responded «its on our website». Okay, I will make sure of this next time.
Well, I was willing to give it another try. I called to make a reservation for the two dogs. Then a couple of days later I found out I was not going to be able to go out of town anymore. I called today (Friday), to cancel the reservation for next Thursday. The lady explained hat the deposit was non-​refundable. Funny, I had checked on the website to see what the policy was «Deposits are non refundable unless reservation canceled ninety six hours (four days) prior to scheduled check-​in date.» since I was told before to check the website for the policies and documents.
Here was our email conversation to see how professional she was:
Mine —
Greetings, I just spoke to someone on the phone about cancelling (my dogs name here) for next Thursday– Sunday. Instead of getting a credit, I would actually like to receive a refund on my debit card. You may want to look into updating the website, so all owners are aware of your «policies». Last time I was there, it was our first time. The lady on the phone did not mention that we needed to pre-​bag each feeding for the dogs. I was told when I got there that the policy was listed on the website. So, when I went to the website this time to check the refunded deposit requirements, I was told the website was «really old». I love the idea of my doggies staying at the Pawza, but my only two encounters have not been positive. At this point, I do not believe I should take my dogs to a place I have not had positive outcomes with the «policies». I work in the customer service industry and find this is to be very unreliable. Please confirm my card will be refunded. Thank you.
The Pawza —
I understand what is stated on the website. The website has not been updated in five years and we inform everyone of our cancellation policy when a deposit is taken. We can only issue a credit for your deposit. For this we apologize.
Mine–
I do not approve of this! Please show me a document, in which I have signed, that stated this policy. What is told over the phone would never constitute in a court room. What would, is anything in writing. If your business only refers to correct policies stated over the phone, not a very smart business decision. Please know that we really enjoyed the experience when we were actually there. Y’all asked if you could help to take my dogs to back to my car, and I believe my dogs enjoyed their time. I would hate to not come back. I am only asking for a refund as it states, in writing, on your website. I really feel you are trying to make a point out of a situation, in which, is not correct in writing (website).
The Pawza–
We tell everyone that our policies are listed and carefully expounded on our page. We have left no stone unturned regarding our regulations for stays and check ins. That is why we reference our pages since it would be impossible to tell you every policy in a single phone conversation. Since you are only one day late cancelling your reservation we would be happy to refund your deposit. Please call with your information. You may either pick up a cheque or have it mailed to you. Since you used a debit card for the deposit, we cannot refund back to the card unless it is a credit card. I am sorry you were not happy with our services and unfortunately I do not believe your dogs will find better treatment than they did with us but it is your decision to make, not mine.
My only hope, moving forward, is that The Pawza «update» their website to include accurate information, if they wish to send people there to follow their policies. I always give people the benefit of the doubt. I also never leave reviews. Well, just like this experience, there is a first for everything!

I called around looking to book a Friday-​Sunday stay for my dog. I had some additional questions about their pricing as I was told their were be an «early drop off fee» that was equal to the stay for the night, and that I would be charged for Sunday evening even though we were picking up on Sunday. The woman’s tone instantly changed and she became very defensive and rude that «that was their policy and we are not waiving it». When I told her I didn’t really understand why an early drop off fee equaled a full night’s stay and that I would call around she said «good» and hung up. An owner that rude to people… why would I leave my pet there?

You could not ask for a better place for your pet while your away. Anne (the owner) is an avid animal advocate and treats all animals with more care than most people treat each other. The grounds are beautiful and your baby will be pampered and well cared for.

You can tell they really love animals. They are the first place that I have been to that really knew who my dog was when I picked her up and told me how she did. Also, this is the first place we have picked our dog up and she has not lost her bark (from overuse). Pleasant people and affordable!