First visit here, my little guy came home anxiety free. Diane was helpful on the phone and in person. Explained to her that with an elderly pet, am not eager to leave him in a cage for 8 hours, she assured me that she would call me 20 minutes before I needed to pick him up and in less than 3 hours he was in and out. Our vet highly recommended that we come here. My little guy has been going to the same groomer for several years and gentleness was my main concern, the groomers were kind and appeared to enjoy one another and their clients.