The UPS Store

I’ve been coming here for a little over 4 years. It’s either dropping off prepaid packages for UPS or figuring out postage and you’re met with contempt and apathy. The individuals working there either don’t like their job and wish they were NASCAR drivers or they got fired from the US Postal system. As I walked in from the parking lot I saw a lady trying to open the front door with a large package in hand and «over the hill» ear ring guy just watching her! No help at all! The staff does just the BARE MINIMUM! This rating is straight up warranted!

The owner or manager of this store is the rudest individual around. I will drive six miles out of my way to bring my business somewhere else. The rest of the employees are fine, but my business goes elsewhere as long as he is there, which is a shame since it’s so convenient. If I have an extra empty box or two, he won’t take it for recycling, unlike other establishments. This isn’t my only complaint, the rest is attitude.

I was «helped» by an extremely rude, crass short older lady with glasses. I had to wait in line which is understandable, it was busy. When I got to the end of the line she told me I had to fill out a paper and wait in line again. She seemed near enthused that she couldn’t help me. I will NEVER come to this store again.

I don’t normally go to this UPS Store location but because I was at AC Moore, I decided to give this location another try.
It wasn’t busy as it normally is after 2PM. The young lady, Carolyn, working was friendly and very nice.
Normally, this location is very busy all times of the day and other workers won’t allow you to leave packages that you already have labeled.

I visited this location on Saturday, November 16 to ship a care package to my boyfriend who is a deployed sailor in the US Navy. Today, January 25 that package has been returned to me, undelivered, after 70 days, with the box crushed on three sides. This is unacceptable. I will be resending the package with FedEx.
When I visited the UPS Store in Short Pump, it was a Saturday afternoon after the Post Office had closed, so I decided that rather than wait until Monday, I would give UPS a try. I asked the employee behind the counter if they could ship to FPO addresses, and he asked if that was military. I confirmed that it is, and he said it would be no problem. He weighed my package and asked a few standard questions about the contents then he typed in the address that I had already written on the box.
Now that it has been returned (after more than three months’ delay!), I see that the shipping invoice inserted in the plastic mailing sleeve carries the logos of Priority Mail, US Postal Service. I had no idea that the UPS Stores shipped via USPS, though the method of shipping would not have mattered to me if it had actually reached its destination. I also see that the employee who typed out the address misspelled the name of the ship and also left four digits off the end of these address. Both of these were included on the other side of the box where I had hand-​written the address, so I don’t know if his typing errors are the reason for the failure to deliver.
I will visit the store again to ask if they will refund my shipping costs but I expect this experience with the UPS Store will be my last.

My first experience was fantastic. The girl working at the counter was super friendly and knowledgeable — she answered all of my questions well. I would’ve given the store a 5 rating after that first experience; but, my second trip was good, but not great. The man working there was on what I think was a personal phone call when I walked in (on the store phone), and it didn’t seem like he was trying to get off the call, until a minute or so after another customer walked in. He was a little cursory in his approach with me, and I was mailing some things that were time sensitive, so it wasn’t a match for my nervousness about what I was sending. Not a bad experience that time, but not a 5 level one either.