FedEx Office Print & Ship Center

Friendly knowledgeable staff actually packed my stuff in a smaller box and got me a cheaper shipping rate I’ll definitely come back to the store especially after reading bad reviews about UPS store

I like that one or two of the workers are friendly and helpful. There’s only one computer in order to ship packages. Therefore, you have one person working while the other male employee (possibly the manager) surfs the web on the computer in the back while the other worker ships packages, packaging items to be shipped, and cashes out purchases. If there’s only one person doing the work, then they don’t need the other man (possibly a manager) to sit around while that one worker does everything. The other man doesn’t even greet the customers as they come in the store. It would be a great benefit to the customers if everyone was working to help customers get in and out. Customers are coming on their way to work or while on a lunch break. Granted service takes time but when only one employee is working, it takes more time than it should.
The great thing about this location is that it’s close to a residential area and business. Therefore, you’d think it’s an in and out location. The location nearest Innsbrook is also close to a residential area and businesses but has more workers and more computers to ship out packages and for store purchases. If you time it perfectly, then you can be in and out of this location in no time at all – just complete the shipping form and stand in line to pay. If your package already has a label, then you have to wait in line as well because the other man (possibly manager) doesn’t want you to just drop off the package.

My fiancé and I went in to have our wedding invitations printed on a 5×7 size. For some reason the printer would not accept this size paper. The assistant manager was very nice and helped us through the entire process despite having issues and having to somewhere else to be printed. He recommended us to Minuteman Press across the street that would be able to do it but it would be more expensive.
A few days later, I went back in to have some pages printed on 8×8 size. I went to the customer service counter to ask if they accepted this size before I spent longer than needed trying to print again. I needed to cut the paper down from 8 ½×11 to the 8×8 size. She said that it shouldn’t be a problem and that I needed to cut the paper first and then come back to the counter. I did just that! I went back to the counter and spoke to someone else. When I told him what I needed, he told me that I would have to print on 8 ½×11 BEFORE I cut the paper. I didn’t have extra paper with me and was in a time crunch.
Long story short, I think their employees to be trained a little bit more on what their machines can and cannot accept before telling their customers. I ended up going back to the place that the assistant manager recommended me to and they will be my first stop for any future printing needs. Go to Minuteman Press right across the way first!!! They were actually a little bit cheaper for what I needed!

I’ve had two great experiences in this store. The staff is attentive right when you walk through the door. I was helped quickly and with fantastic customer service for my resume paper need (was shown a variety of options and walked through the textures, and qualities, etc). Afterward, enjoyed a very pleasant conversation with both employees who were there. As someone who is new to the area I left with the general impression that people in Short Pump are really nice and that this store is great. They went out of their way to tell me places to eat and things to do in Richmond. Really excellent experience with nice, professional people!

No one smiles in this place… I get the feeling that they hate their job and and the only reason they are working there… because, other jobs are hard to find and they feel they are stuck in a «Dead End Job». Several times I have taken packages in there to be shipped, and you will not find one single person with a smile… nor will they say HI or most important… Thank you for doing business with FedEx.