The UPS Store

I called this location earlier today and spoke with Ed about coming in to take a driving test at that location and wanted to know how it worked because I’d never done it before. He told me I could come in any day, no appointment was needed, and that I needed to call the online driving school and let them know first.
To which I replied, «Really?, cause they didn’t say anything about that on their website.»
Now maybe he somehow misunderstood my tone or something, but sounded upset and said, «Look, I’m trying to HELP you, you need a code to take the test and sometimes it can take a while to get it unless you call ahead.»
To which I said, «OK, geez, this whole thing is so annoying.»
He then got very angry with me and said, «Well, I’m not the source of your annoyance!!»
I then replied, «I wasn’t referring to you, I just meant the whole process in general. No need to get so defensive sir.»
He responded «Well, you could’ve fooled me!!» And then he hung up the phone.
Now, maybe Ed was having a really bad day, but that entire exchange really upset me because in no way did I think I was coming across rude or difficult. I called a different location and will be taking my test there instead. I told the girl that an older gentleman at store #1156 was really rude, and she said she hears that all the time about that location. So apparently, it’s not just me.

I like this location. I placed an online print order and got an e-​mail confirmation of my order as well as an e-​mail after it was printed and ready. The order turned out being ready ahead of schedule, and the guy working there was very pleasant. I had to send a last minute fax, and he helped me do that, too (no charge for cover sheet).
I’ve actually visited other UPS stores (that I will review at a later time), but this one is more efficient and professional.