Toys R Us

I am so sorry that this is the most convenient place to register for a baby. I had to wait at least 10 minutes every time I had a question because no one was around. The people who were supposed to help us with our registry were either rude or didn’t seem to have very much knowledge to help us. Other moms I know feel the same way. I will be trying my hardest to not have to actually walk into this store again.

I thought that ordering and paying ahead of time would save time but boy was I wrong. I went to the service desk was told I had to go to the baby registry to key in my order for pick up. The attendant then told me to go to a table at the back of the store & someone would come out to the table in the back to bring me my order right away. I have seen five employees walk by and nobody has my order. What a waste of time. I then had to wait another 5 minutes to speak with a manager who seemed to be very blaze about the whole situation. Finally after 28 minutes I receiced my order.

I wish there was an option of «no stars» because honestly this place does not even deserve a one star. Now when I write this review, I write to the company as a whole and not this particular store. This store just happens to be the closest one from my home. I have been wanting to purchase a few things for my baby from Babies R Us for the past month and a half since I had several gift cards given by my family and friends after her birth. I purchased many items from online thinking that online ordering would be convenient and easier as it would save me a trip to the store and there was an option of free shipping available when you purchase items of $ 49 or more. (Which is ridiculously high in my opinion since most retailers have the limit of $ 25.) I noticed that some items were relatively much cheaper elsewhere than on their site however, I had no choice but to purchase it from their site as I wanted to be qualified for the free shipping.
I made 5 attempts to purchase Dr. Brown’s bottle brush from their website and it would always be out of stock/​unavailable. I was forced to buy Dr. Brown’s deluxe bottle brush (which is different from their regular brushes that I usually get from Amazon) to make the total of $ 49+ so that the shipping would be free.
Along with this, I had ordered one pack of head wraps, 3 toys, and 1 book. The head wraps were the first to arrive and unfortunately they were not the color/​pattern that I ordered. There were only 2 options of the head wraps available and sadly they couldn’t even ship the right one! (Imagine if they were more options to choose from, how confused would they be?!) I had to make a special trip to the store to switch them but the ones that I had ordered online were out of stock in store so I ended up returning the ones that I had received. (Remember, I had ordered these items online in the first place to save me a trip to the store.)
A few days later came the book, which was fine. A week later came the 3 toys and Dr. Browns brush. The package was left on my front porch and I brought it inside my home. It was placed sideways and the tape had been peeled off and the box was partially open. (I am attaching pictures for everyone to see) I opened the box and saw that one of the toys was slightly a different version and not what I had ordered. (The other 2 toys were fine.) The packaging of the toy was also damaged and seemed to have been repackaged again. (I am also attaching a couple of pictures of what was available online and what was sent to me.) I initially wanted to write an email to their customer service department… but guess what? You guessed it! They do not have an email option available at all! All they have is a 1 – 800 number that you can call and talk to a customer representative. So I did that and all I got was «sorry for the inconvenience, you can ship back the package using the enclosed label or go to your nearest Babies R Us store and return the item.» So, I make yet another trip to switch the toy to the one that I had ordered and you guessed it! It was not available! Apparently that toy was not sold in stores, but only online. So I ended up returning that toy. I was extremely frustrated and realized that it was easier to have their gift cards sitting in my dresser drawers for years than to make any purchases from their company. I will never be purchasing anything from this store ever again. (I have $ 98.83 worth of gift cards available if anyone is interested in purchasing them from me, let me know. I will give you a $ 5 discount.) There are better baby/​toy stores out there with exceptional service than Babies R Us/​Toys R Us. Save yourself some time and money!

Unfortunately, due to lack of options I have to go to this store often. On this visit I made the mistake of ordering and paying for an item online because I thought it would convenient for me to come in and pick up. I went to the customer service desk and was told I had to go to the baby registry desk to pick up my Barbi! When I got to the registry desk they had one associate working and I stood for 15 minutes behind a lady ordering furniture.
I hate to write negative reviews and am very sensitive to people in the customer service industry but this place has got to get it together!

Did walmart buy these people out? They have about ten registers and only 1 open at a time. Every time. Very inconsiderate!

This is the newest location for a Babies R Us/​Toys R Us in the Richmond area. As soon as you walk into the store, Babies R Us is on the left side, and Toys R Us is on the right side of the store. The store is well stocked with items. When I went here for the first time this past weekend, there was a good amount of people shopping here. The staff is friendly and helpful! This is definitely a great place to shop at if you’re planning on getting a gift for a baby shower!

Great NEW store. Helpful staff, not chaotic at all, which is a super plus seeing all the Babies R Us in south Florida are complete chaos! Will so be going back!

Toys r us is pretty good for just about anything your looking for and the prices are okay. I think its not the best place price wise but they do have a larges selection.

It’s Toys R Us, so you know where it is and what you can buy.
But at this location don’t expect to find anyone who knows which direction to point you in. Managers are scarce and hide in the back office. Cashiers are ridiculed in front of customers if they need a managers help. Oh and don’t call them front the phone number listed on their own website… it’s definitely Toys R Us but the store doesn’t receive the call and you will just be sitting in hold forever. The store manager said it was not the right number and he would look into why its published wrong! Still waiting for that to happen!

Went here today to get gifts for friends who recently had babies. The place is huge and very clean. Was immediately greeted and asked if i needed help. Yes, please. I needed to find where to print registries. I found everything i needed relatively quickly. The checkout was fast, but they had 8 to 10 registers with only 2 open. It was packed in there, they should have had more open. I’ll be back I am sure, as its the place to go for baby stuff.

This is the newest Toys R Us in the Richmond area. This Toys R Us is located across from the Short Pump Mall. This store is very spacious and modern. I went here looking for some gifts for my niece. I found the toys I was looking for without a problem. You will find most current kid’s toys and trends at Toys R Us. This store becomes very crowded. There aren’t many Toys R Us stores in the Richmond area. The Short Pump store gets a lot of customers from the Toy R Us located by Regency Square Mall which closed down recently. The customer service was avergae. The employees were nice. There’s plenty of parking in front of the store. I give Toys R Us a 3.5 rating.

This is the brand new Toys R Us /​Babies R Us in the far west end near Lauderdale. Not very well staffed. Not as big as I thought it’d be, either. Are they still stocking? Not a lot to choose from, but the prices are good!