U-Haul Moving & Storage at National Rd

So far, everything is fine.
Here is the story:
I’m packing to move to California. The storage containers aren’t as big as I had hoped – for their 3 bedroom house is not the same as my 3 bedroom house.
I switched cars in early 2013, and I have no trailer hitch for my bike rack. This is important because the storage containers don’t seem to have enough room for my bike. I might be able to put it on the top of everything and hope that it survives, and it might be fine, but at least, I can save some hassle and get the bike rack put on the car now, so I don’t have to pack it.
I went into the store, which is on the west side of the road, in the tan and orange building, and the gentleman (he was both courteous and friendly) asked my reason for being there. He was quick to find my car in their database, explained to me about the correct hitch, and that it would take around 30 minutes to install.
After the explanation, I asked to schedule, and he was very flexible in finding a time, of course, after the hitch arrived at their location. They did not require payment or a down payment in advance.
So, I went back today, just a couple of minutes before the appointment. He had me sign some paperwork, took my key, and gave me the official estimate of 30 minutes and then, that it could take as long as 1 hour.
I took a walk, had something to eat, walked back, and they were just finishing. He said that it took just the 30 minutes, as they were able to install it, just as it should be.
I had asked him if they would add the bike rack, for an additional fee, and he said that they would do it. When the other person drove the car to the parking lot, the bike rack wasn’t on it.
I asked again, and he put it on, asked for a tool, and the other person got the tool. He then, tightened it, and didn’t ask for more money.