Walmart Supercenter

Choosing which Walmart to go to is like choosing your poison.
But this one is just more of a hassle compared to the others. Ugh, I don’t ever want to go back.

This Walmart is super convenient, and I mainly use the garden section (and garden entrance to avoid long lines, etc.). I usually find anything I need here, and at a low price!

I went to the Walmart on Broad Street near Short Pump and bought several hygiene items like body wash, soap, lotion, toothpaste & deodorant. I saw additional items that I didn’t buy at the time because I was short on time but I did notice the prices on the items I bought & the ones I didn’t. So, the next day I was near the Brook Road Walmart & was back in the hygiene area, when I saw the price differences on the items I had already bought & the ones I was looking at. I was shocked that the Broad Street store prices were cheaper than the prices at Brook Road. Now, you would think that since the Broad Street store in near Short Pump that their prices would be higher because of the area it’s in especially since the Brook Road store is in a less expensive area. However, it’s the opposite and I never would’ve noticed if I hadn’t been in the other store the day before. My Oil of Olay bodywash was 5.97 at Broad and 6.49 at Brook & the in-​shower lotion was the same. Each price was like .50 cents to nearly $ 1 more at Brook Road. Is Walmart doing this on purpose? Are they intentionally charging the poorer neighborhoods more than the affluent ones? Yes, I believe so & if you don’t believe me, then check for yourself.

Recently started going to this Walmart more often due to me living over in this area now.
Surprisingly it is pretty clean and organized compared to how it used to be. The grocery section is where I come usually when I am in the store and it is very well maintained. Some other areas of the store lack in product, but when it comes to grocery shopping it has mostly what I need.
I have also used the car center for tire repairs before as well, and that wasn’t bad either. The person that worked on my car was friendly and explained what he had done, the person that checked me out was friendly as well. The waiting area that you sit in while waiting for the car has a tv and magazines, typical for a car waiting room area. It was clean and if you asked to turn the channel they would let you.
Overall this Walmart has gotten better over the years, years ago I would have driven past this one to go somewhere else, but since it has cleaned up and had a little of a makeover, I don’t mind stopping in to do some shopping if I need to.

Came here to shop with a friend the other day and was quite pleased with the experience, at least as far as Walmarts go anyway.
The store is logically laid out, making it easy to find what you’re looking for. They may not necessarily have a wide variety of options if you’re looking for something specific (like a queen-​size pillow, for instance), though they do tend to have it. I’d advise against coming here for printer ink though, since that area is quite disorganized and many items are unavailable (head to Staples for your ink needs). Their grocery section is EXCELLENT and has lots to choose from.
Unlike many Walmarts, this one does not suffer from the plight of having tons of unopened boxes just sitting there waiting to refill the shelf, so that was a nice departure from what I’ve come to expect. The self-​checkouts are helpful as well, if a bit awkwardly positioned to allow for lines to build up to use them.
I’d definitely return here for a grocery run or if I needed some household items on the cheap.
Overall: 4.0 stars
— — — –
Pros:
— Well laid-​out.
— Great grocery section.
— Surprisingly non-​cluttered for a Walmart.
Cons:
— Specific items may prove elusive here.

I decided to go grocery shopping at 6:00 this morning to find out when I pulled into a parking space that all the shopping carts were left outside. There was a row of carts pulled together just sitting in the street. When I entered in Walmart the shopping carts that were inside had broken wheels. When I finished up, and used self service checkout there was one guy pulling the carts inside, and he picked up a electric cart too.

I recently moved not too far from this Walmart location. To purchase all of my new home items, I chose Walmart. HUGE MISTAKE! I spent well over $ 600 one day then went back the next day and spent an additional $ 500. On the second day, there was an employee asking for donations for a charity and I declined as I was pushing two very full shopping carts with my two toddler children. (Not trying to dismiss the nature of the charity or importance, but I was exhausted and not that I should explain, but I established my charity choices) ANYWAY– there was a bottle of alcohol that wasn’t bagged, not even drinking alcohol. It was an 88 cent bottle of rubbing alcohol. Ofcourse I had other items not bagged like a microwave, toaster, large items. the employee at the door accused me of stealing. I was so mortified as I attempted to explain that I did not seal this one bottle of rubbing alcohol. She was rude and she was so nasty to me. I was so shocked because at first I was really confused, but then I became so angry because here I am spending my wods of cash in Walmart and not some other store only to be accused by a very racist and unprofessional minimum wage worker about a bottle of 88 cent rubbing alcohol. She started yelling at me and demanding to see my receipt. I asked for a manager only to be greeting by a very unpolished and unprofessional employee who didn’t bother identifying herself. She told me there wasn’t anything she could do. I called the corporate office and they said they would follow up. The woman in the corporate office was polite and later that evening a different guy who identified himself as a manager called me to assure me follow up would take place. I have no way of knowing if any additional follow up happened only this guy’s word. No compensation, just an empty apology. I don’t think anyone should even bother going to this location with employees who treat people so poorly. I am still very upset at this experience and the sad part is, because it’s so close to my house, I would really want to go back, but not at the expense of my dignity. My two children witnessed this entire ordeal and I had to go home and try to explain to them why some woman yelled at mommy. Embarrassing for sure!

I visit this Walmart very often because it is so close to me, but it is not the best. I do not know the workers in here are just always having bad days or they just have bad attitudes all the time. I was in here 1÷6÷14 around 9:00 AM trying to use the Instant Photo machine and after I had gotten done submitting my photos, I received my slip from the machine and we had waited the amount of time it had said on the slip. We then scanned the slip and nothing happened, it kept saying ask an associate. After we finally found someone, she was very nice about it and told us that the printer was not working and to do our shopping and come back. About an hour later, we came back and she said she was still working on it. I told her to call me when the printer was fixed and she said that she would leave a note for the next associate. Well, around 7:00 PM, we went back and there was still no «Out of Order» sign on these machines. I asked the associate who was working about it and she gave me a huge attitude while I was as nice as possible to her. She kept telling me that she can’t do anything about ANYTHING because she was not there in the morning when I was. To me, this doesn’t make sense. I said that the associate was going to leave her a note and she just kept saying she can’t do anything about what happened this morning. This HIGHLY frustrated me. I am never getting any type of service from this Walmart again. You shouldn’t have to wait TEN HOURS for INSTANT PHOTOS, and still NEVER get them.

This Walmart was clean & neat, staff was here & there. I found one price scanner and that was broken. I found products to be in stock & visibly priced. I will return again.

Had an unexpected good experience at WalMart Brook Rd. Not crowded, no long check-​out wait, an overall good shopping experience. Still needs help with the customer service experience though. Some training in appropriate behavior towards customers and fellow employees is needed, but that isn’t something everyone can be trained at. After years of boycotting Walmart because of horrible customer service, I MAYBE shopping there again.

I did the online shopping thing and had my item delivered to the store. The service counter in the back for this is slow, but steady. I still prefer it to havng expensive items left on my door step by ups.

It’s Wal-​Mart. need I say more?

I think of myself as a Walmart fiend and love exploring the different ones in the Richmond area. I’m currently a stay at home mom until September so I literally hit up a Walmart twice a week so I like variety. This Walmart, scares me. It isn’t well stocked, and with all the in store security guards I felt like I was in danger. I understand that a Walmart isn’t Target, but good grief it isn’t a Kmart!

This Walmart is the worst. Partially because it’s bigger then some small towns so it takes you about an hour to find anything in there. Do not go here thinking you can just run in and out if you need just one thing. It doesn’t work. Not only that, but it takes forever to check out. I’ve noticed that most of the people who shop here are brain dead and can not figure out how to pay. Seriously. There is always some issue with the person in the front of the line. You might get lucky and get in line behind someone who does know how to use a credit card, but they probably will have two full carts loaded up to the top with food so you’ll be waiting just as long.

This Walmart is bigger than the ones I am used to in NoVa. It also has the food center element– making it seem like a super Walmart for those of us used to the smaller ones (is there such a thing?)
I always end up spending more time in here and buying things I didn’t plan on buying. But the staff has always been courteous and I can always find what I need. And the bathrooms are clean!