Aqua the Day Spa

Voted the best day spa in MS and rightfully so! The kind staff gives nothing but the best service and make you feel super comfortable! The best massage I’ve ever had! Stephani did the best gel manicure and was so great and I just loved my experience! The retail is also amazing! The best bath products and candles! And you can’t forget the Pj Harlow silk pajamas. To die for! If you need gift ideas for anyone or just want to treat yourself this is the place! They offer gift cards online & in store. Can’t even express how much I love this place

Booked an hour massage about a week before my appointment. It was mother’s day weekend so naturally it was extremely busy. My friend had a facial during my massage.
The ladies locker room, showers and waiting room are very nice. The massage table and room were not as impressive. The table was old and not electric.
The masseuse was friendly, she asked where she should focus, but she didn’t ask about pressure. She talked quite a bit during the massage. I was there for relaxation, so it was a bit annoying. She asked about scars on my legs which made me a bit uncomfortable.
The lotion nor the room were scented. Generally lavender or eucalyptus is appropriate for relaxation.
Overall, the massage was good. I had to remind her of the pressure multiple times though.
The front desk staff were not very welcoming or appreciative upon checkout.

Today was my first time at the Ridgeland location, I went a few times to the one in Banner Hall. I called about 8:30 am, and asked if they accept walk-​ins, the very nice receptionist told me that I could make an appointment and they had one for 10:00 am! I was very pleased that I was able to get in with such a short notice. When I arrived, the staff was VERY friendly, courteous, and smiling! They asked my name, and I was escorted to the back! Just walking in the atmosphere was very calming and peaceful. I was taken to the relaxation room, filled out some paperwork, asked what services I wanted which I got the 1hr Aromatherapy Massage with lavender which I HIGHLY RECOMMEND! Once I finished, I met with my WONDERFUL therapist, Erica. Who escorted me to the changing room. Once all that was done, it was time for my massage. It was absolutely the best massage I’ve ever had! Erica worked spots I didn’t even know were sore. I would definitely recommend her and I plan to return very soon!

After experiencing the the knowledge and skills, personal attention, genuinely kind and caring services from all of the staff and owner, Susan Barnette, I proceeded to do all of my Christmas shopping there. What a lovely environment and such a pleasure to visit. Thank you, lovely ladies! I can’t wait to come back to your beautiful, state of the art the facility My only regret is that I don’t live close enough to have a Hydrafacial and Dermaplaning with Jennifer every month!

Such an amazing spa!!! Best spa experience of my life thus far! Will be hard to top!!! Thanks Aqua!!!

The front desk ladies were snooty, but the ladies in the spa were very sweet and funny. I got a french pedicure and my toes look so pretty! ^_​^ The atmosphere was relaxing and I didnt feel rushed to leave after my pedicure. I asked if I could get a manicure too, but they were booked. I ended up hanging out in the waiting room, which is called the «relaxation room.» It has low lighting and comfortable chairs with throws. I am planning on booking a manicure asap.

3 stars given: I was able to book 2 1 hour massage appointments the day before so that was awesome. They are located in the mall area. There is a gift shop as you walk in but We were taken back right away.
The locker/​shower area was very nice and clean. There is everything you need there if youre not going straight home afterwards. You may want to bring your own flip flops as the ones provided are not comfortable. Theyre made out of a hard plastic. I didnt utilize the shower but my husband did and he loved it. He even bought the shower products before we left.
The relaxation/​waiting room was nice and cozy. Water, snacks, magazines and several lounge chairs are in the lamp lit room. A few employees would enter the room periodically calling out names and asking what time their service is for, etc so it was hard to relax though.
2 stars deducted: My massage was one of the worst Ive ever had. We discussed focusing on certain areas before it started and was given ample time to disrobe, etc. This is when I noticed the loud conversations in the next room. After about 30 min, I asked if we were next to a break room and to my surprise he said no that it was another massage room. I could have sworn it was at least 3 people talking. He turned the fan louder which helped drown out the noise.
We had discussed focusing on my lower back, shoulders and head. Well the hour was over and my head was never touched. He did something on my upper arm that twisted and pinched my skin which was extremely painful.
I take hot baths where my skin is red when Im done and I could barely stand the hot towels he wrapped my feet in, it was sooo HOT. When it was time for my back, he used a faint touch that I could barely feel. Im not into deep tissue which is why I chose swedish but this entire massage was useless. I couldnt believe my head wasnt touched which is my favorite part of a massage and it was only 1 of the 3 regions I specified in the beginning.
When it was time to pay, the girls in the front (gift shop area) were not really friendly and didnt even tell us bye or thank you even though we just paid $ 220 + $ 30 products for our hour visit. Oh well. I guess there could be worse things to complain about.

I prefer the location in Banner Hall (I-​55) more. They are a lot nicer. I came here for a haircut because the girl I get the haircut from at Banner was out of town and I needed a haircut desperately. Went here and the lady who did my hair had a dumb-​founded look on her face the entire time. She looked perplexed. In retrospect, I should have tipped her less for doing somewhat of a decent job. Nothing fancy. Would not come to this location again. I was pretty uncomfortable the entire time. She didn’t try to make small talk or anything. Plus, she asked me if I wanted my hair styled or left wet. Um hello? Why would I walk out of a salon with wet hair?!
Edit: someone said they don’t do hair. Yes, they do. Or used to at the time I visited. I know Barnett Hair Salon and Aqua Day Spa are owned by the same parent company and they had a tiny salon attached directly to the spa at Renaissance. They are separate in banner hall, with hair salon being upstairs and spa being downstairs. I don’t live in Jackson anymore so I don’t know if things have changed since.

Ruined my 49^th birthday with a scheduling problem. I had to be in Jackson on my birthday and thoroughly researched the spas, decided upon Aqua amd called to schedule a massage. I was extremely disappointed that the one hour I would have alone all day in a great massage was not going to take place. The moral of the story is for anyone making an appointment to get an emailed confirmation so this will not happen to you.

Aqua — whether its the Highland Colony or Renaissance location, have the very best pedicures and spa services I have experienced in a very long time. Congratulations on the consistency of your quality.

Always a very relaxing & good experience, worth the splurge. Teresa is great! Get the full hour massage, better value than the half hour and only $ 20 more.