Thatcher Woods Currency Exchange 20

THIS PLACE IS A SCAM. WILL NOT GIVE ME BACK MY MONEY. WARNING! DO NOT USE THIS CURRENCY EXCHANGE IF YOU ARE GOING TO PURCHASE A VENTRA CARD. This is the new bus pass that seemed like a seemless process when I came in last week to purchase. I loaded 50.00 to the card at this currency exchange and paid 5.00 for the card and an 2.00 extra for using my debit card. The girl informed me that I could go online and get back the 5.00 that was charged to the card. I said great thank you. I got home registered the card and after doing so checked my balance to make sure the money I paid was on there.
Iam here a week later to let them know the balance reads zero. I thought I was doing something wrong or maybe it took time to load, it is my first experience with a card like this. I gave the gal at the window my receipt of payment and all paperwork that was included including the card. She checked the balance and said it was zero and said she would be shorted if she gave me the money back or reloaded another card and that I had to call customer service. Of course they will do nothing for me since I purchased it here and I explained to her I paid your currency direct not Ventra. I am still here waiting for her to finish her call with Ventra customer service. it is just past 30 minutes and I am not sure how much longer I will be here.
You would think a simple fix here is my receipt, refund my money and I will get a card somewhere else or reload this card. All they are concerned about is how it will play out in their books, in the meantime it is a huge inconvenience for me.
I called Barry the owner twice from the currency exchange and he never picked up the phone, said he was unavailable, he is there that I know for sure just not wanting to be bothered with me. He has muliple currency exchanges I hear but I will warn you that if you want to be treated with class DO NOT COME HERE. They did not even apologize or have an empathy with me, just that this is new to them and they do not know why this is happeneing either. Shouldn’t they have worked the bugs out before they were going to sell this.
i WOULD ENCOURAGE YOU TO USE EITHER THE VENDOR THEMSELVES DIRECTLY OR DOMINICKS WHICH IS WHERE I ORGIANLLY WENT.
THEY ARE NOT GOING TO GIVE ME MY BACK NOW JENELLE IS SAYING AND MAKING ME GO TO 165 N. JEFFERSON IN CHICAGO WHEN I LIVE RIGHT DOWN THE STREET FROM HERE. What a nightmare.