Mountain Mikes Pizza

I’m a regular customer but lately their customer service is terrible. everytime I walk in there they have some mean faces and seem to be too busy to even acknowledge the customer. Last night for example the person in the counter was helping another customer who was there for a pick up and they hadn’t even put his Pizza in the oven yet they totally forgot and the employee didn’t bother apologizing to the customer matter of fact she began cursing at the employee who had forgotten about the pizza. when it’s my turn to pick up I get home and realize they totally got my order wrong. I ordered medium size cheesy garlic sticks and instead I get just something with some seasoning on it. I called back and they question me if I was sure they had gotten it wrong. they put me on hold for a couple of minutes then ask me if I want them to remake it or get credit for another day. I say I want it remade. I take it back and the lady at the counter says yeah looks like your order is wrong but didn’t bother apologizing for it either. they gave me another cheesy garlic sticks that look exactly like the one they previously had given me no cheese whatsoever. this is the last time I’m doing business with you.

I come to this location almost every weekend and each time I go in I get excellent customer service. I have gone in during the day as well as at night and each time I do the girls up front have always been polite and joyful. There has been on rare occasion where my pizza was not what I ordered and have had to speak to the shift leaders and they were really understanding and gave me the option to switch it out or receive a free pizza for next time. Although my pizza was messed up their courteous attitudes made it no problem. Would definitely recommend this location to anyone.

Really bad customer service, didn’t felt comfortable eating there because while paying the lady look at my driver license and debit card twice and then looked at me like if that wasn’t me in the picture, also felt like she was being racist because of my race, and when I left they didn’t bother to say thank you even though they seem me walking out. The pizza was cold and the place didn’t look clean either. I wouldn’t recommend.

Mountain Mikes is a «toppings» kinda pizza place, they load the heck outta it, but with that comes an under cooked pizza almost every time. I’ve noticed the more toppings, the crust is never cooked which leaves us with a super doughy soggy pizza. Not to mention the last 2 delivery orders we had, the pizza was «warm» borderline cold. Sucks because I’ve always preferred Mountain Mikes over any other pizza chain, not so much anymore.
Maybe if they were more consistent with their quality, I wouldn’t mind spending $ 50+ on feeding my family of 4.

So good! Love it! Would recommend it. Hot and fresh! Fast delivery… friendly and always gets the order right.

Not my first choice of pizza but not terrible. The pepperoni thin crust is really good but the combination had way too much sauce on it. Drowned out the other flavors. Way too busy for he small dining area. Staff was pretty slow and tried to charge $ 10.00 for one beer, but finally understood it was one beer…

standard pizza chain… toppings are loaded heavy… bottom breading is firm enough to hold, but the inside breading quite soggy… crisp outer crust… delivery available and pizza undamaged…

Cancelled our order because my daughter was going to pick up a order that I was paying for and a order that she was buying for my birthday. We told them to keep the one order since they would not allow two separate purchases to go to the same home. We were picking up the pizza too. instead they cancelled the order and when we got there there was no pizza. just plain rude.
Went to the Floyd location for our other pizzas for my birthday. and much friendlier atmosphere there.

Not good service. Had to wait over 5 mo ties before even being acknowledged at the counter. Wouldn’t take coupons off the phone (almost everywhere else does.) just very disappointed.

I haven’t been here in a while, but this is my second go to place when it comes to picking a pizza place. Their pizzas are very good! However, last time I came they messed up on my order– I ordered half combo w/​half jalapeños, but they did all combo with the jalapeños on top of it– and they asked if I wanted to take the messed up order or wait another 20 min for a new one, I’m not those kinda of people that get angry over it so I just took the one they had already made, wasn’t offered like a discount or anything :(lol but other than that the service is good.

First I was put on hold for 5 min to take an order… then when I walked in they were completely dead… I forgot my coupon so I had to pay full price which is ridiculous… very poor customer service especially for regular customers…

Mountain Mike’s has always been my favorite pizza. I always think to order from there first. However, today will be my last eating from them because of the terrible experience I’ve had. The delivery guy was really sketchy. He acted strange and wore sunglasses. Even so, he never looked me in the eye. Obviously I thought it was questionable when he asked for my card (I’d paid online) but no signature. He told me the total, I said I’d paid. I paid a tip online, which he didn’t mention of course.
Then I opened my box to find the cheese stuck to the roof of it. The box had been pressed down in the car or flipped. I called Mountain Mike’s immediately. They put me on hold for a while before the girl asked, «So. Do you, like, want a new pizza, or do you want a credit to your account for a free one next time?» I told her I’d like a new pizza delivered, and she said it would be another 45 minutes.
The service really blows.

My favorite pizza place in Riverbank? Yes!
I’ve been to a few Mountain Mikes around Modesto and what I’ve come to realize is that the one in Riverbank is the best. Big, hefty pizzas with plenty of toppings. My family and I tend to get half Chicken Club, half Combo. Pizza’s always hot and ready, full of flavor. Long slices with tons of toppings! BBQ sauce on the club is amazing.
As for the place itself, it’s not bad. There’s a single plasma right smack in the middle of it, which is okay for my sport’s fan dad. The carpet, walls and bathrooms could use some remodeling, but other than that it’s a clean place!
Go Tuesday nights for the deal. Has a Baskin Robin’s chain right next door so if you’re done with pizza, you can buy yourself a frozen treat!

I love the pepperoni pizza here! It taste different than other pizza parlor’s plus they always have coupons like a 1 topping mountain size pizza for $ 19.99 & that sucker is huge.

Decent pizza and have never had bad service. The crust is a bit fluffy for my taste, and it is a bit expensive, but a cheap alternative to Round Table.

This isn’t the first bad experience with Mountain Mike’s in Riverbank, but it is definitely our last. Since Extreme Pizza in Riverbank closed down we have been looking for a replacement. We had found it at Pizza Plus, but unfortunately tonight they were unable to deliver to us.
The bad experience started with the phone call, the girl on the phone was short, distracted. Then upon delivery our pizza guy first asked for a pen, and then when I let him know that after my phone call I realized our printer was on the fritz he advised me he should be charging me an extra 18 dollars for not having a coupon. This I could understand if it was something with an actual dollar value, but when I had issues with their online coupon that anyone can get it seemed a little bizarre to threaten this? He then started to take off with my pen, without having me sign… it was just all so nonprofessional.
In the end my pizza wasn’t that bad, my ladies was poor… but the experience killed it for us.