RC Willey

Two Words: Dewey Pratt. He’s a salesman at RC Willey. Not just «a» salesman, but «my» salesman.
RC’s has a great amount of furniture to choose from and a severe lack of options seems to make it thee place to go in Northern Utah to furnish your castle. They have every grade of furniture to match just about any budget and will gladly let you finance your soul to get that perfect living room set.
But the thing that sets this store apart (even from their own stores) is Dewey. The guy is one of the best salespeople I know and knows how to make great recommendations without being pushy, pays attention to what you are asking for, and takes care of you from the time you walk in the door until your stuff arrives. You’ll even get a nice, hand written thank you card from him. He’s always available and the door greeter can easily call him and have him meet you in any part of the store.

last night my son and i went into rc willy’s to buy a dinning room table. there was a young man greeter, directed us to the area. we looked around decided on a table and no sales person would help us, some were busy with customers, the other sales personal were to busy talking with each other. i guess the personal at rc willy’s don’t need my business. we left…

I am giving Ron, the general manager of the Riverdale Store, 4 stars. He is the first person I talked to out of this whole fiasco that was really all about making this right.
I have to deduct one for all the hassles I have been through that finally got to me and gave me a sleepless night last night.
One service person never called me back, one politely implied I was lying, and the warranty repair place called to talk to me, said someone would call to set up an appointment, and no one did.
THANK YOU RON!

RC Willey is a great place to shop. Staff is extremely helpful and attentive. We have bought many products and have been very satisfied. We had an issue with a mattress and they helped us with the warranty. Such a great variety of furniture and appliances. I love that we are supporting a local merchants.

If you are looking to work with someone ask for Adam Platt. He helped me and my husband the very first time we came in and we’ve been coming back since 2012. Yes RC Willey is known for being kinda pricey but there deals are unbelievable. And with there RC Willey credit accounts it helps build your credit. We just bought a bed and used their delivery for the first time and was surprised how fast they actually were. Will be going back to buy more stuff soon:)

Good selection and adequate service. Not so good prices amd their salesmen are heavily commisioned so when you walk in they just follow you around relentlessyl trying to see if they can be the one to get you to buy something. impossible to just browse casually.

Suggestion: Do not go to RC Willey expecting to pick up your furniture that same day. Even if you’re bringing your own truck, they will probably not have that particular piece of furniture at the store. In my experience, they will need to have your furniture shipped from another warehouse. They’ll be ready in 2 — 4 business days.
We bought three items on Saturday. The washer and dryer were to be delivered on Monday. I checked the online status on Monday morning. The site said «after 1:30 pm». We had other errands to run and ended up cutting our grocery shopping trip short so we could be home by 1:30.
At 3:30 pm, I received a call. «We should be there between 6:00 pm and 9:00 pm.»
My husband works at 2:00 am. He’s in bed at 7:30 pm. This time doesn’t really work for us, but what other option so we have?
If you’re having your order delivered, plan on spending all day waiting for them.
Below is how the second order (bed and chair) went. When placing your order, keep in mind, they will not deliver furniture on Mondays.
If I were reviewing sales associate Jose Cortez, I’d give him 5 stars. But I’m not reviewing Jose, so RC Willey gets a 2.
We ordered a bunk bed and chair for pick-​up at 5:00 pm Saturday. On the bottom of the form, in bold letters, it says call prior to pick-​up and it’s a good thing we did.
We had rented a Uhaul and was ready to pick it up. But our order didn’t make it on the truck from Salt Lake City. The guy who answered the phone was completely unapologetic. He didn’t offer delivery options or alternative solutions. He said we could pick it up Monday morning at 9:00.
Which doesn’t work with our work schedule.
We went directly to RC Willey to speak to Jose. He said it could be delivered Tuesday morning at 9:00. Which also doesn’t work with our schedule. Jose ended up driving to Salt Lake City himself to get our order from the warehouse to deliver it to our house 7:30 Saturday night.
The self service people out back have the worst customer service. If I were to rate them, I would give them a 1. Seriously, just apologize! Don’t act like your customers are inconveniencing you.

I’ve been shopping at RC Willeys for over 20 years. I have always been impressed with their selection and pricing. I have purchased everything from flooring to furniture and even electronics. I have always been completely satisfied. I shop multiple stores before every purchase and RC Willeys pricing is always very competitive. The biggest thing that stands out in their favor is their level of service. They stand behind their product.

This place is the definition of «bait and switch.» They put ads in the local papers to draw you in, and we’ve gone in three times for these deals and each time there’s been an absurd reason they wont offer the deal. One time, there was an ad for a cooler, and two stadium seating chairs that clamp onto the bleachers and provide back support. We read all the fine print and it said «No purchase necessary, while supplies last». So we went in to buy them for I believe it was 29.99. We thought that was a good deal, and usually RC Willey wants you to spend a certain amnt before you’ll get the discounted item. So we were happy with that.
We went in, and went to the back to speak with the cashiers. The employee said their manager only allowed them to sell around 20 per day and then they had to stop. She would not sell us any, and said we’d need to be there first thing in the morning and even then it might not be fast enough. We both work, so we couldn’t make it in time. That’s just one annoying example of how RC Willey screws people over just to get you into their trap of a store.
We’ve also had bad experiences with a $ 100 voucher on Memorial Day. When getting to the counter, we were told we couldn’t use it on ANYTHING that was marked down in price (on sale) and it HAD to be used on Memorial Day. On Memorial Day, what ISN’T on sale at RC Willey??? So they bait you to come to their store, and then they wont honor what they advertised.

We have been coming to this store for many many years. Sometimes it can be hit and miss as far as sales people go, but for the most part we always leave satisfied. They have almost everything that you could need for your home at great prices. Only advise would be to wait for a sale. They have them all the time.