Best Buy

This is one of the most impressive Best Buys I have ever been to. The store is clean and neatly organized. But what makes this location truly stand out is the amazing customer service I have received every time I come here. Sure, sometimes you need to find an associate to help you — but when you do they are friendly, knowledgeable and patient. Even the gentleman who helped me with my new TV to my car was friendly.

If I could give this store and company no stars, I gladly would! Oh sure, we’re all smiles and happy folk as you’re purchasing… but…never have a problem! Just be sure that you realize any insurance plan you purchase from these scammers might as well be written on toilet paper.
Last August, I purchased an apple iPad air. I was talked into a 159 dollar insurance policy on it, being told by the salesman and manager that if I have ANY problem with the device, I will walk out of their store with a new device!
I say Nay Nay! My iPad stopped accepting a charger. I walked into the store, over to the Geek squad, and was told. Okay, we’ll send you a refurbished iPad in about two or three days! I said whoa. Apple sells refurbished iPads for 299 dollars! What about the insurance policy, what about walking out with a new iPad! They said Nay Nay! I said I need my iPad to do my work on,.tough! I said then give me back my insurance money. nay nay!
I had to go to Apple, which they told me was 15 min away. Try an hour. The Apple folk laughed and said they’re always getting people who dealt with Best Buy and get no satisfaction. They immediately replaced my iPad.
Consumer be warned!!!

The manager of this store is great. Anytime I had a challenge, he came out to help me. Wonderful customer service. I give a less than perfect rating because of the Geek Squad. They seem not trained well, disorganized. Very frustrating to deal with their lack of skill, and I’ve used them over 6 times.

Poor customer service. My daughter bought a laptop there today and I told her NOT to leave until she makes sure the security system is easily ready to go (I have had problems with them in the past while trying to install them at home). She told me they refused to help her at all with it. When she got it home, it clearly stated on the box the installation needed to be done in the store. I called them back and they told me to make an appointment with geek squad. No way, they are beyond overpriced. Unacceptable to NOT help someone with this so called simple installation. They need to treat customers better than this. It annoys me I have to go back to the store to get this taken care of when it should have been installed in the store.

This location seems very unorganized and is lacking in the customer service department.

Overpriced like all BBs. Large selection but go online.