Baby’s First Ultrasound

This review is from several years ago (2010), but by the looks of other reviews it hasn’t changed much. I was going through old files on my computer and found this letter we had written to this company with no reply or resolution. Since I didn’t have Unilocal at the time I didn’t review it then, so now that I do have Unilocal I figured I should let consumers know my experience.
In today’s society, more attention is paid to earning the dollar, and less attention is paid to customer service. This is a sad but true trend. I did not expect to see this at Baby’s First Ultrasound. Your company should be very customer focused. After all, your clients are experiencing one of the most emotional and exciting times in their lives. The product that you provide to expectant mothers and their families should be one of honesty, respect, kindness, and care.
Obviously your company did not meet our expectations. We found that your services were sneaky, rude, and uncaring. My wife and I came to your Riverside office on Friday, February 12 for an ultrasound on our son to be. We were very excited to get a glimpse of our son. Upon arrival, we found that the advertised price for the services of $ 129 was merely a «starting point.» We were dismayed/​annoyed to find that the package came with a VHS tape! Really? This is 2010! Fourteen dollars later the DVD package was $ 143. This is a sneaky practice. Don’t put «video» on the advertisement, put «VHS tape» and see how that flies.
Nancy did a fine job on Friday, but she was unable to get any good shots of our son’s face. She informed us that we could come back later that day, Sunday night, or Monday morning. We chose the Monday morning appointment.
Here’s where the real problem began. When we arrived on Monday morning, we were informed that we were going to have to pay an additional $ 29 for the visit. (Keep in mind that our family is on a tight budget, and my wife had to save for months to get together the $ 129 for the original package) So now the package is $ 172. The $ 29 is not the worst part or the reason for this complaint. The reason for the complaint is the customer service we received from Maryanne. She was quite rude to us as we questioned the $ 29 fee. She kept repeating, «Well, you signed the papers.»
She called someone to ask about refunding our money. She them that she didn’t have enough cash on hand for the refund. (This left us assuming that a refund is something that could be done) She ended the phone call to tell us that you guys do not give refunds. I don’t know what your policy is on refunds, but I do know that the first rule in running a successful business is that a customer should not have to pay for anything that they are not happy with.
Nancy was decent throughout the process until my wife suggested that she should inform people of the fee at the time that she invites them back for another ultrasound. The fifteen minute ultrasound was uncomfortable. Nancy was obviously annoyed that we questioned the fee. My wife was not able to see most of the ultrasound for the tears in her eyes. She was very upset and hurt that she was treated so poorly. This is not the experience she had expected.
Your business card says, «A Once in a Lifetime Experience!» Your staff could have made this so. Instead, they made my wife cry and regret coming to your office. Your staff’s lack of sensitivity toward my family definitely made your company look bad Monday. Their severe lack of professionalism has assured that we will never return, and when friends and family ask how our big ultrasound went, we will tell them the truth.

Wish I would have read the reviews before wasting my money… we went yesterday and on the projector it was very grainy I assumed it was because it’s a stretched image but I was wrong that’s exactly how we got our cd and our pictures it was horrible. I was happy to see it was a boy but it wasn’t hard to miss that or make that mistake lol but the quality was absolutely horrible I honestly would recommend paying a little more somewhere else to get a better product and outcome. And it was also very very quick and the cdez didn’t include the sound of the baby heartbeat either…

For our first visit we had Nancy as our tech. Great experience we did a gender reveal package at about 16wks. Today was our second visit at 29wks and we did ¾D teddy bear package and we had Nancy again she is great. When baby #2 comes I would go back again and hopefully have the same tech, Nancy.

Absolutely loved this place! Went here for a gender check ultrasound and spent 20 minutes trying to get my baby to move his legs off the umbilical cord. The technician was very patient and scheduled us another appointment for free the following weekend. Another technician helped us and we were having the same problem but she was also patient and we were able to find out we were having a boy. It’s also one of the cheapest places in the area. Definitely recommend!

This place is horrible!!! We went in there to determine the gender because we were having a big party… She said ok I got it, we asked age you sure really really sure she replied «Oh yeah»! Making it clear she was 100%sure. We had our party reveled it was a boy. A week later went to ultrasound appt and they said it was a girl!!! To make a long story short they didn’t give a refund just a rescan. We went back and she still couldn’t figure it out and they were extremely rude. Please please don’t waste your money here. The setup there must of cost them under 100 bucks. There is a place on lime street we went to and the girl there was extremely nice and have us great pictures!

They were terrible! We went there yesterday to see the baby for the first time. I had to go to the bathroom when we got there and as I was in the bathroom the ultrasound tech started talking crap about me, she was VERY rude. We got into the room and she started the ultrasound after 2 minutes she said well that’s the baby okay we’re done and rushed us out, we ended up going to a different place after that was MUCH better.

Absolutely wonderful experience! I chose to ignore all the negative comments and went in anyways and I am so happy I did. Quick and easy! We came in to check out the gender at 18 weeks and got what we were hoping for!

Worst experience ever. First time I went in the receptionist was extremely rude swaying me from what I wanted– insisting that my baby wasn’t even a real baby yet (not sure what that means). You’re supposed to leave with a DVD of the whole experience which I was so excited to show my family– but no it’s was a cd with only photos. So we call and we come all the way back to riverside so they can do another ultrasound on tape but again we get home and the DVD had no sound. Do you realize a mother would like to hear her child’s heartbeat? So third appointment we spend an our in the car driving and when we get there it’s closed. CLOSED. Manager doesn’t answer the phone and were stuck out in riverside. The business is poorly run to say at best and has no consideration to whatever heartache they are causing,
Dont waste your money.

Spent almost 100 bucks here felt very rushed was told I could come back for better pics but id have to pay a fee! It wasnt sincere. ultrasound tech seemed rude and rushed I wouldnt recommend. I felt like I just gave away 100 for a cheap dvd and a teddy bear and non professional photos. Waste of money and ruined a special moment!

This place is simply amazing and very family friendly! My gf and I were surprised by our parents and Carol the ultrasound tech was very friendly and showed us so much respect and made this experience soooo memorable. I love this place and we can’t wait to go back. Thank you so much!

Carol was amazing!!! Took her time and was very funny and personable with our entire family! Made all of us 25 people feel right at home lol. Carol was professional and friendly! The staff was awesome! Thanks for making our experience such a pleasant one. We will be back around the 28^th week! Yay so happy right now

I wish I was able to put no stars for this place because my family and I had the worst experience! First off we came in and the receptionist was extremely rude and the tech was rude and lazy. We were in the ultrasound room for about 5 minutes if that and we were unable to see what the baby’s gender since the umbilical cord was in the way, so the lady said «oh well come another time». When my cousin asked if she could just get a refund since she did not live close, the lady snapped at her saying «didn’t you read the back» for a place that is supposed to be taking care of emotional pregnant ladies they were all extremely rude, not helpful and quite frankly lazy! I would not recommend this place to anyone!

THEY GOT THE GENDER WRONG. After losing my first son to stillbirth. My second pregnancy has been pretty tough for us. Made an appointment for gender reveal at 15 weeks. Was told right out of the gate it was a girl… are you sure we asked. «positive see those two white marks» more than elated we were. Started planning and told friends and family it was a girl. Had ultrasound appointment today with Dr. Today at 5 ½ months & its not a girl. its a boy. Definatly 100% a boy. Still happy however when I called Babys first Ultrasound there reply was «uh oh» not even a sorry. I asked if they would do anything for us and all they would do is another gender package. HAHAHA not needed. Thanks for the emotional roller coaster and grainy pictures. Might I add she told me gender is not 100% guranteed until birth.

I went to «Baby’s First Ultrasound» at 15 weeks to determine my baby’s gender. When I made my appointment the receptionist was short with me, as though she had something more important to do. We arrived on time but waited half an hour in a dingy waiting room. I was getting worried at this point that we made a mistake coming here. Then I was happy to see the way the room was set up for the ultrasound. The projector and music were a nice touch. Then the tech finished in three minutes! Really? Forty dollars for three minutes? Then she rushed us out. The worst part in my opinion is the terrible quality of the pictures they gave us! The picture you receive in the hospital is much better. After two weeks they were so faded that I just threw them away. You couldn’t even see anything… What a waste of money.

My girlfriend and I have come here three times now. First to simply look at our baby, second to reveal gender, and third to see him in 4D. Each time they’ve been so helpful. They connect their Ultrasound through a projector and you can view your baby via huge projection. It was great! #Blessed

We went the other night and our ultimate goal was to find out the babies gender, but we decided to get the extra 3d pictures and CD for an extra 20 bucks. Totally NOT worth it! The pictures are so bad that I will probably just throw them away and the CD has maybe 3 decent photos. I feel like I could have taken that 20 and bought an outfit or diapers with it! We did find out the gender and the tech was nice once we got her talking other than that I wish we would have checked other places for quality. Wouldn’t recommend or go back

I went up there to find to gender 17 weeks the girl on front desk (nurse– ultrasound tech)) she was friendly ., straight she told me my baby on 4d will look like this which they have demo pic. I choice to only gender pack. I’m defiantly going back for 4d in 20 weeks. I give this Plc 5 start it was also clean n quick. I was nervous first but no need to good exp so far. I highly recommend this Plc. I wish I could remember nurse Name she was middle 20’s w smiley face n friendly attuduie

This has got to be one of my worst experiences in my entire life the rudeness of the receptionist is unbelievable. I had called several times to ask questions about packages as I was unsure as a first time mom of what to expect or which package to pick, I was going to get one of the most expensive packages and I called and asked questions, the receptionist was so annoyed with my questions, first of all when she picks up the phone you cannot understand what she says she speaks so fast and when I said «excuse me where am I calling»? She gave me attitude and repeated her self with a rude tone of voice, I proceed and I asked my questions I had mentioned to her I qualified for a free teddy bear since I have them on my facebook page and had emailed the owner and he advised me to call and make an appointment and then i would get my free teddy bear when I messaged him back and tell him my appointment date. She said «I don’t know why you are calling me asking me all these questions I don’t really know how the facebook thing works» I then said «you don’t know why I am calling you»!!! I just told you why I am calling you I need to make an appointment and i won a free teddy bear on facebook she then raised her voice at me and said I dont need to talk to you have a nice day and she hung up on me! My blood was boling it was not the first time I had spoken to her and got nothing but rudeness from her I am very disaponted I was so excited to see my baby in 4D so then I emailed the owner back his name is Sam and told him what his receptionist had done I was very upset and that was not healthy for a pregnant woman i have waited 2 weeks and the owner has not replied to my message. I now made an appointment at a different facility in Riverside called «A Baby Visit»
it has nothing to do with Baby’s First Ultrasound the man I spoke to was very polite and I booked my appointment and am happy with the courtsey. I don’t recommend Baby’s First Ultrasound to anyone. So i tried sending the owner another message today which is the day after i wrote my original review and he blocked me from facebook so i can’t email him or comment on his posts this is sad as a business owner he shouldn’t do that to a customer, i would if i could ask every person i know not to go here. I am more disapointed that he never apologized to me or bothered to reply he just blocked me! Smh.

The environment is anything but warm and looks warn out and not very clean. I had to say hello to the receptionist when I walked in. I paid for the gender determination, which I got. But, she found the gender within 30 seconds of using the ultrasound machine and then showed us the heart beat and that was it. We were in and out within 10 minutes. I was disappointed I didn’t get to see the baby longer. On another note, I know its not their baby… but I feel like they should act excited for you! Lastly the pictures were VERY low quality.

We went and at 14wks we found out the gender of our baby… super excited. A boy!!!