SimonMed Imaging

My visit was okay, I had a morning appointment and I’m pretty sure I was the first one so I didn’t have to wait. I had an MRI done, I’ve never had one done before so I didn’t know what to expect. They took me into a room and asked me if my bra had metal hooks. it did so they told me I had to take it off, and I had to remove my sweater that had a zipper. someone should have told me this prior to my appointment. The front staff was nice in person but were horrible on the phone. They answer the phone on speaker, super unprofessional, screams lazy to me. I work in a very high flow dental office with heavy phone lines, it’s not that difficult. The tech who did the MRI was nice, informative and was continuously checking in to maker sure I was okay.

I came in to the office the day before to schedule an appointment for my mothers x-​rays even though its on a walk in basis. The reason being that my mothers recent back surgery prevents her from sitting or standing without excruciating pain. We arrived the next morning ten minutes before our 11:00 am appointment and noticed the waiting area was full. The receptionist took our paperwork and insurance for the second time (I had given info the day before when I made the appt.) and told us to be seated. After fifteen minutes past the appointment time and three people being called in for x-​rays, I asked the receptionist why my mom hadn’t been called yet, she then asks the x ray technician who was taking the patients why there was a delay since I had an appointment to which he replied that the patients are taken in the order they arrived. WOW! Really? I know you’re pulling my leg, right? So, I ask them to please enlighten me as to why they take appointments if they have no intentions of honoring them. And guess what? Yes, you guessed right, they had no damn good answer! I would have left but in doing so I would have to drive across town to another location which would just prolong my mothers pain. After waiting another twenty minutes she was finally called in and the technician wasn’t too amiable. Why do people choose professions that deal directly with people if they clearly have no people skills?