Forever 21

I love f21, and I shop there often due to the affordable pricing on clothes. I love the inspiration that I usually find off mannequins, because I’m not very creative when it comes to what looks good. This forever 21 uses SO much denim, it’s ridiculous. I get it, denim is in, but to have it on every mannequin is ridiculous. To me, fashion is not quite fashionable when you stick to wearing denim with every outfit, its not for everyone, and I’d appreciate seeing more of a variety. It seems like one person is in charge of the outfits, and there is a big lack of creativity. If I wanted to dress in denim, I’d go to the Levis store. I live near Tyler mall, but I drive to Ontario, because of the inspiration. I went to Tyler mall today, and everywhere you look; denim denim denim! Ugh!

RUDEST CASHIER I’ve ever encountered with.
So I’m in line with my mom, planning to buy 2 cheap dresses. The black one was like $ 7.90, and the white one with floral printings was like $ 10.90.
Once we got to the cashier, she was complaining to some of her co-​workers how she couldn’t wait to go home, saying that her shift was gonna be done in a few minutes.
Unfortunately, the black dress that we picked out didn’t have the price tag. She asked us where we found it. I told her on the right side of the store, where the entrance was. She complained to her worker that she didn’t want to walk there HERSELF, seeming that she was too lazy to do HER JOB. So she asked the manager nearby, for the price, and so she when she came back, she charged us around $ 24.00 for the dress. My mom complained and said, «No, at that section, there’s a dress exactly like this with the same price of$ 7.90, just different size.»
The cashier RUDELY said, «Well you should have brought that one instead. It would have made my job easier.»
EXCUSE YOU? It is not my mom’s job, to go over there and check herself. IT IS YOURS. That is why we bring the dress to you, so that YOU would find out the accurate price to it.
My mom said she didn’t want to buy the black dress anymore. So the white one was all we had to buy.
Then, the lady charged us around $ 24.00, for that ONE white dress! We told her it was ridiculous, and that the price of it was right there!!!
The cashier didn’t bother apologizing, and just changed it to the rightful price. Thankfully, my mom and I left without any other arguments.
But please take this review into consideration. To that cashier that was rude to us earlier, I understand that you have a job and you may have had a long shift and just want to go home, but because of your stupid eagerness to go home, you just gave a bad impression of your store, when it comes to customer service.
You had no right to give unnecessary comments.
Next time we shop there, and we see you, we WILL report your ass to the manager.

I had perry help me out with finding an outfit for my engagement photos and he was more than willing to go above and beyond, he is such a genuine person and this company is so lucky to have an employee like him

Was in here shopping, NO Customer Service whatsoever. No one to greet me or even ask me if I need help. The Store Manager Mario just stands there like a fly on the wall. I asked him for help, he walked away and never came back or even sent anyone. What kind of Store Manager is that

Use to be my go to store. They do have a «plus size» section but not much to choose from anymore. I went to the fitting room and the girl was so annoyed that people wanted to try on clothes. I get in a room and it’s so disgusting. I go to pay for my sandals and out of the 15 registers they have, only 2 were open and the line was past jewelry.

The selection at this location is good but the employees are always SO rude. I’ve never had a good experience with any employee here, and I come quite often. It’s usually worth it just to go to the one in San Bernardino, which also has a good selection, and employees that at least, if nothing else, competent.

Huge store with a wide selection but employees seem sort of dense. They nod at you like they know what you’re talking about but then actually don’t. They’re not exactly warm and friendly either. Weird.

The store itself is pretty awesome. It is two story which includes a plus size and men’s department. Unfortunately, I can’t give this store five stars because the employees are not friendly. When I went into the fitting room, the employee had a really bad attitude. She wasn’t smiling and lost my 7^th item she was holding for me. She didn’t seem sorry for misplacing my jacket, she responded by saying, «it was in the racks.» Well, really??? You put it there! Terrible employee!

A two story Forever 21 is usually not seen that often. If so, it’s a zoo! Unlike even the typical one story Forever 21, this enormous location is impressively oraganized.
The really great thing about this store was how many selections are offered to every kind of customer! Men’s clothing for the most part is scarce in average stores and is usually crammed in the corner. As for children’s clothing, it’s only available in selected Forever 21 stores. I myself love their workout clothes and think their lingerie is cute but I can only find them in the more larger stores or on a single rack in a regular one. Besides the infinite choices in Women’s clothing, it is great to see that this spot has two Men’s sections on both floors, individual spaces for workout clothes/​lingerie, and a whole area dedicated to kids!
For such a huge establishment with numerous articles of clothing, this place is neatly arranged and hardly unorganized making every shopping experience enjoyable! Staff was friendly and the styles displayed were so beautiful! This is a superb store and I look forward to shopping here more!

I really like this forever aside from the one in the mills. It’s huge and has all the sections you need. AND the men section got expanded, so definitely a plus for guys! Biggest section I’ve seen in the IE.
Organizations are whatever it’s just like any other forever 21, not that clothes are everywhere but their styles are everywhere. If you want what you have been eyeing on online, just save product code and ask the employee.
The sale section here is huge, I feel like it’s bigger than the mills. I’ve always found good stuff for an inexpensive price. Overall I do love coming to this store, and it’s considered my home store out of all the stores out there even though it’s out of my way.

Rude customer service in the girls department. Went in looking for a dress for my daughter, they didn’t have her size in the style that we liked. When I asked the girl of they had the size that I needed she responded rudely, «did you see it anywhere?» I said no that’s why I’m asking u, then she said, «honestly I don’t even know» … Really?!? Can u find out for me. ONLY THEN she said she would go check the inventory. I don’t know why she responded with such a bad attitude. Almost felt like she did not want to be bothered at all. Anyways, she was gone for 15 – 20 minutes and I just walked out. What kind of customer service is that?

Horrible store! The store is a disaster clothes thrown everywhere. The clothes on the racks are so tight you can’t even look. I did not see one employee the entire time I was there.

8÷01÷2015 This place is horrible when it comes to checkout. Long lines with a 15 minute wait and not opening upstairs registers is for the customers. Customers are truly not a priority here.

Wow these folks really do not want to sell you anything! I went in with my daughter, found some cute things to try on, she needed a restroom… mind you this store is a full sized department store… bathroom is for employees only. We hiked to the restroom across the mall, went back got our clothes in the women’s/kids dept. up stairs… no dressing room open up stairs… in the entire store only one dressing room open with a line of 25 folks. Oh and 2 cashiers open line of at least 50. No thanks left without buying anything, probably won’t go back.

Huge store. I was delighted to find out that a size 10 can shop here. At some point Forever 21 figured out that a lot of 40 year olds like their clothes and provided appropriate sizes. Inexpensive and you get what you pay for. Great for trendy, cheap jewelry, too.

they have cute inexpensive clothes. However the store is two stories and they always have only one floor available for check out. It’s a hassle trying to go back down stairs to check out!

Forever 21 is a love hate type of relationship for me. I love everything they sell, it is so cute and chic! But I hate how small their clothes run, it is ridiculous!!! Are you just trying to serve the Asian population or what? Please sell clothes that other cultures can fit in too. Even before when I could wear size 10 at other stores I couldn’t wear anything at Forever 21. I think they could expand their profits a great deal if they sold bigger sizes.

I went into exchange a pair of shoes for a size bigger but they only had two in stock I asked 2 other girls for help but they only pointed me in a direction as to where they could be. Alejandra on the other hand was helpful enough to look in the back for me (most people usually say they’ll look but don’t) she came back with the right shoe in the size I needed. Totally love her especially since it was 30mins to closing! Thanks Alejandra!

I am not a fan of this place for numerous reasons but heres two:
1. i bought clothes online (knowing i shouldnt because well you can try things on, and honeslty a girl should always try it on). i tried returning it to get a new size and they told me i had to call and ship my order back.Fine. i called and the lady on the phone was so rude. she told me i could not return it and i was basically stuck with the dress. after throwing a fit and speaking to a manager i got it returned and on to a gift card. i figured hey i ordere it online its my fault
2. i went to the store to use my 58.00 gift card. saw some shirts marked 12.00 each grabbed a couple different colors and went to buy the lady at the register tells me mam it is ot 12.00 you must have moved them so you could get it cheaper… i seriously had to run out before i karate chopped her.
look i was in sweats with my hair up and comfortable i understand why she judged me. however, working in retail you have to have a good personality and clearly she should not work there. i spoke to a manager over the phone and she told me to come back so she could honor the price. –_​–
at this point im done with forever 21 and theyre discriminatory cashier. As i got into my Audi i threw the Gift card out the window and drove off.
— one pissed off (poor) mexican

One of the biggest forever 21 stores I have shopped at. The service is great and I never have problems exchanging or getting store credit from here.
The employees are usually helpful and the clothes are organized. They always have a good selection to choose from and the new styles are always available.
The only aspect I don’t like is waiting in line to get inside the dressing rooms. Every time I was to try on my bag full of clothes there is only one fitting room downstairs and upstairs. One time they even let guys try on clothes in the girls fitting room. It made me really uncomfortable.
Overall it’s a great place to get your swag on. ;]