Kohl’s

Worst Kohl’s dirty and the blonde manager is so rude no wonder this place is always empty. She must scare all the customers away with her horrible people skills.

Worst kohls the manger with the Blonde hair is such a B it wouldn’t hurt to crack a smile I rather go to norco and I am all the employees seem like they hate there job and I would to if I had her as a manger!!!

I love this Kohls. From the moment you walk In your being greeted and asked is you need assistance the returns is easy and the employees are super nice! I make a point to come to this Kohls for my shopping

The worst dot com experience. They’re unable to resolve an issue regarding delivery to wrong the address. I called and tried updating my address 10 – 15 minutes after the order was placed online. I had to deal with customer service that spoke broken English from their overseas call center. This is a direct quote from their site, «We may be able to make the following changes within 30 minutes from when you placed your order: Cancel your order.» I was not able to cancel my order, I couldn’t update my shipping address with Kohl’s, and I updated my shipping address with OnTrac as soon as I got the tracking number and they still screwed up. The payment was made using a Kohl’s credit card. I can’t do a chargeback, I didn’t receive my order, and now I’m obligated to pay for this since it’s tied to my credit report.
Thanks Kohl’s for nothing!

I apologize
doesn’t seem to have a Unilocal and this is the store for pick up my online order so I am Unilocaling here. First off I placed on order on Saturday for 2 throws (order number 4 011 621 614 and received an email hours later that it had been cancelled. Annoyed that your system doesn’t know that an item is out of stock, went back online to order something else since you had sent me a «Welcome to the neighborhood» coupon for 25% off that I wanted to take advantage of. Since I had already entered my coupon code the system said it was invalid and wouldn’t let me use. I called customer service once spoke with a gentlemen explained the situation and asked for another code to use to place an order, he gave me one which I attempted to use but didn’t work. I called back a 2^nd time spoke with a later that after I went through the whole situation hung up on me! Super RUDE. Called back a 3^rd time and spoke with Jessica where there was clearly a language barrier. She could not understand me and took literally 45 min. to help me and place my order. I have never experienced such horrible customer service before ever! I have always shopped at Kohls and after this honestly never want to shop with your company again. I do not have 45 min to waste on the phone with someone to order plates! That is absurd. You should look into hiring team members that are quick, efficient, and competent at their job.

Areceli is such a sweet young lady! Great job with customer service and the check out was fast. I love it here!

Tatiana G was very helpful with checkout and helping me receive a Khols card!
Thanks for the help Tatiana!

This is a great place to shop. It’s not too crowded, and the quality of merchandise can hold up. I like that they have lots of color choices instead of selling the same traditional black or gray. Lots of styles and options to choose from too.

Clean store, helpful employees and plenty of parking. The Tyler Galleria is right across the street and target is right next door so that’s a plus. The only bad thing is traffic gets backed up because people getting off the freeway end up getting stuck right in the intersection! Idiots.

The cashiers are super rude and really don’t want to help with coupon questions! The store on hidden valley is great and I should have drove extra to have better customer service!

This location dosent deserve any stars. The service sucks and the employees are cons. They signed me up for a credit card and I specifically told them I didn’t want one, they told me it wasn’t one I would just save.

This place is confusing. First thing I noticed when I walked in is that there are no signs telling me which department is Men. So I had to walk around until I found it. I noticed when I was leaving that there are a few signs, but the font is small and I still didn’t see the one for Men, but I did for some other section. The signs you keep seeing is to tell you that there are dressing rooms. There are tons of those… even in spanish… I think it was written in spanish???
The main reason I was walking into a Kohls is to find a pair of socks. I am weird about my socks. I can’t have any holes. not even a tiny one. They have to match. Have to be same size, brand, pretty much everything. If I put on a pair of socks that don’t feel right I take them off and throw them away. I am sure there is a phobia about that…
Trypophobia — fear of holes… nope.
Luposlipaphobia — fear of being pursued by timber wolves around a kitchen table while wearing socks on a newly waxed floor… that would be scary, but not what I am looking for.
Asymmetriphobia — fear of mismatched socks or asymmetrical objects. Hmm. close enough. Not that it is a fear. more like it irritates me and make me feel imbalance.
What makes it worse is that when I shop for socks, i feel them for softness and durability. And I go back and forth between pairs for a while. I got lucky here and found a pair of black Nike socks (3 pair pack) and they were buy one pack get one free! Because of that they got 4 stars. I was going to give them 3. Even better they have a R for right sock and L for left sock, so I no longer have to stare at my socks to determine which one was on my right or left foot. Yes!!! I have a problem… lol.

This is a pretty nice Kohl’s store. It seems clean and organized, although I find that Kohl’s stores all tend to cram way too much merchandise onto racks. It’s difficult to shop for clothes when you can’t look through items without knocking others to the floor and off hangers. But their prices usually seem reasonable and they seem also to have a lot of sales.

They have the worst return policy. Even when it’s during the time of year when everyone’s returning Christmas presents (and most people don’t have enough forethought to give out gift receipts), if your item is on clearance you can only exchange it with an item from the clearance section, nothing for a penny over or a penny less (and said customer is not allowed to pay overage). BUT if you want to just take the store credit for your item, automatically you only get half of what the item is worth. Courtesy Clerk was just the opposite of her title; RUDE.

I’ve been working at this location for about a year now and know almost all of the staff here pretty well and it makes me really sad to see how many people would call all of us lazy or say we don’t care about our customers. We are a smaller store and organized differently than some of the other Kohl’s locations, but those things are out of our control and not something to complain about. We are always happy to help customers find an item if possible and if we don’t have it, we always offer to check another store or find the item online through the in-​store kiosk.
The only reason the lines seem slower or longer here is that we only have one section of cash registers where other Kohl’s stores usually have two. Any time we have a line building up (more than two customers waiting), it’s store policy to call for backup cashiers to get the line moving faster. We do everything we can to make sure our customers have the best experience possible and that includes keeping the store clean and organized so it really frustrates me as a hard-​working employee to see people have one bad experience and then assume that none of us care or that we’re lazy and poorly-​trained.
I wish people were more understanding and respectful to service-​industry workers because I’m pretty sure without our patience and willingness to help, you would all have a much harder time finding the things that you need or want.

Really love this Kolhs. Everyone there is always super nice and helpful in finding things. Also love that their returns are right up front and not where you have to walk throughout the whole store to the back to return something. Really nice how they always give you even more % off when you check out. So glad it’s right down the street from me now!

Where do I start??? Well first off this place is so nasty. There are cloths everywhere, their restrooms are so dirty, the fitting rooms are so messy, there aren’t any workers anywhere to help you (even after I pressed the help botten like 4 times) the lines are crazy long, and it’s just ghetto. Honestly I go to every other Kohls in the area and non of them are like this AT ALL! I really think that then workers from this Kohl’s need to go to another khols fo trainning to see how to work! I would rather walk next door to target or across the street to the mall instead of going her. I dont recommend this Kohl’s to anyone at all.

The staff here is so nice, they always go out of their way to help me save money!
The store is near and organized and huge!

We like to visit Kohls stores and shop, but this time, we saw the security people trying to apprehend a shoplifter in the middle of the parking lot. It didn’t appear to look very professional when the shoplifter was fighting, and was apparenlty high on something or drunk. There was 2 undercover security officers and then a store manager in the middle of the parking lot, which is very dangerous. We decided to leave instead of going in. We called the manager and told her how dangerous that was and she didn’t seem to care. We even got a video of what was going on.

Messy, frantic, and not as much selection as other Kohl’s I’ve seen.

The experience will depend on when you go: after 5 and on weekends will be crowded with lines. Usually a bit on the messy side too. Go during non peak hours and there will be people who can help you, organized shelves. You can find great deals though on clothing with a little bit of searching, and they frequently send coupons and extra deals. Expect lines though unfortunately so bring some patience with you.

I dont really like this location. Parking lot sucks. Small store with unhelpful employees who ignore you and small selection to shop from.

Nice Khol’s.