Springboard Nonprofit Consumer Credit Management, Inc.

If I could give –0– stars I would. Questionable practices. Treatment of those dealing with them is hostile. Go somewhere else for counseling.

I was told by somebody at Chase Bank to also contact the Making Home Affordable Program in order to apply for other programs in regards to getting a Loan Modification or Principal Reduction on my two Underwater Properties.
When I contacted them, they took down my phone number and had a representative return my call and just a few days later, meaning today, I received a phone call from April L.
She asked me many questions in order to provide me with the Best Help Possible and our phone interview and/​or meeting lasted nearly one hour, but I am so glad that I spoke to her, even though I was on the bus during the whole time trapped with people everywhere, but I did Not Care because I used my Time Constructively.
I answered all of her questions truthfully to the best of my knowledge and by the time we were done, she already had a plan laid out for me in which I learned something new about another program that I can apply to if Chase Bank does Not offer me any help.
If it were Not for April L., then I would Not know about this other program which is offered through the FHA.
This was also my first time in contacting a credit counselling agency and I am very Happy that they exist and thankful for the help, advice and feedback.

I don’t even want to give them 1 star. Terrible horrible people — really just a sweat shop call hub. They don’t want to help they just make more problems. Don’t bother with them. Especially De’Shae Donahue No people skills, can’t read paperwork. Never call or get back to you. Was told they would handle everything between BOA and myself. No follow thru either. Don’t waste your time I don’t have even one good thing to say about this place STAY AWAY– NEVER NEVER NEVER JUST WALK AWAY See all these people in the photos– they are smiling because they are taking your money

This is a team of people who are truly devoted to helping every family possible.

This review is 3 years in the making, mainly because I realized today that 3 years ago this coming October I became credit card dept free. And thanks to Grace Contreras from Springboard I would have never been humble enough to have pursued this venture.
When I first started out in my new business venture circa 2000 and walked away from cooperate non profits as an LSCW, CAS, Program Director, Lobbyist and Grant Writer I needed ca$h. Well, what better way with a nice credit score to do just that:
4 Capital One Cards
2 Providian Cards
1 Household Bank Card
1 New York Bank Card
1 American Express Gold Business Card
ALL with limits over 5K and interest at 15.9%, which increased to 22% because I was late once on all of them. I was in debt over 18K and felt like I was juggling a budget for a family of 5!
No matter how hard I tried the balances never seemed to go down and I was using my profits to pay those balances as well.
So, after I shared my plight with my brother in-​law who had his business in the same building as Springboard’s Long Beach location he referred me to Linda who had since moved the location over to an office on Anaheim Street.
Short and sweet, I met with Linda, brought ALL of my credit card statements, sat down and she then calculated a plan based on what I could afford to pay; gave me instructions on how to call my credit card holders to close the accounts, and inform them I was going with Springboard to consolidate ALL of my debt. Also, Linda gave me a pamphlet including her card of which I could contact her or Springboard anytime.
Then, she handed my credit cards back to me with a pair of scissors and said «now, cut them up». There was something very cathartic and freeing at that moment and, for a payment of only $ 283 a month I was on my way of being dept free in 3 years rather than 10.
I contacted a lot of debt consolidation agencies to be exact and none of them had that personal touch of compassion, helpfulness and patience of Springboard. Every time I called Springboard monthly to give them accurate balance statements they were spot on with understanding and encouragement; one time Alicia gave a WOOO-​HOO when I was down to just 2 more credit card companies!
Having done this my fellow Unilocalers made me free from penny wise and pound foolish behavior. Also, today I have 1 Visa Debit Card form my bank business account, 1 gas card for emergencies and 3 department store cards in case of a last minute gift need and I ALWAYS pay the balance off with the first statement if I do use them.
BTW, my credit score did NOT go down after closing the accounts but, went up and is now 875 on average with the 3 reporting agencies.
What’s in my wallet? Not Capital One and it’s partners in crime trying to nickel and dime ME!