The UPS Store

I went to the store on multiple locations to send a package through UPS since this is a UPS Store. When I asked for the paperwork to send my shipment I was told they do not carry anything for UPS??? I am confused on why the location would be branded UPS Store since they do not have anything, according to the worker, for UPS. I guess I will use FedEx from now on. Thank you for making my choice that much easier. Oh, and when I go to a FedEx store, they carry FedEx materials to ship my products.

I go to this store several times a month and they are AWESOME! they are efficient and quick. I just went in to ship a Christmas gift, they boxed, packed, and shipped my package within 10 minutes… and it was packed with people, THANKS A BUNCH!!!

Is it possible to give negative stars? As I walked to the door of the store moments before 4 PM, balancing a 24 inch box, and reach for the door handle, the store clerk locked the door IN MY FACE. I would never use their services again, and I will encourage anyone reading this post, and anyone reading the cross post I’m going to put on my Facebook page, to do the same.

Went to this location on 10÷20÷15 to have a package delivered to Central America and Charmane (short haired asian chick) was extremely nice and helpful. She was very knowlegeable of the couriers, not just UPS, and she managed to help me out with ease. I left there not worried if my package would arrive or not. In addition, Charmane was extremely easy on the eyes. This location is my go to location for international shipping.

This was the worst customer service experience I’ve ever had. A line to the door with one lady working and a guy who was a trainee. He was extremely rude and apathetic, and had no idea what he was doing. Neither person apologized for the wait, and when I asked the guy why a 3lb and 1lb package cost the same price, he answered, «Look, that’s just what the computer says.» Then, with a line still to the door, the lady told him he could go home and he just walked out. Never going to this store again– sticking with the Mission Grove store.

They are friendly and nice, I always go there is not crowded and people there are helpful, but the services is a little bit limited specially during tax season.

I come to this store often. Love the inside but it always look like sad depressing people working. I had one worker tell me «can I help you with something» with a Rude attitude. I come here often and it’s always the same with this one worker. Just be friendly and nice. It’s not hard.

I came here to drop off the AT&T package with my roommate. It wasn’t bad when we first walked in and were helped within a few minutes. The employee helping me was named Charlene or Charmaine, something like that. I told her I needed to drop off the package and she made the facial expression of «whatever». She then snatched the AT&T paper out of my hand uhm. RUDE. She was disrespectful and rude. She then gave my roommate some papers to sign and practically shoved everything at him. To top it off while helping me, she turned to this elder lady and with the biggest smile said bye mrs. whatever her last name is. Then she was back to being rude.
Avoid this location because apparently the employees hate their jobs and don’t offer any decent customer service.

They do and know it all! Been lovin this place for 3 years. They NEVER disappoint. Use them for all our shipping and receiving. Thank you

I have been a loyal customer for over a year and have dropped off over 800 packages at this location, earning the owner $

First off I must say that I’m glad I haven’t had an experience like some of the other Unilocalers at this UPS shipping location.
I first called in to ask if they offered printing at the store because I needed to print a shipping label for some college books that I was returning that I no longer had use for. The lady on the phone kindly responded yes and that I could email her my shipping label so that I wouldn’t be charged for using their computers in store. So cool of her!
I arrived at the store with my books and mentioned that I was the person that had called in previously regarding the printing. She quickly went to the back to retrieve my label while another gentleman began packing up my books. The lady returned with my shipping label and the gentleman rang me up for the cost of the box which was only $ 3.50 including tax! I was amazed by the speed of my visit. I was literally in and out of the store in less than 4 minutes. I will definitely be returning to this store for further shipping and printing needs!

Worst rip off ever. They charged me 25 dollar for 20 pages to be scanned and surprised me with the bill. They didn’t tell me it’s more than a dollar for each page. I would stay away. Greedy is being nice. The scans took less than 20 seconds to do. The business model is like come in and I’ll rip you off.

One star because that’s the lowest on Unilocal.I brought in a return in the original box with a prepaid UPS label. Mind you that this small box (size of a book) was already taped with the exception of the top middle seam. I was told that they ALWAYS charge $ 1 for a piece of tape… with a «tude». What??? This is UPS, not Vegas! I mailed something from this location the week prior and did not experience this. The Canyon Crest location is inconsistent, does not value customers, and some of their employees have attitude.
I left here and went to the other UPS Store in Riverside on Alessandro. No questions asked and I did not pay $ 1… Avoid the Canyon Crest location.

I’m not normally one to complain but this really annoyed me. I have been shipping items from a postal store near me in corona and ended up being in riverside and this was the closest place to ship. Explain to me why it costs 6 bucks here to ship something that I’ve been paying 2 – 3 dollars to ship? And on top of that I ask for a tracking number and am charged two bucks??? Are you kidding me? Keep in mind this is POSTAL… not ups shipping but POSTAL. Sorry ups store but you’ll never have my business again

I’ve been in here a couple of times for some stationary paper stock, pens, and envelopes~ it has a real mom-​n-​pop sort of feel to it so I previously never took it seriously when having to make copies or sending out packages; but that mindset is a changing.
With the last visit I made here I wasn’t looking forward to making copies and mailing out this particular document, but it had to be done.
First I had to make copies: 100+ pages and was dreading on going to FedExKinkos; but since the UPS Store provided the same service and was closer to where I lived I decided to go here in order to save time because I did not think I was going to save money. Low and behold I did save money! The breakdown of their prices is 10 cents/​per page under 100 b&w copies and 6 cents/​per page for 100+ b&w copies. I was at 103 pages that needed to be copied and it was based the honor system~ no receipts or messing with your credit card to deal with, just tell the cashier how many copies were made… simple.
So now that I had the copies done, I had to drive to the post office around the corner and up the road to mail them out. I’ve been to the post office many times and knew that it would cost at least $ 30 to send my package locally next day service and was thinking that my money could be better spent elsewhere. When the cashier rang me up she said I could have the exact same service, UPS automatically delivers next day if the zip code is local, and turns out it would only cost around $ 10!!! I also received a delivery code that allowed me to track the package’s progress. Well of course I went for that instead.
UPS Canyon Crest saved me time and money vs going to the corporate copy centers and the post office, not to mention great service. The UPS store won me over~ I’m definitely returning.