Pizza Hut

Wowwwwwwww. Terrible. Eating cold wings after waiting 35 minutes in the lobby for my ONLINE order. They had to «remake» my pizza twice (cheese and pepperoni, a tricky one, I’ll admit) and then brought out the pizza without the wings. Drive through customers were coming in asking if their order had gotten lost as I was waiting for my difficult pizza. Hadn’t had Pizza Hut in a long time, and this experience definitely isn’t going to reverse that trend.

Horrible! Took an hour to arrive & was cold. Tasted reheated. Crust was chewy not crisp & buttery like I remember Pizza Hut. I’m a Pizza Hut fan but this place was terrible! Will never order from them again.

Customer services is horrible. They said my pizza would be here at 9:27 it didn’t even leave the place until 9:50 pizza arrived at 10:07 pizza was cold not even warm pizza was hard. No blue cheese or ranch like I asked for the wings. I called as soon as the pizza arrived and Manager told me ok so what do you want another pizza or your money back… The first thing out of his mouth should of been an apology followed by a way to correct the problem. Instead he seemed as if he didn’t care that’s my family’s dinner was ruined. We tossed it out called papa johns 15 minutes it came pipping hot I don’t think I will no longer be ordering Pizza Hut and I Advise others to do the same. They need a change in management ASAP! It’s sad how this business is being run.

Pizza is always over cooked and dried but we go back hoping for the best bc it’s close. Today, we paid extra for a cup of marinara and it was tomato water. The manager told me and another customer that it was bc the sauce was hot and it would thicken. She had no idea what she was talking about. I’ll drive the the extra 15 mins to the next Pizza Hut next time.

SERVICE SUCKS!!!
This is the second time in a row that I place an order online, when I show up to pick it up, still gotta wait about 20 minutes extra…

I’m just not a pizza hut fan. However my husband is so I tolerate it time to time. This will be my last time. 2 pizzas, sm order of over breaded wings and sm Apple pies for $ 56. Madness. But what as did it for me was the 6 inch strand of hair cooked into 3 slices of pizza. Why aren’t the cooks wearing hair nets? Disgusting. No thanks.

Pizza is ok kind of what you would expect but if you want delivery you can expect 1 – 2 hour wait

Pizza was delicious. I may be biased because I’m a huge fan of stuffed crust pizza and nobody makes that happen like Pizza Hut. And the chicken supreme is my favorite speciality pizza, again I’ve never seen it offered anywhere other then Pizza Hut.
My favorite part of experience was the drive thru carry out! What a marvelous idea, especially when you have a car full of kids you don’t need to unload and reload up just to grab a pizza. I pulled it up, they had it hot and ready and I paid and they handed it over and I drove off and it couldn’t of been any smoother of a process. This reason alone will have me returning to this location for a convenient pickup of some pizza.
Also got some great deals from using the online app, and no lag time in the ordering process. I showed up 12 minutes after I submitted order in my app and the pizza was hot and fresh and waiting for me when I arrived.

I really struggle with this review because Pizza Hut is a guilty pleasure of mine. This particular location has a real struggle getting our order right… I mean it is almost never 100% what we ordered. Our delivery orders are usually missing some key component of the meal, our pickup orders are missing the sauce swirl or the cookie is so burnt we can’t even eat it. Yet we continue to come back because I am always hoping they will get it right. Sadly I am still waiting for that day. Isn’t that the definition of insanity?

The 10 619 Gibsonton Dr Riverview FL location is very well managed by a young man named Connor. The restaurant is well staffed, clean, and they make great food. It is my favorite Pizza Hut in Tampa.

All I can say is HORRIBLE.
Had friends over to our house. They ordered pizza at 5:45pm it’s now 7:30pm. No pizza.
My buddy called spoke to manager «Connor» whom gave him the run around. Then hung up on him.
Wow great customer service.
All managers refused to give the corporate number and or franchise number for complains.
Further more. Never order from this place.

When we walked into the restaurant, the dining room area was so cold that the windows were fogged up. Had we not been so hungry we’d have left at that point.
When we placed our drink order, we told our server Austin about our concern with the temperature. We heard several other parties in the dining room complain, as well. When Austin told «his manager», she told him, «That’s their problem — I can’t guarantee anything.» She then went into the kitchen and began running her mouth about our complaint to another employee, loudly enough I could hear her in the dining room.
The food came in a timely fashion, and it was what we expect from Pizza Hut. Unfortunately, Austin’s great customer service was the high point. The painfully cold dining room and a screaming child combined to make this a most unpleasant dining experience. When I told the manager this as I paid the bill, his response was, «I’m sorry.»
We’ll find another pizza restaurant.

Why oh why do I not listen to myself when I say «don’t do it». I should not have done it. ‘Nuf said!

#159
Oh Pizza Gods, forgive me for I have sinned. I shunned all you have taught me and betrayed my own rules. I was seduced by the song of convienence.
How does Pizza Hut stay in business? Pepsico’s deep pockets, that’s how. OMG I haven’t had a pizza this bad since those days in Air Force Tech School at Chanute AFB, Illinois with the familiar call of «Pizza-​Pop». Even that was a treat and probably tasted better than it would under normal circumstances.
I ordered a «Super» Supreme, extra sauce. I got a «Super» loser, no sauce, undercooked and just plain yuck. I love to bring left over pizza to work the next day for lunch. I threw out these left overs.
Oh Pizza gods, I promise not to stray and be seduced by convienence’s siren song. I promise.
No stars if that was possible

Salad and Veggie Pizza night. (Lent)
Practicing my Catholicism for Lent, this Friday I managed to slip in some other comfort food.
Pizza, although I don’t usually buy pizza without a meat topping, this time I was stone faced to try a Veggie pizza… yikes! Okay, nothing for nothing — It was surprisingly good! We asked for extra cheese and a little on the well done side and it made it all worth to try!
We also ordered their house salad, fresh and good!
The service was good and the dinning area was clean.

Pizza undercooked. Delivered pretty quick.

I like this Pizza Hut. They always get my order right. It always tastes good too. You know what to expect and this location doesn’t disappoint. It is clean inside, though a bit on the small side. The only issue I have is the wait times! They are a bit slow. I’ve ordered my pizza for pick up and still had to wait in a long line just to pick it up. They always have one person working the hostess stand and cash register so you might be waiting a while. Its the worst on a Friday or weekend night.

The closest Pizza Hut to me besides the one inside Super Target, has some pretty tasty pizza and meal options… service at the actual place is only decent and they are pretty slow with their orders. It makes a good delivery option though when I’m still not that hungry. I’ve always liked Pizza Hut and this one doesn’t disappoint me when it comes to taste.