Cinch Cleaner

It’s so sad this is the only dry cleaners in Roanoke but I’m hoping a better one moves in quick! Several times have misplaced for days expensive dress shirts and business shirts came back with pen marks and another with a big stain that were both not there before. When they sent back the pen mark shirt it came right back with the same stain and the sticker showing it wasn’t even touched! I had to pay for it too before they sent back to get re-​cleaned. Upon complaining the woman who works there was completely rude with her words and when I mentioned I shouldn’t have had to pay she was even more rude. I pay for good customer service and quality not crappy and rude people and quality of work. Will drive to Southlake or grapevine before I ever come back here! Btw this wasn’t the first time I have dealt with her rude attitude and bad quality here just thought I’d give it another chance but never ever again! It deserves no star!

My job has me working all over the state and I’ve used cleaners in just about every little town the state over. These guys rate right up there with the best of the best. They do great work, are always on time and their staff is very friendly.
I’ve used them 13 times over the last few weeks and so far, knock on wood, they have not crushed a single shirt button which sets them well apart from the majority of the cleaners I’ve used.
Keep up the good work guys!

Cinch Cleaners in Roanoke made a mess of a brand new sport coat. We took it to them to be pressed. It came back with one sleeve creased. When I requested that it be corrected, the curt response was «it would probably fall out.» I should have taken that as a sign of what I could expect. Instead I allowed them to «redo» it. The result of the redo is an even bigger mess. We have been regular customers for a number of years but will not return. BEWARE.

Expensive and can’t follow directions. All I wanted was a clasp on one pair of pants and button on another sewed on. Picked up the pants — pressed very nicely — total $ 13.92 — a little pricy but they pressed them though I did not ask for this. So, OK. But, when I got home I discovered the button was not sewed on so I took it back. Picked it up today and I’m charged another $ 7.30 for a total now of $ 21.22. I complained to the young men behind the counter but to no avail. Won’t ever use them again. Too expensive and they can’t follow directions. What a rip off.

Don’t waste your time here –prices are incredibly (and unjustifiably) high. They also have policies that defy logic, including that unless you sign a release waiver they will not launder any items that aren’t 100% cotton, or that they automatically dry clean all women’s clothes at $ 4.50-$ 5.00 per item. Thanks but no thanks. Lastly, they told me that there is an additional $ 1.00 surcharge for every 4 items you have.
Even the guy behind the counter says most people end up not using them because they are «not cheap».

Do not go here! I will not bring another shirt to this place after they unapologetically destroyed a second expensive shirt of mine. After I got it home I noticed TWO buttons were missing that were fine before and several little black stains on a pin striped white shirt. No apologies, wouldn’t even refund what was paid for the shirt to be cleaned. Awful customer service.

Great location to the center of Roanoke, very friendly people working there, great hours and they did a great job on my suit. I will definitely be using them in the future!