Hilton Garden Inn Roanoke

We stayed here for the Blue Ridge Half Marathon, and the room was absolutely WONDERFUL! It was spacious, clean, and had an amazing view of the Blue Ridge Mountains. The staff was friendly, helpful, and kind. We’ll def stay here if I decide to run the Blue Ridge again.

The breakfast buffet is very good and they will cook your order. The customer service is excellent. The hotel room, including the bathroom were clean. The bed was comfortable. This hotel is fairly new.

Hilton Garden Inn have great customer service. They were built recently so everything is fairly clean. The hotel also comes with a free shuttle service that takes you to any destination which is really convenient and I really liked. Would definitely recommend Hilton Garden Inn if you are looking for a place to stay in Roanoke! The hotel is also built on top of a hill giving the hotel a really great view of Roanoke.
My family and I switched rooms three times without any trouble. It also comes with free breakfast which I really enjoyed. Their breakfast is different than the typical continental breakfast that is already precooked. Instead their breakfast is made to order which I really enjoyed! The portions are HUGE, but there is a lot to pick from.

Excellent hotel. Very nice and clean. Front desk was friendly and helpful. Restaurant had specials listed and had a friendly staff. Rooms were very modern and nice and the view of the star city was spectacular

My experience was not great at all. I found the room very dirty. I couldnt walk barefoot because the carpet wasnt clean. There was breadcrumbs of food or something that touched my foot. Nasty. We found human/​pet hair all over the hotel. On the sheets, on the carpet, on the walls of bathroom. We didnt realize that until morning next day. I have never seen a bathroom without exhaust fan. All the smells from bathroom either stay in or comes in the room.
The most dangerous thing when we found metallic/​safety pin thingy on the carpet. It poked my toddler, We didnt know what she was complaining about until we saw that pin. It is a safety hazard that hotels should be very responsible of. I am thanking GOD she never jumped on it from the bed. Or worst of all she didnt swallow it or something. I complained to front desk and I showed them the pictures. I was told that manager would call me. Never got any call or even an apology from manager.
This hotel chain is on my never go list. I travel alot and have never had experience like that.

What a location!!! Just the drive up the hill was impressive. Finishing a long day down the Blue Ridge Mountain Parkway and this was a great place to relax and unwind. If not for a little condensation leak from the window AC we’d be giving this 5 stars, but we reported it in the morning and they were right on that, too. Lobby was impressive and staff was friendly. Room was clean, well organized and bed and shower were great. Finally got comfortable pillows! Breakfast was expansive but a tad pricey but the regular breakfast buffet was great and more than enough for us. Waitress that helped us was a gem of southern friendliness, really gave us a great start to the day. Highly recommend this place and well worth every cent (dollar). Thanks!

It’s hard for me to give a brand new hotel a 3 star rating, but with several problems, I can’t honestly give it anymore. First let me say that the hotels location is probably the most exotic (best way to describe) that I’ve seen. I’ve stayed at dozens of Hilton brand establishments and this Garden Inn was the first that I have seen perched atop a mountain like a castle. The twisting winding road I think was a bit much. Once inside the check-​in process was a bit lengthy, due to there being a trainee checking in the guests. Prior to my arrival I requested room service, and it was waiting in my room. The steak was cold, but I was 30mins late, so that is understandable. Now the rest of my meal was not what I expected, in fact the only part of my meal that was decent was the side of wild rice. I ordered three coronas, they were left out in a 72*room not in a bucket of ice, that’s a big no no. The side of fruit I got was way before it prime, melon and cantaloupe weren’t even their distinct colors and parts of watermelon were white. Now onto the Caesar salad, this I feel is a signature of the Hilton brand. I always order a Caesar, it is my favorite salad. At most establishments it has been spot on, however on July 22 2015 I found a small bowl of mixed greens lightly sprinkled with Parmesan, and a peppercorn ranch as a dressing. The steak after being warmed was 50% edible.
Now aside from the food, my room was clean and bed was comfortable. Oddly enough, the room had a awfully small tv, it was barely a 32″, a first for a Hilton brand. The next morning I found that my card had been charged twice, so that had to be corrected. It just seems like so many mistakes from a new hotel, I will not stay here again.

Very happy with our whole stay, staff was always helpful and friendly! Room was quiet, clean, and bed was comfy. Perfect location on top of this hill overlooking everything!

Very nice property. Location is at the top of Southpeak which is a beautiful view of the valley. There is a shopping mall located across the street with an Applebee’s and other restaurants nearby. It’s easily accessible by the highway and it’s only about 7 miles from the Roanoke Airport. The room was very spacious and the shower wonderful. They have great towels and washcloths that’s made of heavy Terry cloth material. Heating/​cooling systems are a pet peeve of mine. This worked great. It was temperature controlled on the wall and it actually would stop once it reached the set temperature. They serve dinner each night from 5 to 10pm and have themes throughout the week. On Wednesday, it was wing night. They have an all-​you-​can-​eat breakfast for $ 10.95 and they have this wonderful lady with a great personality who the morning server and very friendly and efficient chef. My eggs over medium bacon sausage and potatoes. I would definitely come back here.

Me and my husband stayed here Valentine’s Day weekend. Loved the new/​cleanliness pf the hotel, also the waitress was very nice during dinner and breakfast. I will say again, the right hand elevator kept getting stuck due to the sensors reacting to the wind. Also they called all guests down to the lobby at 1am because some guest’s burnt out candle set off the alarm. We felt sorry for all the people bitching out the front desk associate. I actually think my husband told one guy to «Shut the f**k up» because he was so rude to the poor girl!

Apparently this hotel just opened less than two weeks ago. I actually had to add it to Unilocal to «check in» on the app.
We had a bit of a hard time finding the place because it was late and the road leading up to it is a bit undeveloped yet and not lit. It looks like this is in the works though.
We really enjoyed our stay here. The hotel feels very comfortable and clean. There is nice modern photography on the walls. The rooms are spacious and feel more like extended stay rooms than regular rooms. The rooms have lots of furniture and lots of floor space. The beds are comfortable and the bedding is very nice. There were two down pillows and two regular pillows. That was nice because I’m allergic to down, so my boyfriend took the down pillows and I took the other two.
Our room had a flat panel TV, microwave and fridge. There’s a good size closet with a full sized ironing board, an iron and a suitcase stand. There’s a desk with a nice chair, a big comfy chair with an ottoman and several lamps in the room.
One thing I loved was that the lamps by the bed (on both sides!) have both outlet plugs and USB ports! I had my charging cable in my purse, but forgot my plug in the car. So it was great that I didn’t have to go back down to get it when I saw the lamp bases.
The bathroom was spacious and I’m always a fan of the arched curtain rods that give you extra elbow space. The bathroom products were Neutrogena and there were plenty of towels. There is a nice hair dryer in the bathroom as well.
The towels were still super fluffy and we mused it was possible that we were the first people to ever stay in the room of they just opened a couple of weeks ago.
There is a pantry downstairs. We grabbed some microwave dinners down there and made them in the room. It was nice to have the option. We also used the complimentary wifi on our devices which was nice.
We went down for the breakfast in the morning. There is a small breakfast bar or you can order some things made to order. This costs like eleven bucks, but I was fine with that. You get small card to check boxes on and a waitress takes it to the kitchen and brings your food back to your table for you. This was the only minor kink in our stay. The staff was super friendly, but breakfast wasn’t quite what I wanted it to be. On the sheet you can choose different foods. I checked the boxes next to bacon and a waffle, then I saw you could order a half waffle, that seemed cool so I checked that box. I can’t eat a whole waffle anyway. I also asked for strawberry topping. I was brought a full size waffle and a plate of sliced strawberries.
I have to admit, I didn’t bother to mention I had only ordered half a waffle or that I also ordered bacon. I wasn’t really concerned with it. The strawberries… ehhhh. It tasted like someone had chopped an onion up with a knife and then immediately used that knife to cut the strawberries. They were horrid. I pushed them aside and ate my waffle. I was half asleep anyway. I do almost feel bad including this in my review because I didn’t mention it to the staff.
That all said, the hotel was overall really wonderful. We plan to stay again on our way back through the state. It’s a great value. I think, altogether, it was like $ 154 and that was with our pantry food the night of check in and the breakfast. I have no complaints about that! We actually are going to buy swimsuits while we’re in NY so that we can utilize the pool when we stay again.
Edit– 12÷29÷14−
We’ve just completed our second stay. I would love to update this review. We still love the hotel and it will be our go to when traveling between TN and NY. I wanted to add a few things. This time we had a fuse blow in our room and the front desk attendant took care of the situation right away. She was great and gave us a solution within a couple of minutes. The entire staff at the hotel is very friendly. They remembered us from our previous stay, which was nice.
I’m still meh on the breakfast. I think their set up is sort of confusing. It costs $ 11.95 whether you get the made to order food or just want a couple of things from the set up items. I think there should maybe be a two tiered system in place here. Even the staff doesn’t seem comfortable with the way the breakfast is presented.
Also, holy crap, this is a weird little thing, but the elevator makes the most deafening DING sound when it opens. Haha. Weird but wow it’s loud.
Again, these are little things. The rooms and staff are lovely. The beds are comfy. We like the hotel. We will be back :)