PC Land

I experienced a hard drive failure on my Dell laptop earlier this week. Boot up failure was accompanied by a dreaded click, click click sound.
I took my laptop and power cord to PC Land on Williamson Road at the recommendation of my son who said he purchases products from and has received solid advice from employees in this store for some time. When I arrived on Monday, Dustin confirmed that the drive had failed and proceeded to pull it from my laptop. He took me to the hardware counter and explained the features, benefits and price points of the different replacement options available to me. I selected a Toshiba 1 TB replacement drive and asked it it were possible for them to recover any of the data from my failed drive to the new one. While I was there, Dustin connected my failed drive to a computer on a workbench and advised he could see some data so a partial recovery was possible and said he would try to recover as much data as possible. I agreed to have them re-​install Windows 7 and pay the small amount for the labor to recover whatever was possible from my old drive.
Dustin called several days later to advise my laptop was ready for pick up and when I got it back EVERYTHING stored on the old failed drive had been successfully transferred to my new one. In addition, much of the application software was also mapped to the new drive.
After receiving my laptop I went online and learned their price for new drives was very reasonable and was actually the same as or better than those at Best Buy. In my opinion, the employees at PC Land were far more knowledgeable and helpful than those I’ve worked with in other competitive businesses. All the employees at PC Land were geeks and really seemed to love and stay up with technology. I couldn’t be more pleased with my experience or the service and product they provided.
In the past I usually shop online or at best Buy, but going forward I will take all my computer business to this PC Land and will encourage all my friends to do likewise. By doing so and supporting this small business I hope we will continue to keep a knowledgeable and service oriented resource like this in Roanoke.

This is probably the nicest lay out in terms of a PC Shop in Roanoke.
Average service, average prices… well, not great prices if you’re an online buyer like myself.
Was disappointed; I was expecting them to let me use just a little bit of paste for my processor. the manager said he would let me do it for $ 2 bucks. I really just needed ONE drop. By the time I drove out here, he said no. changed his mind, and I ended up buying a tube of it for $ 12 that I could’ve bought online for 6 bucks.
Wasn’t satisfied; I won’t be going back, but then again. I don’t really need to go to a PC Shop. I don’t know how their service is, in terms of working on your computer. Just sharing my experience.