Sheraton Roanoke Hotel & Conference Center

Check in Staff seemed overwhelmed by only a few guests (ALL staff were very kind/​friendly though.) Room was difficult to find with minimal directions from check in staff. Carpet was stained throughout hallways. Room was ill equipped and very dusty. Entire hotel smelled very musty/​moldy. They did not have the room we reserved. Did not stay here, and wouldn’t even if someone paid me to.

Walls of rooms are extremely thin. Staff was not helpful. Not a good place for events due to lack of organization and flakey staff. Ordered box lunches and had our lunch wrong several times. Lots of loud teenagers running back and forth in halls called front desk several times about noisey teens and no help. Very unhappy with stay!!!

Charlene that works the front desk is very unprofessional and rude. Because of this lady I will not be returning to this hotel.

What a wonderful weekend with only a few minor bumps. Ill make it simple with pros and cons…
Pros–
— The bellman that unloaded our car was wonderful and amazing got the trip started right! He was amazing to explain where everything was in the hotel. The man that checked us in was equally sweet. He was a quiet man that just did his job wonderfully and made sure that we got our room bag.
— The reception was wonderful. The bartender knew exactly what I was drinking and would make sure it was ready for me! The food actually surprised me how good it was for wedding food for that many people! Awesome job!
— Special shout out to the wedding planner that had to overcome a lot that weekend. She was absolutely fabulous!!!
Cons–
— The poor chair in the room (816) needs some love. The side was peeling off of it. Maybe not the best décor for the room that is heavily used. Otherwise the room was great.
— Wish we had a microwave for our leftovers of the wonderful Roanoke restaurants!
— The pool… well it could use some tlc. The pool temp needs upped a little bit. It was COLD– I’m originally a yankee and I can handle the cold but wowie!!! It looked a little… murky too. Maybe needs a small chemical adjustment.
— The morning breakfast buffet could use a little… oomph maybe? For 15 dollars a person it could have just been something more. My omelet was great though!
I tried so hard to see the positive in it all. I know you can’t please everyone, but you are doing a wonderful job there! Keep it up!

Great rate and service. The room was clean, much bigger than expected, and had nice amenities. Not many hotels still provide a mini fridge, and the complimentary coffee the next morning was nice. We ate dinner at the hotel restaurant which was really excellent — food and service. The only reason I’m giving ⁴⁄₅ is because the front desk was understaffed when checking in and out, which was just annoying. Overall really enjoyed our short stay in Roanoke and would definitely come to this Sheraton again!

My very first review ever! Great hotel other than the bathroom is tiny, but this does not warrant any mark offs since I don’t spend majority of the time in there. The room itself is very spacious and looks very modern. Breakfast here is mediocre while I ate at PI’s Kitchen (serves till 11am). Big gym, indoor as well!
The front desk was awesome and very helpful after there was some glitch with my reservations through Priceline. They actually contacted Priceline themselves and got everything sorted!

How dare anyone rate this poorly. This place smells brand new — it’s modern, clean. The fitness center, pool and hot tub are clutch. The service at the front desk was quick and painless. My boyfriend and I are driving across country and popped by here through a Priceline express deal. So stoked about this place. What more could you possibly want? Not to mention Don Shula’s restaurant attached had excellent food and service. The New York strip steak was some of the most tender we’ve ever had, I had an excellent salad, and the craft beer selection was impressive.

Booked this hotel last minute while on a road trip to the Northeast and was fairly satisfied.
Pro’s:
— Affordable price
— Close to the highway
— Large, free parking lot
— Fairly big, clean room
— Comfortable bed
— Indoor heated pool and hot tub
— Shula’s restaurant is attached to the hotel and open til midnight on weekends with fairly decent food (not so great service unfortunately)
— Dog friendly (NO PET FEES) with a small area of grass out back with complimentary doggie bags available (although not all owners here picked up after their dogs– gross)
— Seems great for families with children
Con’s:
— Outdated room: there was a ripped up, old single-​seater chair in the room that looked like it had been there since the 80’s
— Small bathroom
— Heater/​air conditioner in the room was super loud anytime it went off
— Thin walls: you can easily hear any noises in the hallway
Overall, not a bad place to stay at for one night but I definitely wouldn’t stay here for multiple nights by choice.

At the last minute, our concert was rescheduled and it was beyond the cancellation time. I called the Sheraton that morning and Aaron quickly without hesitation rescheduled our check in to the day of the concert which I was so very thankful for. The rooms were nice and clean. the bed was comfortable. Pillows were way too squishy for me. We had a room on the 6^th floor with a balcony which was nice. View of the mountains from our room. It was nice and quiet. The staff were friendly and accommodating. Over all a good experience. Shula’s was the bomb dot com! I would definitely stay there again.

Friendly staff, comfy beds, nice hotel inside and out, and very reasonable rates. They also take dogs at no additional cost. Food from Shulas was excellent. Quiet setting despite proximity to the highway and airport.

Great Hotel, Very Comfortable, and Clean ! ! ! Indoor Pool, Hot Tub and Outdoor Pool! Little Charm compared to what you could experience though this place is BETTER than most «BOX» Hotels and Hotel Rooms! The rooms we have stayed in here were MORE Luxurious and BIGGER than Many I have stayed in (even more than many of the Pricier Hotels and Resorts)
What do you want?? ? Generally what I want in Hotel accommodations is a Clean Safe place to Sleep, Shower and Hide some clothes… maybe a Pool if I’m going for Relaxation instead of being a Full-​Time Tourist!
If you are a Business Traveler this may be more affordable than some closer to Downtown… This Hotel is NOT Walking distance to Tourist Attractions!
Speedo Time
Indoor Pool
HotTub
Outdoor Pool
Great Vietnamese Restaurant Very Close!

If I could give zero stars I would! This is the worst hotel I’ve ever stayed in! It was just filthy. The second I walked in I could tell the floors hadn’t been vacuumed in months. Literally chunks of stuff everywhere including clothes tags! I could go on forever. We didn’t even shower it was so disgusting between old neglected tubs and fixtures to all the hair! Everything was dirty and dusty. Even spider webs in the lamps!

Traveling with young children can be difficult. When we arrived at 11pm, our 18-​month old insisted on milk and with 2 under age 3, we were not interested in trying to find a store at night. The concession area had none and I was informed that the restaurant was closed. After arriving in our room, there was a knock on the door and a staff member had 2 glasses of milk in his hand. It made our night and all slept well. The room was great, and all of the staff were attentive. It was one of my better hotel experiences, by far.

Sadly, the only thing I can say is that the bed and the pillows were comfortable. Very small bathrooms! Had fun battling a huge spider on my ceiling the last night there… I agree that might have been out of the hotels control but still added to my interesting stay!
Day 1, ordered breakfast to my room and room service threw it at the door causing oj, coffee and water to flow under my door on the wood floor going everywhere! I understand it was an accident but he asked me if I still wanted it since it didn’t all hit the floor! Really?! Then the front desk did not want to help me saying they would simply send housekeeping around noon. I was finally told by someone else that I could get food from the buffet before leaving for work but was not given a table to eat at… did they want me to stand at the buffet and eat?
Day 2, returned to room to find that my keys did not work… Went to the desk to ask why I had been checked out and she apologized and gave me new keys. She did not ask for my ID just my last name and room #… that’s scary!
Day 3, every time I went to my room it smelled more and more like mold! When walking to my room I noticed a maintenance person a few doors down. Before I even pulled my keys out I asked if he would step in my room to see if he smelled the same smell. He went to use the key around his neck to open my door… mind you, he has no clue if I am actually the guest staying in that room and was about to let me in. Upon entering the room, he confirmed a very strong smell of mold and asked if I wanted air freshener… does that make the mold less harmful?!
Day 4, shuttle broke down so they said I could take a cab on them. Try convincing a cab driver that the hotel will somehow pay them. Thankfully I spotted a doorman to back me up just as my cab was pulling away!

Very pleasantly surprised with this hotel. The exterior is fine but does not do the interior justice. The common areas are renovated, clean, and very nice. My room was spacious with a balcony. And this hotel was cheaper than its peer group hotels in the area. Save 40 bucks and stay here. Very good hotel.

This really isn’t what anyone would expect for the average Sheraton standards. The exteriors looked fine although this may not be the newest of hotels. But it was very disappointing to have checked into a club suite and find a couch that is peeling all over.
The bed was comfortable and overall a clean room. This comfort was nonetheless compromised by the loud staff whom I suppose were the cleaning crew that were out at the corridors. Between their very loud voices and doors slamming close, it was very hard to sleep in. This seems very inconsiderate and most of all annoying. I really hope they would be better about this in the future.

Nice resort-​style hotel. Located close to Roanoke airport. The hotel has a very-​well equipped fitness facility, an indoor pool with a jacuzzi. Room (I got the Presidential suite) is clean and very spacious with a nice view. A restaurant is available on site, but I prefer to go downtown x dinner.

This was not what I expected. When you hear Sheraton you think… dang…that’s a nice place. See?! That’s what I thought. I got there and the lobby was very confusing itself: starting off… how do you get there. There are doors straight ahead when you walk up and most would assume that’s where the lobby and check-​in desk is; nope. No it’s that random door to the left. Anyway I get in there and check in at the front desk after a long drive. She then says, «The elevators to your room is down that hallway.» I walk and walk and walk… where are the elevators?! Good thing I dropped breadcrumbs while I was walking so I could find my way back the to lobby to seek clarification. Apparently I have to walk all the way down this hallway until the very end to find the elevator. Let me clarify what, in this example, I am calling a hallway. I would say it was nearly 35 – 45 yards away.
Once I get to the 8^th floor I have to find my room. I have to walk all the way to the very end. You know most places have the elevators in the middle and you see the signs «rooms 100 – 110 that way» and «rooms 111 – 120 this way». Here there is just one hallway and my room was allllll the way at the end. I appreciate how the Sheraton wanted me burn some calories.
The room was nice at a glance. There was a noticeable smell; not an odor by any means but it smelled… old. The bed was decently comfortable and the room was very big. It was very warm as well so I turned the air on. Yes, I like it cold. It was so loud! So loud. I had to think whether or not I wanted to be hot or get a headache from the noise. The hot water in the shower would be better labeled «kinda sorta warmish» and not hot.
There was no room service menu in the room even though they said there was. I called to order room service and when I was transferred I was hung up on twice. I ordered from their restaurant Shula. I got the Shula BBQ burger, fries, and carrot cake. It got there pretty quickly and the gentleman who brought it was nice. The burger itself had little to no flavor. If not for the mildly sweet BBQ sauce and bacon there would be no flavor. The fries were good and the carrot cake was pretty good too. I ordered the Belgian waffle and fruit in the morning. I also asked for bacon and got sausage. I didn’t try the sausage because… well…I didn’t want it. The waffle didn’t have the crunch that one looks for in a waffle. It was soggy and sad. The flavor was nice but it was ruined by the lack of crispness.
I can’t say that if I came back to Roanoke that I would stay there unless the price was very appealing.

I had an event here, so I pretty much used all of the spaces and services — stayed the night in the rooms, and used the conference space and banquet services.
I haven’t stayed at a Sheraton in years. Needless to say, I was impressed. The rooms were spacious, clean and nice. Great bed, shower, tv, complimentary bottled water for Starwood Preferred Guests.
The meeting rooms were also nice and clean. I wish the ceilings were higher… that always makes a venue seem more grand, but they were adequate, and we had a successful event. The catering staff was pleasant and did everything we asked of them.
Would definitely consider having another event here in future years.

One of the better hotels in Roanoke. It has an awesome gym and pool/​hot tub, and the staff is pretty friendly. They have a ton of conference rooms, which makes it perfect for just about any convention or meeting. Also, Shula’s Steakhouse is in the hotel, and it is arguably one of the better restaurants in town. Everything is topnotch about this hotel, but I did have some issues with the rooms. Our room didn’t have a refrigerator, a necessity on a long convention weekend. Yes, the ice machine was just down the hall, but a refrigerator would have really been the ticket for some icy cold beverages.
I’ve stayed her several times and plan to do so again. I understand that it is a favorite of the cast from Dance Mom’s and that those Über Mom’s love Shula’s as well, so with such cerlabrity endorsements as that, one really can’t go wrong.