Bodywork Unbound

I absolutely love the facility. They are professional and courteous and give the best. I recently had some work done and needed a special type of massage (lymphatic drainage massage). Karen is the person certified to do this peticular massage, after searching the city wide and far she is the best. So especially you ladies coming from Miami and the DR check her out. You won’t be disappointed.

To be clear – I did not have a massage from here so I cannot review that aspect. What I am reviewing is their company policy specifically how it relates to groupon and scheduling appointments.
I purchased a groupon for a massage last week and when I phoned to redeem it, I was told they required my credit card number to reserve the slot. I scheduled and gave them my card # as requested. Hotels, car rental co do this so it makes sense. However, the secretary demanded the 3 digit security code on back stating their policy states that they are authorized to bill a customer if they do not provide 24 hr cancellation notice. She refused to reserve the appt without the security code.
My issue with this practice is that by purchasing a groupon, I pre-​paid for this service and they’ve already received their money prior to the appt. If I chose not to keep the appt, I’ve technically forfeited the use of the groupon that was already purchased and that’s on me. Why should I be double billed in that situation? I contacted my credit card co to be sure I was correct in refusing and they told me never to give out the security code because it could easily lead to fraud – especially if it’s with a company I’ve never used. The salon staff told me I could go to the store prior to the appt and pay them the cost of the massage in advance but why should I have to give them additional money – even if it would be returned once I arrived for the scheduled appt?
The purpose of groupon is to attract new customers to a business or service. More importantly, it is also an opportunity for prospective customers to find new providers. Everyday there is another story of compromised security, identity theft and fraudulent credit card activity. Why would I trust a company I’ve never used with my personal information especially since the service was already purchased? It sounds suspicious to me.
I contacted groupon and cancelled the order as well as filed a complaint through groupon.

Holy crap, Maryanne gave me a very very good massage. She tailored it to exactly what I wanted and over delivered. I would come back in a heartbeat. This would be my go to spot if I lived in Rochester

This was my first time having a massage and was curious and anxious about having this new experience. I bought «Three 60-​Minute Hot-​Stone or Deep-​Tissue Massages with Aromatherapy and Mineral Foot Scrub» from AmazonLocal and based on the other reviews on line, I was cautious. However, my experience there was amazing; the physical location was a little out of the way for me but still convenient and the establishment looked and smelled cleaned.
The masseuse that I worked with was «Sam» and he was very professional, attentive, engaging and friendly. He was aware that this was my first time as a result, I did not feel awkward or uncomfortable with him. Initially, he introduced himself to me and we sat to discuss what I was looking for and the areas that I wanted him to focus on; I enjoyed the quietness during the massage.
Overall, I enjoyed this experience, the only minor inconvenience was that they had a new staff member working at the front desk and she struggled to quickly process me out at the end of my visit. I do not hold her accountable since any person who has started a new job – and this was her first day – would take a little longer. Nevertheless, I plan to continue to go back and to keep working with «Sam».

This places deserves 0 stars. The owner Karen has no people skills at all. I was going there for massage therapy as a result of a car accident. Karen was supposed to send information to my insurance company for me to be reimbursed and that was not done. Further, the fraudulently charged my credit card for services I did not receive. I will never again allow a business to keep my credit card number on file.
A spa is supposed to create an experience but in the frigid temperature of winter they should have beverages for clients besides cold water. However, the massage therapist Rebekah is AMAZING! She is professional and her deep tissue massages are life changing. Unfortunately because the owner is so unprofessional and the receptionists are less than competent I won’t be returning. I hope Rebekah will find another spa to work at because her talent is being wasted in that mediocre spa.