CGI Communications

Be Careful! These people don’t answer their phones, don’t stand behind their contracts, are rude and unprofessional!
Our account is less than two weeks past due and they sent us to collections with lies about the balance and problems. We have paid them over $ 2500 and only owe them $ 750, with a past due amount of $ 255. The collection agent that just called indicated that we have a past due balance of $ 2530!
The reason that there is any past due amount is because our credit card number changed and when the account rep called to update the credit card number he indicated that we were not allowed to use the video until the account was paid in full. This contradicts the contract. When this was pointed out to him he became loud, defensive and argumentative. What this company had promised and what they have delivered are at the complete opposite end of the spectrum. The quality of the video is lousy with poor quality images. The editing process had to be lead by my staff because their original cuts had children yawning and picking their noses, showed mostly the back of children’s heads, and repeated scenes. From there we were told that this video would be front on center on the chamber web site. This is also not the case. In my opinion CGI has broken every aspect of their contractual agreement. We have paid them over $ 2500 and all we have received is a poor quality video, which cost us four hours of labor from our marketing team, posted in a poor location of the chamber site, and a lot of inappropriate attitude from aggressive sales and administrative employees.
I have contacted the chamber who was in touch with a rep. trying to work on a resolution. I am unsure why they have sent us to collections and feel as though this is just another indicator of the lack of integrity this company has.

I’m very happy with all the service provided and the people that I worked with. Karen was so professional throughout the entire process; they sent an amazing and patient videographer, and everyone is more than willing to work with you to make sure your videos come out just how you want it.
I can’t wait to see our commercials on TV and to hear the feedback from current and potential customers.