Pizza Hut

This was the worst. hold on the second worst pizzeria besides the one in henrietta! Wouldn’t recommend this at all! Service and food bad!

I wish you could give a store NO stars. I ordered 2 big dippers box sets. Here’s how my experience went at the location on West Ridge Road. The confirmation email said my food would be delivered at 905pm. It finally arrived at 915pm. Not only was it 10 minutes late, but the delivery driver, Shawn was speeding down my street. I live in a residential area and there are kids, people walking pets and older adults. Then they forgot one of my soda which when I asked Shawn the driver about it, he said only one soda was on my receipt. I thought maybe that would be the worst of it until I opened the boxes and see its all the marinara sauces when I was supposed to get the 2 sets of explorer sauce. So I call the store on west ridge road and speak with Jim who is the manager on duty at the time and tell him my complaints and issues. The whole time he is being rude. Then he tells me that they will give me a credit for my purchase for the full amount, and the driver will be bringing me my drink they forgot but can not bring me a copy of my credit. When I asked about the Explorer sauces he tells me that they are all out and he called the customers to let them know. I told him I never got a call and he said «I thought I called them all». Then he tells me he can not credit me back for the full purchase amount of 52.63 and they can only credit me back 40.00 of it. At this point, I will not ever use that pizza Hut or another pizza Hut again. I will be calling on Wednesday to speak with the general manager Dave and let him how how horrible my experience was with this location. Hopefully they will work on customer service skills.

Ordering and paying for pizzas online, then picking up the order, should be a very simple process. This particular Pizza Hut location managed to screw this up 3 times in a row, and I will never be back.
The food itself is fine for a chain pizza joint. It’s the manager working there (I believe his name is John) that solely makes this Pizza Hut atrocious. Every time I went to pick up the food, it wasn’t ready until 30 minutes after it was supposed to be. Every time I went in there, John was either arguing with customers at the counter or over the phone. It’s unacceptable.
He was also extremely combative with me regarding coupons/​deals I had that the website didn’t apply. No help whatsoever. He can keep the extra $ 1-​$ 2 if it is THAT important to him. I’ll gladly spend my money elsewhere.