Residence Inn Rochester Henrietta

«Lost» our reservation even after being confirmed less than a week before the arrival date.
Horrible customer service.

A brand spanking new Residence Inn… whoopiee!
So new they are still moving dirt and building out!
Added bonus of a dunken donuts 50 feet away.
Added bonus of Univ of Rochester urgent care 75 feet away (just in case the donuts put you over the top).
This is a very nice Residence inn with pragmatic suites: I liked the two bedroom suites. Two bedrooms with a kitchen/​dining room/​sitting room in between.
Only complaint was the railroad is very close by and you can hear it if you are in the back of the building facing the marsh. You may also hear the Canadian geese partying as well.
All in all a great place to stay if you are visiting Rochester.

First time but won’t be the last. Brand new rooms that are actually quiet. Front desk was friendly and ready to help find the perfect room. They are still under construction with More rooms to come. I will return when in the area.

WONDERFUL STAY!!!
This was my first time in the Rochester area. I decided on this property as it was closet to my boyfriend’s home. I arrived later in the evening and was checked in by Marcia at the front desk. She is AWESOME. Very attentive to guest needs and always greeted me with a genuine smile. We had a one bedroom suite in the newly renovated tower. BEAUTIFUL!!! very clean, quiet and the space was greatly appreciated. There are plenty of parking spaces. Shopping and restaurants are a plenty. The complimentary breakfast was great, plenty of options and coffee and fruit are always available in the lobby. The only gripe I have is I had to call down to get the sheets changed on the bed. I recommend this Residence Inn, this is my new Rochester Hotel I booked my next visit already!!!

This place is excellent. $ 209 a night for an 800 square-​foot suite with two bedrooms, two bathrooms, a living room with fireplace and a full kitchen. Staff super friendly! Free bags of ice and a nice breakfast area.
They are currently renovating. I’m sad to hear they are getting rid of the stove.

This hotel is under construction. It is loud. It is disruptive. It wakes up guests in the morning. It affects guests all day, including Saturdays. It consumes virtually all of the parking near the rooms. There is mud. There is no use of fireplaces in the room. There is no use of a primary stairway to exit to the outside.
That’s not the worst.
The most disappointing aspect of this stay at the Residence Inn Jefferson Road is that the hotel seems intent to hide the construction disruption from guests when they are making the reservations and when they are checking in. Then, when guests swing their car around to the rear of the property and see a major building project under way, there is a concerted effort to misinform about the hours of the work.
The woman who checked us in on Friday afternoon, Marsha, told me construction would stop promptly at 5 p.m. and not resume until Monday at 8 a.m. Wrong. The workers continued on after 5 on Friday and reappeared early Saturday. We heard the ‘BEEP BEEP BEEP” of hydraulic lift trucks. The «BANG BANG BANG» of pneumatic nail guns. The «SCREEECH» of electric saws.
I asked Marsha to move me on Friday. When she misrepresented that the construction would not be noisy or eat up all the parking our entire stay, I relented and stayed put.
My advice is to demand a room far away from the construction or don’t stay at this property during the renovation. Alternatively, the owners of Marriott Residence Inn Henrietta can do what ethical hotel owners routinely do: list the hotel as undergoing construction and sharply discount rooms so guests who knowingly choose to stay feel good about compromising quiet for a great rate.
On checkout Monday, I advised the front desk clerk, Kelly, that we were disrupted by the noise — and that Marsha had not been forthright about the scheduling of the work. She should have discounted or comped the room but did not.
I have brand loyalty to Marriott, but mismanagement and downright deception at this Rochester hotel has eroded it significantly.

My husband and I stayed here recently for 2 nights. We had never stayed at a Residence Inn before but we were quite impressed with this one.
We stayed in the «tower» as opposed to the «townhouses.» The «tower» is a misnomer though, it’s more like a «low-​rise» because it’s only 4 floors. The «tower» section is like what you have in typical hotels (1 big building with lots of hotel rooms). The «townhouses» are well, more like townhouses.
We had a one bedroom suite and it was huge. There was a good-​sized kitchen with full sized refrigerator (with a built-​in ice maker in the freezer section), stove, dishwasher and microwave. There was a little breakfast nook too. The living room and bedroom are not separated by a wall, but it’s very spacious. The toilet and tub are separated from the sink by a door — loved this so I could do my makeup while my husband takes a shower and the mirror doesn’t get all steamed up, lol.
The rooms were clean. The toiletries were Paul Mitchell (woo hoo)! And they give you this tiny bottle of Palmolive dish detergent. It was so cute.
The only slightly inconvenient thing was that the dining area where they serve the free breakfast is in the main building not in the tower, so you have to go outside (which sucks when it’s raining). However, the walk is really short if you cut through the courtyard instead of walking around the buildings. They have a basketball court, outdoor swimming pool and a fitness centre.
The breakfast buffet was quite good. They have 2 waffle makers! They have scrambled eggs, biscuits and gravy, potatoes (home fries), and a breakfast meat — one day it was regular bacon and the other day it was Canadian bacon (very similar to ham). They had regular yogurt, Greek yogurt and even pre-​made yogurt parfaits. There were lots of types of donuts too (regular glazed, jelly donuts, and chocolate glazed). Different types of breads, cereals, oatmeal, oatmeal toppings (walnuts, raisins, brown sugar) and much much more. The selection was quite extensive.
They also have umbrellas at the front desk that you can borrow.
They have a lot of parking but not near the «tower», so if you get back to the hotel late, you will not be able to park near the «tower» you’ll have to park at the front parking lot far away from the «tower» close to Jefferson Rd.
There’s a Dunkin’ Donuts right in front of the hotel and lots of shops on Jefferson Rd. Location is great. Overall, I found this place to be fantastic!

We came with our adult children and their families to celebrate their Dad’s 70^th. Each family had a penthouse, I.e., 2 bed 2 bath. Plenty of free parking. Delicious free breakfast. Free evening «snack» that was actually a meal. Free airport shuttle with very helpful, friendly drivers. The staff went out of their way to be wonderful. The rooms were a little dated, but very comfortable. The next time we return to this area, we are staying here!

I have been here for almost three weeks, with about four more weeks to go if I can make it. Everything is good as most of the Residence Inns I stay at with the exception of the wifi. It honestly is the worse internet I have been connected to in the last 5 years. I travel for my job, and rely on the wifi for my job, and entertainment while I travel. My VPN connection actually lags when I am on the company server, much less trying to stream HBO Go. I asked the front desk if there was anything that could be done? She said no, but they have been trying to get Marriott to update there system for a long time and they won’t. I honestly might have to find another place before I go crazy. I constantly am connecting to my mifi card because it is a better connection, but I have burned through about two thirds of my plan already, with a couple weeks before it recycles. So, I would recommend this place unless you need the internet, because it will drive you crazy, with the in and out connections.

nice room, nice staff, but their wifi is for shit.

This a good Residence Inn with a friendly staff, typical of most Residence Inns I have stayed in.
It’s set up with rooms on two stories. There are no elevators, so if you don’t want to carry your bags upstairs — ask for a first floor room.
The evening dinners were good with plenty of food. It also included beer and wine.
Breakfast was also good, plenty of options both hot and cold.
Rooms were cozy and the kitchens were nice and modern with stainless steel appliances. The rooms also offer plenty of closet space, for those staying for a while.
I would definitely stay here again.

Great location and amenities. My only issue was that our room was not cleaned during our two night stay and so the towels were not replenished.
The included breakfast was great.
Good deal!

I am usually a fan of Residence Inns by Marriott even though they only award ½ points when compared to courtyard, fairfield inns, you get the idea. This one, was okay. I checked in late Sunday.
This is like every Residence Inn I’ve ever stayed in. I’ve stayed in quite a few during my consultant days. I was a little disappointed that when the front desk saw me as a petite single woman, they didn’t change my room to the tower where the building is secure but gave me a room on the first floor facing the parking garage. Little things like this will put additional stars. I was tired so, I just stayed with the room, but it should have been offered.
The house-​keeping was a little weird, after 4 days, one of my little containers on the sink counter went missing. Sometimes, they will switch out the towels, other times, they just ignore.
I stayed 2 weeks and had empty coke bottles and root beer bottles, that i was going to bring into wegmans for refund, but they mysteriously disappeared on the eating counter (not anywhere near trash, or marked as trash)
As I was an elite member, I got a welcome/​check in phone call where the front desk failed to hang up properly and i had to listen to her check someone else in for a full 10 mins before i could get to the option to delete the message so my phone doesn’t flash red all the time.
The alarm went off in a separate building (it is like an apartment complex) and someone called the front desk to alert, the front desk lady asked the person to stay in her room and not leave! What if there was a FIRE? DUMB!
Breakfast was nothing spectacular, same scrambled eggs and sausage every morning. The fruits switch from cantaloupe to honey dew melons… pretty much flavorless. The staff are courteous and they do offer free airport transfer.
It will be extremely difficult for me to recommend this Residence Inn to anyone.

This is my hotel of choice when I come into town on business. (It is a «vendor of choice» for my company.) Anyway — I really like this place. It is clean, the beds are comfortable, and the suites are spacious — many of which have fireplaces (a definite plus for me). The front desk folks are always pleasant and professional.
They have happy hour everyday (at least they do on week nights) in the main building with free beer on tap, wine, pop and food varying from chili to nachos to burgers.