Tom was awesome! I had been waiting to hear from a local bank for about 4 weeks before I gave up, and went to Tom. I left his office an hour later with a pre-approval letter! He was wonderful about telling me exactly what I needed, working up cost-analysis scenarios to satisfy my anxiety, and even came to my closing! I have, and will continue to recommend him to anyone I know for their mortgage needs :) PS…I’m still waiting to hear back from my other bank, and I’ve been moved into my new house for two months now!