Gold’s Gym

I am currently having the same problem as Drew and Chelsea. Trying to get my membership cancelled and the bank draft stopped should not be this difficult. I have been by the facility on Cherry Road twice to take care of this. I stopped the draft at my bank. Then I open my email yesterday and find a message saying my payment for March is late. They charged a late fee of $ 7,50 and a service charge of $ 15.00 and added the «late» payment. I am supposed to call ABC Financial Services to pay this bill I should never have received. I asked MONTHS ago how to cancel my membership and stop the bank draft. I did this via email. It was several weeks before I even got a reply. I have never even used the facility on Cherry Road because I don’t live near there. I don’t know how good the facility or the staff is, but the gym’s business practices need much improvement. I don’t know whether to call ABC Financial or go back to the actual gym.

ANOTHER UPDATE– 4÷26÷16: I spoke to Sharon again and was once again promised that I would be refunded and no apology was given. I was also accused of «continually bashing» this gym. I don’t think honesty is too much to ask for and I will continue to share my experiences regarding this matter until it is resolved. If that is considered bashing, then so be it. I was told to allow 7 days for my refund to be received. It has now been 7 days and I have not received a refund. Again, I highly advise anyone considering joining to stay away from this gym. Sharon Mason is the person from corporate that I have been communicating with and she is extremely unprofessional, condescending and rude.
ANOTHER UPDATE– 4÷16÷16: I received an email from Sharon shortly after my last update on this review stating that I would not be charged for that extra month. Well, I checked my account today & I was charged yesterday. Stay away from this company, they will flat out lie to you. This gym is a joke
UPDATE– 3÷31÷16: Sharon from «corporate» called me yesterday and promised to cancel the below mentioned fee and to send me an email for confirmation, which I never received. I called the same number back today to inquire about the email and spoke to someone named Donna. Donna was extremely rude and actually started yelling at me when I insisted on speaking to Sharon. She said she does not know when Sharon will be back because «she is always in and out» and of course I have no proof of what was promised to me, so I don’t believe it. This whole experience has been unbelievably unprofessional.
ORIGINAL REVIEW: This review will be pretty long, but I’ll try to sum it up. Everything I was told from the day that I signed up at this gym was very misleading. I paid for a year in full and was supposed to pay month to month after the year was up. I live super close to what used to be Omni before Gold’s took over and planned to visit that location most often. It was a much cheaper price to visit that location only, but I wanted access to both, so I paid about triple the lesser amount.
When the new location opened, the old one shut down and never reopened, despite everyone being promised that it would reopen «soon» for several months. So the people who paid the much lesser amount still got to access the new gym. I knew that I did not want to stay at this gym, so I started calling 2 months before my term date to inquire about the cancellation process. I also spoke to both the manager and general manager and whoever runs this location’s fb page regarding the reason I was unhappy with my experience at this gym and although everyone gave me completely different responses and conflicting information, it all boiled down to them not doing anything about it.
I spoke to the manager and was told that I would need to come in and speak to a manager in person at least 2 weeks before my membership termed to avoid being charged again and I did so, exactly 17 days in advance. Once I got there and spoke to the general manager, I was told I would be charged one more time because I would have had to cancel 30 days in advance to avoid any further payment. I have my original paperwork and it does say that on there, however it also says that the gym would contact me at least 30 days in advance, reminding me of this. I never received anything via mail or email and neither have changed since I signed up.
I do wish I had paid more attention to my paperwork and realize I am partly at fault in that regard, however, a MANAGER should be giving out correct information as well. Also, having been a member of Omni for years and this location ever since they have opened, I see that many of these positive reviews are from people who currently/​previously worked at Omni/Gold’s Gym. Before posting this, I contacted corporate and was informed that this location is not corporate, but individually owned, so they could not help me. The whole experience has truly been a mess and I hope that my experience will make people think twice about signing up here. Well, time for me to go looking for a new gym!

It’s a Golds gym what more can you ask for. It has plenty of awesome NEW equipment a sauna, steam room, pool and spa. The staff is outstanding!

The owner ship knows nothing about running a gym or designing a gym they should probably go take some seminars or something. I visited here for a few months and probably was one of the worst experiences of my life. Firstly the layout of the gym should be closer to planet fitness they talked about have a huge area but they stacked all the free weights next to one another the benches practically bump into one another all the space is allocated to machines and cardio. the contracts you have to practically attack them to get them to cancel your membership, We moved out of state they never responded for 6 months to our cancelation notices, prior to my living here my GF was with a trainer for 4 sessions! he asked if she wanted to come in for a fee additional session even though they tricked her into a contract even with the trainer quoting and leaving town they charged her for a year, and she still had to pay a 600 dollar cancelation fee! and golds gym was no help they say thats an outside company? !@#$~ really??? thats in your business its also your responsibility ! RUN RUN RUN from this place, plus no one there EVEN LIFTS BRO!

They told me that they were going to leave the celanese location open for $ 10 a month. Almost as soon as they opened the new facility they closed the other one. Pshhh

If I could give them less than one star I would. They do their best to keep you from cancelling. They made me come back 3 times saying they didn’t have a manager around to cancel my membership. On the 3^rd time I demanded that I wasn’t leaving until they cancelled my membership. They still charged me for that month because it was less than 30 days notice though I told them when I came the first time that it was more than 30 days notice. Also their weight room is a joke. Don’t get involved with these shitty people.