When you are having an emergency, especially one with heating or cooling of your home, you expect the issue to be resolved as quickly as possible. With Hospitality, not only will the resolve the issue, but their technicians are friendly and helpful and more than willing to explain the details of the problem and how they are correcting it. We are very pleased with the technicians we have encountered thus far. They go above and beyond their originally scheduled repair to recommend maintenance/light repairs for issues they notice along the way. Scheduling: They have always helped us as quickly as possible and if next day service(very rare in all of our instances) was not available, we were always given an explanation and the soonest available time. The ladies in the office are always pleasant and positive-just what you need when in heating/A/C crisis :) Our warranty company uses Hospitality, so if yours does too, know that you will get great service!!! Thank you Hospitality Heating, we look forward to working with you again.