Dover Dodge

The ONLY good thing about my experience with this dealership was the salesman. Everyone after that did not endear me to ever return again. They also made promises they did not keep, saying they would take care of everything. I did buy the new vehicle, at a price that I felt was fair, but their staff gave me far less than good customer service. They gave me a few free oil change coupons, coupons that I will NEVER use because I can no longer trust them. To make things worse, even AFTER I bought the vehicle, I still get phone calls from them asking if I am still in the market for a new car. Really??? They don’t even know that I purchased a vehicle from them? When people ask me where I got my car, I gladly tell them where not to go. In my eyes, this experience is a «One and Done» for this dealership. In this age of social media, businesses need to bend over backwards for their customers, not bend them over and accept what you are giving them.

One of the worst car buying experiences. Purchased a certified preowned minivan and was given countless empty promises. The day after delivery received a oil service due indicator — all maintenance was to be up to date. A quick look under the hood proved the oil was older and not recently changed. The other issue was «new tires». Our salesman said the van had a all four tires replaced. They appeared new but it’s 100% my fault for not looking more closely and measuring the treads. Fourth day owning the van we got a flat and discovered all four tires were worn to varying degrees. Again I naively failed to inspect the van more closely and this cost my family. However I don’t believe a dealership should lie to your face.
The worst part I’ve emailed and called nearly everyone at this dealership and still have not gotten a reply.

I visited this dealership once. I think it was the only time I ever browsed for a car. I really liked their cars and the young salesman was very knowledgeable. I liked his style. He was «pully», not pushy. And they did not harass me after I left. That is why I will most likely visit this dealership the next time I am looking to buy a car.

We bought a 2013 Doge van, the sales people were ok, but the service is the worse. There is a problem with the heater control dose not produce heat on the driver side intermittent problem, and voice phone dialing dose not work. Brought the van back 4 times and nothing was fixed, just a bunch of excuses, still have the same problem and now it’s out of warranty. Will not be returning to this dealership!

I would rate this dump lower given the chance. Like previous reviews state once you sign the paperwork you can go screw. I spent 30k on a certified truck to find 7 things wrong with it after the first day. I went back to the dealership and pleaded with them to let me have my trade in back because clearly they didn’t perform the certification process but passed the charge along to me. They flat out said no. I asked if the law of 72 hours to get out of a contract in nj applied to them and they told me to get a lawyer and they would win. Total pieces of garbage. Their service department were supposed to fix a slow opening rear window and put the rear seat headrests in backwards causing the rear window to break. This all in the 33 days I owned it. I paid one car payment and went to Wayne Ford and bought a better truck. Wayne Ford was a great buying experience and I got a great deal and didn’t lose all that much considering. What I lost was worth it to get that junker out of my life. Dover dodge is a ripoff and shady, do yourself a favor if you’re going to buy a Chrysler product bite the bullet and go to east Hanover.

The dealer is probably above average. But need to be careful of some things. After you agree on price look carefully at the contract. They are very sneaky in adding «Other Aftermarkets» for $ 232.00 which is for the glass etchng. Check with your insurance company to see if they discount your auto insurance. If not do not buy it. Tell them to remove it. Also their processing fees are higher than most dealers. Registration fees $ 399. You can get some money back if it costs them less so remember to check the price after you get your plates. Clerical expense is $ 256 and Document delivery is $ 82. So make sure you add these fees to the car cost. For example if another dealers changes $ 138 for docs you just paid $ 200 more for your car. Next item is extended warranties. Note they DO NOT sell Mopar factory warranties. They sell third party from a company called Fidelity Warranty Services. They can deal on the price so whatever they offer you (~$ 1800 for the 7 year platinum plan) offer less. You can also buy it after you leave the dealer but if you are financing the car they will add it to the total price so it is financed. I would recommend going outside and getting actual Chrysler corporation insurance. You can buy it from an online dealer at excellent prices at
(I paid $ 2415 for max plan, lifetime, unlimited miles $ 100 deductible and no tax — you pay the tax when you file NJ tax return). If you need to finance it, get a price online and then offer that (even though it will be Fidelity and not Chrysler). My finance person did not even return our call with a quote when we told her what our price was. Armed with this information you should be a better buyer at this dealer. Remember all dealers do this stuff so you should still buy a car from Dover if they have what you want at your price.

Horrible! Run! If you want the WORST car buying experience of your life then go to this dealership !!
Very unprofessional… right down to the finance department !
The sales people all look like they just rolled out of bed and threw on what ever clothes that they wore over the weekend to go hiking! Really?! Your selling 25 thousand dollar cars to people. at least dress like you care.
Sales people standing by the entrences smoking like chimneys …
We should have walked. but we bought a car there anyway… big mistake!!!
When we made the deal and we sat with the finance guy… we had some issues with the contract… so he got his manager…
.the manager wouldn’t even work with us, he was like what’s on the contract cannot be changed… meanwhile .THE FINIANCE GUY proceeds to: talk about us with everyone in the dealership! Wow! What a jerk! At one point he even runs over two offices to some girls office and tell her in Spanish that we were «loco» among other things in Spanish that I cannot repeat! How professional are you?!
When we picked up the car… our sales person couldn’t even be bothered to go over the car with us… we had to ask him about things in the car… sorry we kept you up sales guy… even though we essentially pay your salary…
tip to the owner… you should really pay to have your dealership secret shopped… if you care… it will defently open your eyes on how crappy your employees treat the customers that essentially keep your doors open… judging by a lot of the reviews and what the locals say… won’t be for long.

I had a great experience there. sales person Sterling help me find a vehicle that I was looking for .very pleased with the service. very professional and I enjoyed the experience… I highly recommend this place regardless of the other reviews. I took a chance with this one and I am very happy with my purchase.

Do not believe any good reviews for this dealership — it is written by an employee. Please look at all the bad reviews… Here is my experience.
Bought a Brand New Jeep Cherokee 2014 from Dover Dodge and Jeep, WORST MISTAKE EVER! Since I drove it off the lot the windshield fluid pump/​motor was non functional, so I’m not able to clean off my windshield. I took the car in for service thinking it was a quick, easy fix, after all it is a brand new car, but that was not the case. Long story short, It’s 3 weeks later and 2 service appointments later, countless phone calls, and still not motor… apparently it’s on back order nationwide. Tried calling the dealership to ask about options regarding the above matter, they said they cant do anything that the car is under warranty. So here I am, still driving a car that is supposed to be NEW but is not functional and not safe to drive, and no one at the dealership gives a crap. On top of that I received a bill from the bank for excessive wear and tear for $ 747, which was supposed to be forgiven by Dover Jeep as an incentive for trading in my old Jeep for a new one and now they DON’T want to have anything to do with that and are telling me that I’m responsible to pay. They have stopped returning calls and never pick up their phone! The only way I was able to speak with someone there was when I filed a complaint through JEEP (the actual company) and they called the dealership and got them on the phone for me. So DON’T waste your time or money, Go somewhere else. The WORST dealership by far with Rude, Arrogant, Careless sales people and managers is DOVER DODGE AND JEEP!!!

I was helped by a pleasant salesman, Tony. We spent the morning test driving and talking about the new Jeep Cherokee. Before we left to shop around for other vehicles he found us a very close match to what I wanted and was prepared to have it delivered from a north Jersey dealer.
I went back the same eventing and another salesman worked with us. Immediately, without listening, he started pushing a dodge dart on me because apparently in less than a minute he figured out all of my needs and that it «had all that I needed». He laughed at the idea that 3 mpg meant anything (it means thousands of dollars in gas) and was an overall contemptuous a**hole. I honestly don’t care sir that you drive a car that is probably an overly optimistic euphemism for your penis. As we left he also tried staring me down from his desk on the north east corner like some napoleonic, drunk frat boy angry that his date is walking out on him because he got too drunk and pissed himself. So I drove up to the north Jersey dealership and bought the car Tony was going to deliver to me that morning. Great experience in Sussex, plus they had free food and a money booth game.
So congrats Mr. Salesmen guy, you are the worst. You should probably at the least take Tony out for a really nice dinner or something cause you lost him that sale.

I cannot express what a horrible experience we had here. KZ (a salesmen) actually hung up on me. They sold me a
Car swearing it would hold 3 car seats (before my 3^rd son was born) It did not. They did not want to make the lies right. They offered me money to go away. They told me to buy seatbelt extenders so the seats would fit. They did but released on breaking sending my child flying. Then KZ side he never told me to buy them. He is a coward and not honorable. The dealership owner who live in Sparta in Sky-​view are also useless. Don’t buy here or Franklin Sussex same owners!

If there was something less than 1 star I would have selected that. The sales team would do anything for us to «close the deal» but at 8 ½ months pregnant with my 3^rd child, lying to us wasn’t what I would have expected from a «car salesman» to close the deal. If you want to deal with a dealership that respects you as a human being and not just a dollar sign, find a different dealership — they will lie about anything, including the safety of their vehicles just to make a buck! Every person I meet will know about my experience at Dover Jeep!

I bought my Chrysler 300 at this place. The salesman was a typical salesman. The problem I had after the car was bought was that no one cared for any issue i had the second i drove off the lot. I made a deal with the salesman to fix the interior because it was hanging on the top. After 3 weeks of failed attempts I had to blow up on him to get this done. Not only that it took 3 DAYS! I was without a car for 3 days because they didn’t want to fix the headliner right away. I will say I love my car and the price wasn’t too bad. Trade in prices are terrible and the salesman are typical. I hated the experience after I bought the car but getting the car wasn’t so bad. Just keep in mind the second you sign the paper the salesmen here don’t care at all about you…

Avoid this place! They quote you a fair price to get you all the way down there then hit you with a price double what they quoted! And then when u decline they basically laugh you out the door. Super shady and very poor sales

We have been here for all four of our vehicles so far. The sales are great to us and really try to put us in a product that we can afford. Just wish that the prices would come down some.

Hold on to your wallet! That’s the advice I’d give to anyone who decides to buy a car from Dover Dodge. Over the years I’ve done business with many car dealers in Morris County — Warnock, Gearhart, Morristown Toyota, Bisson Motors, Denville Nissan — and each presents a different challenge for a buyer interested in the best deal with the least hassle. At Dover Dodge the problem for me was a low-​ball quote.
Recently I went shopping for a Jeep Grand Cherokee at Dover Dodge. I’d done my homework online beforehand and had a good idea of what a fair price would be. I sat down with a salesman and told him exactly what model, packages, and options I wanted. He took down the information and then disappeared for at least a half hour. When he finally returned he had printouts of two vehicles he said were available that matched my requirements and a piece of paper on which he’d written his asking price. I expected the price to be close to the MSRP and was prepared for a lot of dickering, but I was pleasantly surprised to see the price was quite a bit less — near what the online auto buying sites said was the «true value» of the car. I immediately agreed to the price, put a $ 500 deposit on my credit card, and left with the salesman’s assurance that he’d have the bill of sale ready to sign and the car ready for me to pick up in a day or two. «That was easy,» I thought to myself as I made my way home. I should have known better…
The next day I got a call from the sales manager with a tale of woe. Apparently both cars the salesman had told me were available had suddenly become unavailable. But the sales manager assured me he was looking far and wide at other dealers up and down the east coast to find the car I wanted. He said the model and options I’d specified were very scarce and selling for a premium at other dealers, and made it quite clear he was going to a lot of trouble on my behalf. A few hours later the sales manager notified me that he’d located a car at a dealer in upstate New York, but it was going to cost him $ 1500 to persuade the other dealer to let him have it («he’s charging me a premium!») and truck it down to New Jersey. «What a great guy, going to all that trouble for me,» I thought. But wait — now he wants me to pay half of this extra delivery cost, so the purchase price suddenly goes up by $ 750. Reluctantly I agreed, figuring it was still a pretty good deal. A day later I get a call that the car is ready for me to pick up. Wow, that was fast…
When I went back to Dover Dodge to complete the deal, I was unpleasantly surprised to see almost $ 1000 in additional charges and fees tacked on to the bill of sale I was expected to sign. This was over and above the extra $ 750 delivery charge and included things like a «documentation fee» and a «NJ supplemental titling fee.» I know that dealers routinely charge for handling the paperwork associated with registering a new car, but in all my past experience these charges have never amounted to more than a couple hundred dollars. I was able to get the extra charges reduced somewhat, but a deal that started out as great, and then went to so-​so, wound up as not such a good deal at all. I should have known better, but I fell for that initial low-​ball quote. Maybe this will help other prospective Dover Dodge customers to avoid the same trap.

If you visit their service department with one problem, you’ll leave with two or more. Took brand new car there, to have hitch installed. After several hundred dollars in body damage, the wiring hacked and installed wrong. Complained and they proceeded to further damage my car to the point it was not drivable. Will never go back, anyone want my two remaining free oil changes? (they don’t use a funnel, so get ready to smell the spilled oil.)

On 1÷19÷2011 I searched the Dodge website (
) for availability of a 2010 Dodge Charger Rallye Sedan.
I located the vehicle I desired at Dover Dodge and the website (
) listed an ePrice of 28,057.
I called Dover Dodge on 1÷19÷2011 and spoke with Joe. I informed him I was coming from NY and that I was interested in the 0% financing from Dodge as listed on the Dodge website located at
.
There are no restrictions on this financing as listed on the Dodge website. Additionally, the Dover Doge web page for the vehicle in question states that 0% financing is available.
Joe informed me that he could sell me the car for $ 27,950, $ 107 below the ePrice as listed by Dover Dodge. I spoke with him several times and confirmed the 0% financing and the price. On 1÷22÷2010 I drove 80 miles to Dover Dodge from NY with a friend and upon arrival he informed me that the ePrice was not available and that I could have the ePrice or the 0% financing but not both. He stated the the price of the car was now $ 32,000 with the 0% financing. I showed him the Dodge web page which lists the financing offer with no restrictions and he informed that the Dodge web page is «misleading».
I feel that I was purposely misled by Dover Dodge.